Stellar Painting & Remodeling

Overall, the Stellar work crew was outstanding. The estimator and logistics/scheduling personnel were always very friendly and professional, but there was some definite miscommunication. Once I had accepted the work quote, and sent off a signed copy and downpayment, I heard back that they had received the signed quote and was given an estimated timeframe in which the work would begin (about 1 month later, which was what I expected based upon conversations with the Stellar team). I heard nothing else until Monday morning when the paint team arrived at my house, literally 2 minutes before I was going to leave for work. The team was quite friendly, and apparently there was some confusion between Stellar itself and the painting team (which was apparently a sub-contractor) as to who was supposed to contact me and let me know what day/time they would be arriving. After I recovered from the initial shock of having a paint crew truck park in my driveway, the crew leader asked what color paint that I wanted on the deck. This was confusing, since I had submitted that information as part of the quote package that was signed by both myself and Stellar, 1 month prior. However, it turned out that the brand/color selection that I had chosen from the fold-out packet provided by the estimator was not one of the choices offered by the Stellar paint crew. They had an equally hardy and reliable brand, with a color that was just fine and close enough to what we wanted, but still it resulted in several minutes of confusion once the crew had arrived to start work, bright and early Monday morning. While these confusions were somewhat irritating, the paint crew got to work right away, and communicated with me for the duration of the job, which they completed exceptionally well, and cleaned up afterwards. When I say "exceptional", this is coming from a U.S. Marine vet, who knows pretty d*** well how to paint and how to get something clean. The deck looks better than it ever has, and better than most that I've ever seen. The price was also the most competitive, and when combined with this kind of quality, Stellar really can't be beat (I got three quotes: the Stellar quote was 60% of the next lowest quote, and was 40% of the highest). Just make sure that they know that you want specific work dates and times not less than 24 hrs prior to work starting, or something equally agreeable.

They did an outstanding job. The pricing and quality was perfect, I have no complaints. They were really an outstanding company to work with. I'd use them again in a heart beat.

We found them on Angie's List and it turned out to be very good. They were highly rated on your site but also they had good customer service. What stood out was that we didn't have to be there doing anything, they just took care of everything. They were all very good on the phone and we literally didn't have to deal with them at all. They did the job while we went to work and it was to our satisfaction right away.

My overall experience with Stellar Painting was FANTASTIC! The painters were clean, caring and so very polite. They a came in did there job and were gone. Didn't even know they were here, except for the beautiful results. We have had other painters before and they left such a mess. I was so pleased that I had them come back and do one more room. The very same consistency and results. I can't wait to have them come back and do my bedroom to be honest. I am not going to lie remodeling and painting can be stressful, but you just have to look ahead to the finished product. Stellar made my home beautiful and I am so pleased with the complete job.

The team arrived in the morning, looked at the job, and then left to purchase the paint. They were back in about half an hour or so, and started taping off the areas not to be painted. After they got the main hallway and master bedroom taped off, one of the team started to spary the ceilings of both, while the other continued to tape off the upstairs hallway. They sprayed the upstairs hallway ceiling, and started to unmask all areas, and clean the affected areas. The team walked through the areas with me, everything looked as promised, and they packed up their gear and finished the paperwork. The job overall was very well run, and the finished product was excellent.

The job went very well, they appeared on time and finished on time.

Excellent! This was the second time we used the company and again were not disappointed. The company did an excellent job while we were out of town. Highly recommended.

see above. Update after reading the company's response: I don't appreciate this company lying about me. The owner said that Jack called me back after a week and that he was driving and that's why he couldn't write down my phone number. Both of those things are untrue. It took two weeks for Jack to return my call. When he did call me back, he was in his office watching his computer tech work on his computer. If he wasn't prepared to write down my information, he shouldn't have called me! After reading other owner responses, I'm really glad I didn't go with this company. The owner seems bitter about negative feedback and doesn't seem to want to take responsibility for mistakes. We all know that mistakes happen (we're all human, after all), but consistently denying responsibility and putting the blame on the customer every single time is unprofessional and immature.

