The Granite Guy

Curt Ryan saved my kitchen remodel when the original granite contractor disappeared. He picked up the materials, fabricated, and installed my kitchen in short time and did so graciously. He even showed up to my small claims court date in case I needed a witness against the original contractor. I’d hire him again in a second.

I met an employee of The Granite Guy at the Denver home show who was very helpful, knowledgeable and easy to talk to. I sent a follow up email in October to see if we could get our counters installed before Thanksgiving and received a response from a project coordinator named Aimee who told me that deadline wouldn’t be a problem. Aimee and owner Curt Ryan put together a contract, which I agreed to and signed. After signing the contract I had much more interaction with Curt and every conversation seemed to turn into an argument. In order to stay on schedule I paid a rush fee to have our granite slabs leathered and they were back in Curt’s shop within 48 hours, however Curt was still unable to meet the Thanksgiving deadline. Curt sent one of the slabs back to be re-leathered 6 weeks later, but still charged me for the rush fee. The initial installation wasn’t completed until 6 weeks after the deadline and during this delay Curt seemed to become angrier by the week. At one point he sent me an email accusing me of ‘verbal abuse’ and demanded that I pay him $8,000 cash on completion of the job, even though our contract clearly stated several forms of acceptable payment. After the installation was complete, it became immediately apparent that the granite shelf behind the sink was installed with too much overhang making it impossible to install a faucet. Curt insisted that this was ‘standard’ and refused to come back and repair it. He then accused me of harassing his project coordinator for mentioning the problem. I’ve had two separate stone fabricators come to my house and they both agreed that the shelf was installed poorly and needed to be corrected in order to install the faucet, still Curt refused to stand behind his work. Eventually I disputed the labor charges with my credit card company because I did not have a working product. After submitting all communications with The Granite Guy, our contract and a quote from another stone fabricator, they attempted to contact The Granite Guy to see if the matter could be resolved. When no response was received from Curt Ryan after several weeks of attempting, the amount needed to repair Curt’s work was refunded and we were able to have another contractor finish the job. During the course of this project I accepted missed deadlines, cancelled appointments, undisclosed price hikes, and accusations of fraud and abuse from Curt Ryan. Of course I wasn’t happy about this, but I accepted it with the hope that the final product would be worthwhile. In the end I was left with $8500 ‘custom’ counter tops that were installed in a way that would not accept a faucet and a contractor who refused to honor his installation warranty. I’ve spent the last 12 months renovating my home and have worked with roofers, excavators, plumbers, electricians, painters, ect.. Curt Ryan aka The Granite Guy is the most unprofessional, argumentative, and dishonest person I’ve ever dealt with and I wouldn’t recommend him for anything.

unknown

I had very good experience with them. I highly recommend them to everybody. They got the counters installed in just a few hours. He showed up right on time. The cleanup was excellent and they were very professional.