Firestone Technical Resources

Firestone is operated by Brian Wright and he was recommended by a company that I do business with. First of all he hit me with a "trip charge" because he's in Firestone and I'm in Denver. I asked if I could bring my computer up to him (to avoid the trip charge) and he told me he had to come to Denver for business reasons anyway and that he could meet me somewhere while he was down here. He acted like he was doing me a favor or something and charged me for the "trip charge" anyway. If he was already coming to Denver why was he charging me a trip charge? And if he was charging me to pick up my computer why didn't he actually come to my house and pick it up? Why did I have to drive somewhere to meet him? Red Flags. Stupid me. All I knew was that I needed my computer fixed. When he returned my machine none of the data was where I could find it. I had tons of IRS documents that I couldn't find as well as all my pictures etc. When I called to ask him about it he acted like I must be an idiot but I pressed him about it. He agreed to come by my home to locate my documents. Again, he was doing me a big favor. He actually told me that it was my own fault because I should be more computer literate than I am. What a great guy. If I was computer literate I wouldn't have needed him in the 1st place. I never did verify that all my original data is back in my computer and I had to take my machine to another technician to get it straightened out so that I could use it. My advice is to stay away from this company.