We decided to go with Stellar after receiving several bids to replace trim and paint portions of the exterior of our home. Price was average when compared to other bids, however, this was with a end of summer discount. The initial job walk through and estimate was handled well and in a timely manner. Work was begun not long after we paid our deposit and signed the appropriate paperwork. From this point on, we were dealing with contractors that worked under the Stellar name, and it is here that we began to see the problems with the quality of work - I like to term it as the "Home Depot Effect". This means that there is so little margin paid to the contractor, that they rush through the job as quickly as possible to minimize the amount of hours it takes to complete the job. Again, these are not employees of Stellar that are paid an hourly wage, therefore, it is in their best interest to take as little time as possible to complete a job in order to maximize their cash flow per job. So who takes the hit - the customer. From start to finish, the time and effort was not put into proper preparation, execution, and completion of our paint job. Power washing the areas to be painted was sub-par. Peeling paint and caulk was not completely scraped or removed and re-sealed. Painting was sloppy with brush strokes overlapping areas that should not have been painted. There were many areas that were not painted that should have been. There were paint drippings on roof tiles, windows, cement, sidewalk, landscaping - there were no drop clothes used anywhere to catch paint drippings. The whole area was left in a mess after the job was completed - tape balls, paint chips and caulk pieces, sanding blocks, and other tools were just a few of the things left all over the place. Now we will say that we did contact Stellar regarding our issues after the job was supposedly completed, and they did attempt to remedy quite a few of the issues by meeting with us and bringing the same crew out to address problem areas - which was handled in a timely and professional manner. Most of our issues where addressed, but after the Stellar representative left the job site, the contractor's workers rushed through the punch list and were out so fast that they left another mess and additional equipment behind. They also left the side gate wide open, so when I let my dogs back out into the backyard, I found them in the front yard about a half hour later. My rating for this job, after the problem areas were attended to, is an average rating - or a "C". The areas that were painted look good from a general glance, but there are still some things that were not completed, although they are minor things that a picky homeowner such as ourselves notice each time we are outside. A larger concern is that areas that were not properly prepared will fail in a year or two and start to look bad. Stellar does have a warranty and hopefully they will address these issues if and when they arise. An update - following the "Provider Response" - It is easy to put words down to sugar coat any situation. The above report was honest and fair according to the work that was done. The ultimate point has been made - honest feedback and ratings are considered inaccurate and false by the Provider. What a great way to treat a customer.

I COULDN'T BE MORE PLEASE WITH THE WAY THIS COMPANY PERFORMED. THEY DID EXACTLY WHAT THEY SAID THEY WOULD DO IN THEIR ESTIMATE. THEY WERE FRIENDLY, PROFESSIONAL AND PROMPT. IN FACT THEY COMPLETED THE JOB BEFORE THE DATE THEY SAID IT WOULD BE COMPLETED. I WOULD RECOMMEND THIS COMPANY TO ANYONE. I WOULD ALSO GIVE THEM AN A+. ALSO THE QUOTE WAS BETTER THAN I HAD HOPED SINCE THIS HOUSE IS A 3300 SQ. FT. HOUSE AND I THOUGHT IT WOULD BE MORE. I DON'T THINK YOU COULD GO WRONG WITH THIS COMPANY. '

We are very satisfied with the work performed.

The painting work turned out great but they did not do a good job putting my home back together. I found a lot of issues after they left. I don't think it was my responsibility to check on their work. They should take care of that on their own.

The estimator was professional and his bid was the most detailed of the 3 I received. The e-mail communication with the office was top-notch. The painting crew ultimately did a good job but I had to compain to the office to get that accomplished. The crew hurried their prep work and the crew leader did not pay attention when I told him I did not want my gutters painted. The crew leader was not always on site-- I was not able to communicate with the remaining crew. In response to my complaint, the company owner did come on site and give the crew detailed instructions on finishing the prep work. The overspray on the gutters got scrubbed off. The finished paint job is great--but a bit more of a hassle than I had expected.

