OVERHEAD DOOR CO

I called Overhead Door on Monday 6/1 at about 4:55 p.m. to report a problem with my garage door. An answering service took my call and a tech called me back to say that he would put me on the schedule for 6/2. Almost noon on 6/2 no one had arrived at my house and I finally talked to someone in the shop who said he would put me on the schedule for the morning of 6/3. The morning of 6/3 a technician did come to my house and told me that my door's spring was broken, I shouldn't use my garage door, and he didn't have a spring to fix it but he would surely be back that same afternoon or the next day. I heard nothing more that day so the next day, morning of 6/4, I called the shop again and was told the earliest I could get an appointment to fix my spring was Monday 6/8 (ONE WEEK since I reported the issue!!!). I said that wasn't acceptable because I couldn't lift my garage door by myself. The guy transferred me to another guy who said ok, he could have a tech to my house the afternoon of 6/5 instead to fix it. About 12:30 p.m. on 6/5 a tech called and said he would be here in 15 minutes. An hour later he still wasn't here. The Overhead Door Company of Fort Collins has presented TERRIBLE customer service!! I can't believe the run-around I've gotten just trying to get my spring fixed, and my garage door was previously installed by Overhead Door! I have now gone to another overhead door company for a same-day repair. When I called that company someone answered the phone right away, said he'd be out this evening, and said he would bring enough springs to ensure he could fix our door tonight. I will never recommend The Overhead Door Company to anyone and will tell everyone I know not to use their services!!

Steve, the technician called ahead and asked if he could come EARLY. He was very proffesional and explained exactly how to use all the remotes and keypads. He explained how everything worked and walked through all the bells and whistles of the unit that he installed. It was a Very good experience and enjoyed doing business with them. The only problem was that the salesperson didn't tell him to bring enough door seal trim and he will have to come back to finish that, next week. Otherwise everthing went perfect.

The technician arrived within the given time window (were only given morning or afternoon as options). He immediately found the source of the problem (broken spring). He didn't have a large enough replacement spring but he consulted us and picked one up. The installation went quickly and smoothly. He also lubricated the door and it is now much quieter. The technician also noticed the other garage door was catching when it was opened or closed, so on his own initiative and without cost to us he quickly relocated the security latch on the door. This was going the extra mile and we really appreciated it. The technician was professional and friendly.

It was okay. They scheduled the appointment with me and changed it three times because each time they waited for a week because the door didn't come in and my question there was pretty obvious that why don't you know the doors are coming in from the builder? It took about three extra weeks to get the door mounted because it was just not coming in and it was built out of the state and they were shipping in. Once the door was put in it has been fine but that part of it was not. The punctuality aspect was fine.

Overhead Door reprogrammed my garage door and fixed my keypad. It was nice that they could come out right away.

Well, the work was done right and there were not any problems in that area but they were very sloppy about cleaning up. There were nails left all over the place and ones that could damaged my tires if I would have ran over top of one. I just thought they were very messy.

The person who answered the phone at Overhead was helpful, polite and quoted me the exact price, tax, installation and all, over the phone. The installers arrived when they were supposed to and except for having to return to the shop to get something they had forgotten, they were finished with the job when they said they would be. Overall, it was a positive experience.