COLOSSAL CARPET CARE

They did a great job. We had pet stains which I had spot cleaned, but over the course of several years had slowly reappeared and darkened. They got those stains out and also guarantee that they will not return. We had dark stains from rubber weights that they were able to get up and they also guarantee those won't return. Since it was our basement level that was cleaned, they left a large blower with us to make sure the carpet dried quickly. The carpet looks brand new. I will be calling them back in a few weeks to do our upstairs level.

unknown

Friendly and courteous and honest.Was willing to accommodate my schedule and work over the weekend.Did a great job in cleaning carpets.Professional work quality. No supervision needed.

The price was fair and they did a good job. The experience was good and everything went well.

Kyle arrived for the estimate, the cleaning, and a no additional charge follow-up stain redo visit exactly on time. He is very professional and personable and seems to know his business. His prices are the best I have found and the quality of his work is as good as any that I have seen or experienced. He moved all the furniture we requested and other heavy items as needed. We agreed on items that did not need to be moved (things like dressers, beds, solid desk, credenza, etc) and he charged for the just the area cleaned. He went about the cleaning in a very meticulous manner and did an excellent job. During the estimate visit he pointed out all the stains that would likely reappear and some that would probably not come out. He said when the carpet dries if the stains reappear to call and he would redo them at no charge, which he did quickly and cheerfully. If they reappear again, he asked me to just call and he'll take care of them. This was a great experience and I could not be happier. I would highly recommend him to anyone needing carpet cleaning or repair services.

Kyle (the owner) was very easy to deal with the entire time. During our time on the phone he was very informative and straight forward. I had a good idea of what I wanted done and what I thought was my square footage. I received a general quote over the phone based on the numbers I gave him. He suggested a free estimate and we were able to schedule one-after hours! Kyle came to my home at 7:00 p.m. Exactly when he said he would. Right away I could tell that Kyle knew his trade. He went over the entire process and we discussed my needs. After receiving my estimate, I was stunned at the cost. His rates ended up being just as he said they would be, but I had over-estimated my square footage. Based on our phone conversation, I was prepared to spend over $500. After measuring my home, and accounting for furniture I did not want moved, we were able to include my tile & grout and the total bill was just over $400. I scheduled him for later that week, he showed up on time and did a FANTASTIC job. Exceeded all of my expectations. I felt informed throughout and when I paid my bill I knew I had gotten value. On his way out the door he, once again, reminded me that everything he did for me was guaranteed. If there had been a problem I'm sure Kyle would have responded correctly. My carpets look great and my tile, which was filthy, looks like someone replaced the grout. I would recommend Colossal Carpet Care to anyone.