Stellar Painting & Remodeling

As I mentioned above, this company did not respond. I am not sure why they even advertise on Angies List. Makes me wonder if if was worth signing up for. Not sure why companies do this. This is a bad business practice.

The job was done efficiently and professionally. The crew was easy to work with. They did the painting the way we requested. Before starting they discussed all possible options with us. Afterward they cleaned up thoroughly. They showed us their insurance and also references. We will be using them for more work in the future.

Greg arrived ontime to give an estimate for popcorn ceiling removal. He measured and spent a great deal of time explaining the process to me and the time it would take to remove. Very profesional and personable. Unfortunately we were unable to get the popcorn ceiling removed due to unexpected moving issues. We do plan to get it removed at a future date. I received the estimate via email about 4 days after the in house visit.

They set up an appointment to review the job and give me a bid. The bid came quickly via e-mail and a phone call. They arrived on the scheduled date/time and finished the job within the time quoted. Nice results.

robert was nice and professional. he did a great job of going through the process of painting our home. his bid was a little higher than other bids but the the most expensive. I believe they were our second choice if our first had fallen through.

It was a great experience from the bidding process to the end of the job. Their bid was a little higher than some of the other contractors but since we had previously used Stellar to do some exterior carpentry and paint, we knew that they delivered high quality finished products. So we selected them anyway. We weren't disappointed. The work crew showed up on time all three days, they were courteous, and every day when they left the job - they cleaned up and organized their materials. The estimated work time was accurate even though they had to do some additional patchwork. It looks beautiful.

Described the project to the project manager over the phone in a fairly detailed manner. Setup a meeting for them to come to the home to review the work for an estimate. I was told that they are too busy to do the project. What a waste of my time.

The experience could have been better. Robert, account manager, arrived to discuss my needs for painting our newly purchased home. He explained Stellar's dedication to quality. He measured the walls I requested to be painted. Some of the previous colors on the walls were bright and bold. We knew that multiple coats were needed to cover up the old colors. It took Robert about 5 days to get back to me with an estimate. Stellar's price was in the middle of the 3 contractors I spoke too. Robert knew this and even reduced the bid further to match closer to the lowest bid. I think this is what sealed the contract with Stellar. One of Stellar's crew began painting the walls about a week later. The job took 3 days with 4 crew members. On the 2nd day, the team leader called to inform me that they ran out of paint for the dinning room. I wasn't sure what I was suppose to say except you'll have to buy more to finish the job. Once it was completed, my wife and I had the "walk through". The walls looked great. We signed off and filled out their survey card stating that we were satisfied. It wasn't until we started detail cleaning our house when we noticed paint drops on the carpets in various rooms. There were even paint drops on the trim I painted before Stellar's crew painted. This wasn't paint that bled under the painter's tape, but drops of paint that fell from their rollers and brushes. I guess I was surprised to find so many errors throughout the house (kitchen, dinning room, guest bedroom, bathroom, and master bedroom) after Robert's sales pitch clearly states that Stellar protects and seals everything off from paint. Overall I know Stellar didn't protect my floors and trim as promised since I found a lot of rooms with paint splatter on the floors. In the future, I know I will not request a bid from Stellar to paint the exterior of our house. *****In regards to the Stellar's Response I know that Stellar is just a phone call away. Due to the nature of our home, I had multiple contractors (window installation, carpet cleaning, HVAC cleaning, and movers) lined up. My deadline was tight and I didn't want to "juggle" everything due to Stellar's revisit. In addition, I would have had to schedule an additional day-off of work for me. When I don't work, I don't get paid. Therefore I did the clean-up myself, as we were moving into our house.

They did excellent work. Started as promised and completed as promised in the limited time frame we had before moving in.

These gentlemen were great from start to finish. Very polite crew always making sure everything was protected, keeping us informed of when they would be there and who would be on the job. They checked with us along the way to make sure everything looked and was going as expected. They went above and beyond helping with a few additional changes that made things look better.

I found them on Angie's List but would not go with them again. Communication was definitely a problem; the guy who came out to appraise and get everything set up then sent his team out; apparently there was a breakdown in communication there. I had to be there pretty much overseeing every step of the way; it was ridiculous. The work was decent; the head guy told them stuff they needed to do and there were also things they needed to come back and finish which they wanted to charge me extra for. I called the head guy to tell him it was not working; I could reach them to complain but they did not do anything about it. They showed up in the mornings when they were supposed to; time management was their own issue. I will not use them again in the future.

The carpenter was friendly and professional, and did a great job on both projects!

Very good quality on the painting; superb customer service and willingness to work with me on some special needs for my project.

