McHugh Tile and Stone

unknown

unknown

unknown

I was happy with the services.

We couldn't use Matt McHugh this time due to the delayed arrival of our tile from Italy. Matt was always excellent, working very hard to meet our timelines, but we couldn't get it to work out. In the end, his pricing was a bit higher than the installer who was available when the tile arrived, but I have no doubt that his quality of work would have been outstanding. He seems most willing to go the extra mile. I'll keep him on the list for my next design project.

didn't answer my call

From beginning to end, Matt McHugh and his crew were the dream team. Everyone wants the basics from people hired to do things around the house, and usually folks are happy if they just charge a fair price, show up to do the work properly then leave your house clean. How would you feel during the process if you discovered this man was antisan? Imagine finding that even the submaterials were put up as if it were a meticulous art project? When I came to check on him at the end of a work day I found him carefully applying a substance to those submaterials, but the perfection and precision of what he had constructed stopped me in my tracks. It was that elegant. It was obvious he took such pride in his work that it was as important to him to do every part of the job to the highest standards even if they were never going to be seen again. How's that for a trust factor? You can imagine how exquisite the tile job was. He laid it out in a pattern that gave it a grace I had not anticipated. It was perfect any way you looked at it. I am almost sorry I have to tell the truth here because we have several more complicated jobs for him to do in the future and I hope he can fit us in after leaving a review like this. This guys is an artist. If that's what you want, call him.

Done with quality and attention to detail. Professional, showed up on time and got the job done efficiently.

Matt was very personable and professional for the estimate, scheduled the day after I called. He showed up on time, and measured everything, promising an estimate "next week". After a week when I called him, he explained that he was "busy". Three weeks later (4 weeks from the initial visit), I can hear the crickets, not a peep from Matt, no estimate, no phone calls, nothing. He's even posting new Craig's List ads. He may or may not be competent; but he is certainly flaky, flaky, flaky. I would (and will) stay clear of this loser until he takes business 101 (or maybe remedial 1A).