“I recently put out personal inquires with friends and neighbors, in addition to checking Angie’s List online for a contractor to paint my two exterior garage doors along with my two car garage interior. And since my two car garage interior needed additional dry wall work I decided on Stellar Painting & Remodeling given they were high rated on Angie’s List and had a remodeling division to handle the drywall. I worked with Greg Williamson on the initial bid for the entire job and was impressed with his knowledge, communication skills and no nonsense attitude. The job was to be completed in two phases; first the addition of some drywall and finishing all the dry wall surfaces which needed help from Shea Homes initial rough in dry wall six years prior. The first phase with the Stellar Remodeling folks handling the drywall install and surface prep went very well and I was impressed. The second phase with the folks from Stellar Painting was a little less impressive at first which I must take some ownership for in not being clear with my expectations on the specifics of the job. Upon my conveying my initial concerns about the final outcome both Greg Williamson and the owner Guy Miller immediately jumped on the phone and wanted to visit personally and make it right. And, true to their word they did make it right. Both Greg and Guy made multiple follow up trips in accompanying the crews to refine the paint and additional dry wall concerns that evolved with the job. I would like to convey my deepest thank you to everyone at Stellar for being open to customer input and wanting to do the right thing by the customer. It’s getting hard to find that kind of work ethic anymore. I will be once again be calling upon Stellar next Spring for some more exterior painting. Again many thanks. Mark M. Highlands Ranch, CO”

Their handyman was bright, efficient, creative and communicative. He was also punctual and did an even BETTER job than we imagined on nearly every item. It took a little longer in labor hours due to a couple unanticipated glitches because the house is so old - but they communicated with us thoroughly about these issues and were very conscientious and respectful of our budget. We could not be more happy with their work and are already asking them to come back and do more work for us.

Overall the company did a very good job. They were very thorough, focused on detail and did not spare any effort to ensure the job is done right. Greg did a great job coordinating and even helping with non-painting related items such as finding kitchen cabinet vendor. The only negative is that they took twice as long to complete the job then originally planned. Instead of 1 week it took 2 weeks, but I'd prefer that over rushing to get it done and sacrificing quality. The crew that started painting quit before they were done and another crew was brought in to finish up.

-- They did a poor job following paint lines between floorboards and tile grout in a bathroom. I had them come out once to fix a few items, which I must say they were very responsive to, but there are several more that I have found since that I will probably just do myself. One of the repairs was very poor in the grout, but I did not didnt pursue a resolution with them as I didnt feel they were up to it. They also spilled paint in several spots that should have been covered, that I am still discovering. A very nice entry rug had several paint drips on it that we will have to deal with - once again, I should say the painter offered to try to fix that, but given the other fixes they did I didnt feel that I wanted to trust the resolution of this special item to them. Part of the issue I think with these mishaps is that the crew was very rushed to complete this whole job in one day, and they were visibly rushing towards the end of the day. I think Stellar must give bonuses to their painters for completion time, which I dont think is a good policy for the best service in these situations. I would have never guessed this whole job could be done in that short of time, they estimated 2-3 days at first. -- I would have hoped that given some of the issues I had with the company that they would have done a post-job followup with a supervisor, given their reputation, but that was not done. Hopefully they will read this review some day.

First, we love the new bathroom-- and like most remodel jobs are wondering why it took us so long to finally do it. Overall, our experience with Stellar was a good one. The new bathroom is beautiful, and after using it for about a month everything is functioning perfectly. Our main contact was Jack who was extremely responsive to all of our questions (and complaints too). He was helpful in guiding us toward final decisions about design and materials, and stepped in when needed to solve problems. He also is comfortable with email correspondence-- which for us is a big plus. Not all contractors are as comfortable with email. The job estimate and quote were done in a timely manner, and we didn't need to wait long to get the initial and then a revised estimate. This was a major factor in our decision to hire Stellar. Once we had purchased all of the material we were supplying, work began about a week later. A two-man team was assigned to our job. They were both friendly, respectful of our house, and competent. However, the major issue we had with the job is that though they were excellent craftsmen and did very good work, they didn't do it very quickly. Some of this was due to things taking them longer than estimated, and some was due to missed days or parts of days for various personal reasons-- yes it happens, and we do understand. The end result was that the job went over budget and took longer than expected (estimate of 3-4 weeks, actual 6 weeks.) We don't like leaving contractors in our house while we are not there (which might not be an issue for some people), so this caused us some hassles with work. Both materials and labor went over budget for a variety of reasons (some scope changes, and some not). To his credit, Jack worked with us to provide additional discounts so that we shared the overage cost. Billing for the project was weekly, so we always knew where we stood. And, a big plus was that Stellar accepted credit cards for invoice payments, so we were able to get credit card rewards for the entire job cost. We would definitely use Stellar again for another remodeling project, and would recommend them to people we know, and to you (people we don't know).