After getting the quote and picking out our granite, we had to schedule a time for the kitchen to be templated. At the same time, we picked out our sink and faucet and delivered those to the granite guys (Rock Solid) so they could template the hole for the sink. Then came the tear-out which was done by Stellar. Then guys from Rock Solid came to install the granite after which guys from Stellar came back to put the sink and faucet in. This all happened in one day. A day or so later a different contractor came to put the backsplash in. (We had to go purchase the backsplash on our own--along with the grout, caulk, etc.) This process took about three days since we had to allow drying time. When it was all done, I tried to put in my new electrical outlets and found that the tiles weren't trimmed back enough, so I called Jack. He immediately got the tile guy out to fix the problem. I'm so happy with the quality of the work, the responsiveness and the end result. When I need more work done, I'll give Stellar a call first for a quote. To clarify, the total of $3700 did not include the cost of the sink, faucet or tiles, which we purchased on our own.

Project took about 6 weeks. Because the house had some uneven walls time consuming work was needed to make trim fit right and revamped electrial was a challange. I was impressed with the quality of the carpentery work. The lead carpenter, Rob, was a prefectionist .Our main contact, Jack Wilson, was unually available by phone and stopped by to check on progress freuqently. He offered a host of good ideas. The 2 man crew was careful with the house putting down tarps to cover the floors when moving in and out and cleaning up well every day at quiting time. Rob was quick to return to touch up or fix anything that was a concern after we started using the kitchen again. And on a project this big there are always little things poping up. Stellar was receptive, fair on their pricing and open to communication. We never felt pressured and are pleased with the results. Thank you Jack and rob

Intro meeting on time and pleasant.Bid came in right on even with some additional work. Problem was miscommunication about completion date even when I moved out of the house to let them remove toilet to complete job. Obviously overbooked and there were 'stories' about why couldn't work on various days. Many times I had to initiate the call to find out what was happening.

We were about to submit a bid on a condo that would need major renovation. We wanted some assurance of what the renovation costs might be. I talked to Jack (head of Stellar remodeling dept.) at the Home Show on a Saturday and he made time to meet us at the condo location on Sunday morning. He spent over an hour with us and gave us some great suggestions and, most important, a good ballpark figure of what the remodeling might cost. This helped us to decide what amount to bid on the place. Unfortunately, our bid was turned down, but the place still hasn't sold. When we are finally able to get an apartment in this building or another, our first call will be to Jack at Stellar Remodeling and we won't even consider anyone else.

Robert came by promptly at his designated time to measure the rooms and provide an estimate. He worked with their office to make sure they could complete the 2 1/2 day job the following week. The crew of 3 arrived at 8:00 on a Tuesday morning and quickly began the long process of taping everything off, laying drop cloths and protective plastic. The ceilings were scraped clean on the first day. The next day the same crew arrived to skim coat and texture the ceilings. The final day the crew primed and painted. They finished on schedule after a walk-through to make sure we were happy with everything. The final product is beautiful and looks as though it belongs in the house. The dust was minimal as they closed off vents and had many layers of protective plastic to keep debris from moving throughout the house. I watched them meticulously vacuum the stairs at the end of each day. The crew worked tirelessly and I never even saw them take a break. I would highly recommend Stellar, Robert and the entire crew to anyone looking for popcorn removal and new texture.

Overall, the workmanship was everything we expected! Jack Wilson, who acted as contractor, made sure every detail met his high standards! Jacks years of experience were evident! His advise and ideas were never about the bottom line. He was genuinely wanted what was best for us and the outcome of the remodel!

Estimator came promptly & discussed in detail our project. He worked up several quotes for me (on the weekend!) & got me estimates very quickly. The estimates were competitive & very responsible for the work desired.Since we were moving in a couple of weeks, I wanted the work to be performed before we moved in. Stellar could meet my tight deadline & they sent the team out to our house at our convenience. The crew showed up on time, & got the entire project done in one day! They didn't leave until the project was completed which meant about 6:30 pm! I have had much experience working with contractors as to I am "in the industry" myself selling commercial interior products to commercial contractors. I am used to a lot of contractors leaving the job site at 3:00 or 4:00. This crew took their time to perform great work. They were polite/professional/courteous. The job leader (Victor?) walked through the project before they started to make sure they knew exactly what I wanted done. Then, walked me through the finished job to make sure everything was done to my satisfaction . I was very pleased with the outcome & would definitely use them again. We are thinking of painting our exterior deck/patio & will certainly give them another call! Also, since I had purchased some of the paint myself (since I had a commercial account), I was called later to tell me they had included the paint in the quote & that they were refunding my credit card with $150 for paint! Now that is honesty in business!

Went very well. They worked long hours the 1st day. They were very accomodating with my requests and did so immediately. The workers were very professional and were in good humor both days. They had to be very careful with my cats as they want outside all the time. I did go with the higher bid (had 3) because I liked what I saw on Angie's web site.

