Allen Service

Do not use Allen Service. They will rip you off and provide bad service. If you use them you will regret it.

They are scammer. They do not provide detail invoice. They charged $933 for two hour work. $600 for replacing faucet (we already bough faucet from Lowes for $200 so labor 3 times more than faucet itself), and the rest is for replacing some hoses for leaking sinks. When I talked to the manager, he promised 15% refund but not received a penny. Find somewhere else or do it yourself and save money. We had been using Allen Service for years. I do not know what changed but they are simply screwing people now.

Claimed it would be $800 and tried selling new hot water tank for $2600. Called someone else and it was a $10 part. Crazy pricing and not addressing the problem with existing tank. Also claimed our tank was not compliant. Checked and they were giving bad info.

Very well. They were on time, work done professionally and charges for service were reasonable.

It went great, after Rich figured out where the water was coming from

Very poorly. They said I needed a new furnance or I could just get it fixed. Was told it would cost a lot. Gave me a quote had second opinion. Was told that my furnance did not even have these parts. Was fixed by another place. Lasted for a couple of more years. I just had it my furnance/air conditioner replaced by another company. I do not trust them to be honest. I called Allen's and told them why I would not be using them anymore.

We had an part go bad only a couple years after they installed one of their water heaters. Not a big deal - it wasn't their fault. But then we called them to repair it... it all went downhill. They said their was going to be a surcharge to get the part quickly from the manufacturer, per the manufacturer's policy, and extra charges. I called the manufacturer who told me there wasn't anything like like this in their policy. They also were going to charge us some major fees that didn't seem reasonable. In the end it turned out that they had the part all along. Beyond that, the tech was argumentative and disrespectful to my wife. In the end, we cancelled the service call and called Independent Plumbing Solutions [*** Link removed ***] and had much better service - what a relief!

We use them for heating, plumbing, all of that stuff. I've been using them ever since 09. They are excellent as far as the quality of work. They will come and do your work as soon as they can. They have professional people, they're courteous, they clean up after themselves. I just can't say enough about them, I like them a lot. I would use them.

We've used them many times with great success. We highly recommend them to others.

Allen Air conditioning and Heating are good. We use them on a regular basis. I have a monthly fee I pay and then I get a free before and after season check. They have good service, good people and good delivery.

went well and I will continue to use Allen Service

They wanted double of another provider. Told me my hot water heater wasn't up to code and it was. Had just bought the house two years ago. Added cost for things I didn't even need

Steve Tyler consultant, helped us close the best options among 6 options The installer Beau Rich and Mark were outstanding. What a great experience! Highly recognized the company with which I have done business with for the last 13 years.

The technician spent most of his time on the phone corresponding with his supervisor in regards to what needed to be done and the cost. When my husband was home the cost was $243. After my husband left for work and the tech spoke to his boss, the cost went up to $843 "just to get it running". The tech then told me my other option would be to replace my entire unit because "it would be obsolete in 2-3 years and it would be $400-500 just to replace the coolant". So his recommendation was to spend $4000+ on a new updated A/C unit. I had him do the basic to get the A/C running. I wrote a check for $843. I had been on the phone off and on with my husband and he was outraged. But it had been over 90 degrees for a week and we were desperate. When my husband got home he looked at all the tech had done and looked up part numbers on the web. The parts added up to approx $60. He then called and spoke with the supervisor and said that the "quick start kit" they installed was not necessary. They ended up reimbursing us $261 for that, so total cost $582 to service our A/C. We have used them for over 30 years but never again! They also quoted $4300 to repair 3-4 boiler valves which about 10 months prior was estimated at $700-900. The tech told us that "The job would tie up a tech for an entire day so the cost was to cover overhead for that". We felt like we were being played.

It went very well, HVAC Tech Paul Garrison disconnected and re-connected the AC unit and it went very smooth. He made recommendations to add the hard start capacitor to get a few more years out of the compressor unit, it is 11 years old. I asked Paul to listen to a hammering noise coming from the water pipes and Paul recommended the water pressure tank could eliminate or reduce the noise, which it did. Overall Paul was very knowledgeable, pleasant and very easy to work with.

I am completely done with this company. The idea that a customer would have to beg to get them to come out when they are over charging for a service is ridiculous. In April this year I had them quote me for a new high efficiency furnace and air conditioner. The quote was $3000 more than the three other quotes I received, and the brand of furnace was an off brand. When I tried to negotiate with them on this issue they were rude and dismissive, as if I really didn't have the right to question their prices. This company is predatory, disingenuous and tries to trap a customer with their own problems. Any company that will keep you on hold for a half hour and then tell you that your call is important to them is a liar. When someone makes an appointment for service, and is home waiting for the service only to be told that I had to stand on my head to get them to come out here even when I am paying them is not one to ever do business with again. I suspect that after their service call the charge to ignite a pilot light in an appliance that they sold me and installed will cost more that the entire replacement of the appliance with a 33% overcharge for their trouble. Never again! Do not use this company!