Ceiling in old house sagging. needed replaced before sale of house. work done promptly and well.

Estimator was very polite & professional. Their price was about $200 higher than the low bid. They could have done the work in about 1/2 the time. I didn't go with them because at the time they had a backlog of work & wouldn't be able to get starting for about 2 weeks. If I needed more painting done I would definitely give them another shot.

They were great. The people that I had working here were conscientious. They did a good job and cleaned up after themselves. It was a good experience even though it was a long one.

They did an excellent, highly professional job for us. They were far better than any previous painting contractor. They really care and exhibit the highest ethics. They were very precise with 3 different colors and lots of trim on our home and it is perfect. They also did a great job cleaning up afterwards We would recommend them with highes recognition.

They are number one on Angie’s List. The gentleman was very nice, but his bid was a little extraordinary. It was a free estimate. I liked that they were on Angie’s List and had top referrals. What I disliked after the whole process is that they really feel that their work is so stellar that their pricing is extraordinary. They were probably 20% higher than everybody else. The worst part of it was the tile. They subcontracted the tile work to a third party and they charged by the job and not by an hourly rate. It was a flat rate per square foot which is acceptable except that they charge somewhere at $10 a square foot for tile compared to everybody else. I had a conversation with Jack. He is a very nice man and very helpful. He gave me all the time in the world and was very pleasant. Everything about the experience was great except their prices which were unbelievable. I would consider getting bids from them in the future, but I certainly have to look harder at the numbers. Their professionalism was good and they were responsive, but I didn’t use them because they were too expensive.

I work the second shift and I am NOT a morning person, so I had to find someone who would be willing to hang out in my house for the duration the painters were there. So working the logistics out between my schedule, the person who was hanging at my house, the painters and the fact that my dryer was being delivered on 7/23/11 was a nightmare. So I managed to get it set up for 9am on 7/21/11 which would give me time to get the dogs out of the house and get ready for work. I was on my way to drop off the dogs that morning when I got a call saying the painter's child was sick so they would not be there that day. To say I was p***** off was an understatement, especially after working everything out. And I found it hard to believe that one person calling in would cripple the company enough to cancel a scheduled project. So the next day 3 painters arrived an hour before I expected them, the dogs were still in the house and I wasn't dressed for work, nor was the person here that was going to be hanging at the house. So again, not happy with how it was all set up. So I go off to work and periodically check in, when I left they said we will finish it all today as I was sweating bullets with them getting done in time for the dryer to be delivered. When I came home, I was told they would have to come back the next day to finish it as the lines in the bedroom were not straight and there were places in the laundry room that hadnt been painted. Overall the work the painters did was PHENOMENAL, there are nice crisp lines in the bedroom, they cleaned up after themselves, they were very personable and helped me to move a piece of furniture to the curb. Even Manual was impressed with the crispness of the lines on the wall and took a picture with his cell phone. I would use this company again and again, although I would allow myself more time for the inevitable scheduling screwups. They left Saturday morning at 830am and the dryer was delivered at 9am, thankfully placing a fan in the laundry room resolved the wet walls.

It went very well. My house looks beautiful and many people have commented on the great paint job. The decorator the company uses to help the customer pick paint colors is a great asset to their business and my house looks great.