The true quality of a company is not whether or not they make mistakes; let's be honest, it's an extremely rare instance where a home improvement project completes flawlessly. What demonstrates the real character of a company is what they do when things don't go as planned. I purchased an Angie's List deal for wallpaper removal of one room. When Donna from Stellar called to schedule the job, I informed her that not only did I want the wallpaper removed, but I also wanted it patched, primed and painted. However, when the team showed up to do the job, they were only aware of the wallpaper removal portion of the job, and had a walk through for another job scheduled that afternoon, so they couldn't stay and complete the work I'd planned to have done. Needless to say, I was not pleased (to put it mildly). Everything changed when Guy, the owner of Stellar, called me that same day. He was extremely apologetic for the communication failure that had resulted in my job only being partially completed. He assured me that he would have the team out the next day to continue work (even though it was a Saturday), he would give me a 10% discount to help compensate us for the inconvenience, and he would do all in his power to make sure the job was completed to our specifications. The work was continued the next day and completed the following week. Guy came over to check on the progress and to apologize again for their scheduling error and the inconvenience it had caused. The crew was extremely professional and did an outstanding job. I'm extremely anal about the small details and had a number of small touch ups for the final walk through. The crew never once complained about any of my requests (no matter how nit picky my wife thought some of them were), and Guy even came over once they were finished to ensure I was satisfied with their work. I would recommend Stellar to anyone looking for wallpaper removal, drywall repair, or interior painting - not because they're perfect, but because they do all in their power to ensure the job is done right and the customer is satisfied when the work is complete.

The two workers were punctual, efficient and professional. Some additional work was completed at a per hour charge and this was also completed as requested. No problems. I think that this company does what they say they will do and i will probably use them again.

We purchased the recent Angie's List deal, which offered 8 hours of wallpaper removal services for $199. The offer stated the following: "Stellar Painting & Remodeling, a 4-time Super Service Award winner, is offering up to 8 man hours of wallpaper removal and drywall/plaster repair for only $199! Every room/house is different and some projects take more time than others but they can typically get around a 160 sq. ft. room's wallpaper removed, walls washed and completely paint ready in 8 man hours. Additional hours are charged at a special rate of $35/man hour." The offer also offered the following disclaimer, which I understood completely: "Wallpaper removal and the wall preparation is very unpredictable: Sometimes the wallpaper comes off easily in large sheets, sometimes it needs to be chipped off inch by inch." We typically don't sign up for deals online, but since we had this project to complete and were not very knowledgeable about companies in the area, we opted to give it a try. From start to finish, this is how it went.... The representative who scheduled our appointment was polite and friendly. We received a confirmation call the day before our service which was appreciated. When asked what time I could expect the workers to arrive she was unsure. I was told that they typically depart around eight, but that I would receive a call to let me know in the morning. The morning of our project, the two gentlemen arrived at eight (I think, but cannot remember the time exactly). I did not ever receive the call, but that did not matter to me. I considered them on time. They were very polite. Each of them introduced themselves. I showed them the space and they went to their vehicle to collect their tools. When they returned inside, they immediately went back upstairs to the bathroom which they were working in and began. At this point, I did not see the tools they were carrying, I had only caught a glimpse of them on their way upstairs. I heard them moving around and heard scraping. I did not check in for a while and when I thought to, the door was shut. I could hear them working behind it. They seemed to be working very hard, and did not seem to be taking breaks. About 2.5 hours into the job, I returned upstairs and found the door open. When I looked in I was a little confused about the amount of wallpaper that had been removed. I had read the disclaimer and understood that some wallpaper was harder than others to remove, but I had removed identical wallpaper in another bathroom just weeks before. When I looked around I noticed that the only tools they had were one bottle of spray adhesive remover (I will give them the benefit of the doubt and assume it was contractor strength) and a couple of putty knives. The walls looked terrible as a result of the putty scraping. There was no steamer to remove wallpaper. I was pretty shocked by this since I assumed I was hiring a professional company to complete the job. I asked if they had one and they said no. It took me about 30 minutes to find mine which I gave them to use. They were very polite and thanked me. At the end of my four hours, the lead worker showed me the work they had completed. They had cleaned the area very well. Wallpaper removal is messy and I really appreciated the clean area! He thanked me again for letting him use the steamer. The wall which he had used the steamer on looked very nice. No deep cuts to the drywall like on the other walls. He then provided me with a review form to complete and sign. On the way out the door he asked me how much my steamer cost and I told him around $50. He then said it was too bad because if he had had it the whole time, the job would have been completed. I found that very disappointing. It took a week or two, but I decided to call and submit a complaint to the Company. I spoke with the supervisor. I explained how great the workers were in terms of politeness and work effort, but explained that I was disappointed that they were not prepared with the appropriate tools. I told her I gave them a good review on their form because they didn't really do anything wrong and worked as hard as they could. I also stated that I wasn't looking for anything further, but I would not use them going forward. This was disappointing because planned to have them complete the job and now I had a half complete bathroom. The supervisor apologized and explained that there had been a funeral which their whole painting crew had to attend last minute in Mexico and that caused some disorganization. She explained that they were normally prepared with the tools needed, but maybe could not locate them. It only made matters worse with me that normally they have tools, which they did not have that day. She made no effort to win my business back or to fix what went wrong. Such a disappointing experience. It could have been so much better with the right tools and a manager who cared about keeping a customer.

Hiring Stellar was great overall. The estimator, office staff, and painters were all very professional, honest, and polite. I will call them next time I have a project and have already recommended them to friends and co-workers.