Comments on the service call to analyze the problem - The work done to analyze the problem was adequate and done as expected - The price for this work was within standard expected rates - The quality of work done for the service call portion was good Comments on the proposed solution to fix the problem - The technician did not perform any load calculations on my home to determine what I actually needed - The proposal I was given started off with a price to replace my entire heating and cooling system. I never asked for this nor did I need such. The only reason I can explain why they would spend the time to write all of this work into a proposal is beyond my understanding other than to help soften the blow for the high price they were quoting for the actual work that was needed to be done to repair the A/C. - I received quotes from 5 different contractors to have the A/C system repaired and/or replaced. Allen Service was the highest of all 5 contractors. - Their proposal for replacement was not detailed. It did not give me any specifics with regard to model numbers that would be used for the equipment.

We have been service plan members for several years. Our previous few visits from them have been unpleasant, and felt pushy about having to do major work immediately. The most recent sales call was the final straw. The guy was very rude and led me to believe we needed a new water heater and furnace immediately. He gave us estimates, but I wanted to make some calls to get other estimates. So, he had me sign a form that we're living in an "unsafe" home, essentially saying that they're not liable should we all die. It was purely a scare tactic. Then, as he left, he could tell I was annoyed. He said "Sorry if I was a bit of an a**...". Completely unprofessional! The next two companies to come said that, while the furnace is old, we are not in any danger. We will be replacing both the furnace and water heater, but we will not be using Allen Service. Their high pressure scare tactics are appalling! Also, of the 3 companies to give us estimates, they were by far the most expensive. (even taking into account the brand, efficiency, etc of the equipment to be installed)

See above for story. The service techs were all polite but they all had different ideas of what was wrong including the service manager who said there was steam in the line causing all the problems which none of the others mentioned. The service manager was rude and not interested in having a conversation, more interested in lecturing. All I needed was someone to show me how to put water in the line which the first guy did and that fixed the problem but then suddenly the boiler failed twice and cost me $1,300. I will not use them again.

They have been family owned for many years. I used to have to turn off the water in my crawlspace. I had them install a pipe downstairs and now I can turn my water off inside. They are the company I always use because they are so good.

The technician was knowledgeable, they did more work then necessary and over charge for their work. I contacted the manager and he was only able to say "sorry you authorized the work;" and "we couldn't make any money if we didn't do it this way."

As soon as I called the guy barely said hello and the next words out of his mouth were "you know you have to pay as soon as the service is done". I politely said no thank you and hung up. They were a little on the rude side as far as I'm concerned.

I dislike the fact that he came in and looked, by the time he left I felt like I had to re-plumb and redo everything in the whole house. It was a high pressure sale thing which was awful. I felt that he overcharged. I never called him again. I was so fed up by the person who came. He came when he said he was going to come.

The thermal expansion tank on my home's water system failed. I called Allen Services to have them replace it. The tech arrived a little ahead of schedule. Before entering my residence, he tested the house's water pressure at the outside hose connection. I did not observe that, and I know now that I should have. The tech reported that my water pressure was 90 psi which was too high for the appliances in the home. He said the water system's pressure regulating valve must have failed. Then he came in and verified that the thermal expansion tank had failed. He stated that the original expansion tank was too small for the size of the water heater and that he would have to replace it with a larger model. The tech prepared an estimate for the repairs. The thermal expansion tank removal and replacement would cost $253. I had previously looked on-line and I knew the same manufacturer's tank could be bought for just under $100. With labor to remove and replace it, plus disposal of the old one, the quoted $253 seemed a little high, but I needed to get it done. Had I turned the tech away at that point, Allen Services would have charged me $50 just for showing up anyway. Next came the replacement of the water pressure regulator. I did not expect to need to have the pressure regulator replaced, so I did not research the cost ahead of time. I accepted the word of the tech that my old regulator had failed. Maybe it had, but I will never know for sure either way. The proposed removal and replacement cost for the regulator was $584. That seemed completely outrageous and I told the tech that. He insisted that it was a fair price, and added that I didn't have to have the repair done at that time. He said I could do it another time if I wanted, but that the pressure in the house was too high for my appliances and could cause other problems like leaky toilets. Rather than having to schedule someone at a later date to replace the regulator, I agreed to let him replace it. That decision was based on the tech's statement that the old regulator had failed. The work was completed and the tech is gone. However, I have two questions: 1. Did my old water pressure regulator actually fail? I don't know. I took the tech at this word. My appliances performed correctly and my toilets did not leak. My lawn sprinklers seemed to spray water the same distance they always had. Since the new regulator was installed, the pressure in the home actually seems higher, and the lawn sprinklers are now sending water beyond the turf area. So, I don't know if I needed the replacement regulator at all. 2. Even if I did need the new regulator, was the replacement cost reasonable? I checked on-line and found that the same manufacturer and model of valve could be bought for about $65.00. Since the replacement was done in conjunction with the expansion tank, the water system was already shut down and drained. The labor should have been no more than about 30 minutes. So why was the cost $584? It doesn't seem reasonable. My conclusion is that I was over-charged by $300 to $400.

They are always very courteous and put foot pillows on before coming in the house. They tell you the price of the job before they start and they do great work.