Johnson Storage & Moving Co. (026) - Centennial

unknown

Terrible sales person - Never return calls. Incorrect estimates, lots of mistakes. I would never recommend this company purely on the basis of their terrible customer service. (And I am a Realtor!! would think they would try and make a good impression - how stupid are they!) On moving day, their moving truck crashed into our truck. Great way to start - have heard nothing from the sales or customer service staff - no apologies, nothing. Moving went ok, team was very good, and worked hard. They now have our personal possessions in storage, but are not calling back to 1. Provide a receipt from our move out, 2. A completed estimate for the whole section of the move the failed to send to us and 3. Confirm that they are scheduled for our move into our new place at the end of the month. What a terrible experience. Will update as we progress. Just save your sanity, and don't use this company.

Damaged Furniture. Most annoying thing was the obvious son (or grandson?) of either the owner or one of the staff who was doing a "summer job" working for the company. He was completely unprofessional. He would not listen to the older, more experienced workers. If they told him to carry something a certain way, he wouldn't. If they told him to take something up, he took it down. He damaged an wing-chair by pulling it through a door. He nicked furniture by banging into things. I couldn't recommend this company to anyone. The drivers and older crew were extremely good. Thy obviously knew what they were doing, but no one could keep up with the twit. I'm sorry to give such a bad review for their sake. They didn't appear to want the kid there either. I did NOT file an insurance claim as it seemed that it would have been a waste of time with this bunch. I don't know why I bothered to purchase it.

This was one of the worst business experiences I have had; maybe the worst. Perhaps since my first move went well years ago with the Denver office of this company, my expectation was that and quot;this was the company I was going to use.and quot; I contacted them in May and was told to call back when he dates were a little firmer; it was noted that this size of the move from a house (two bedrooms, living room, kitchen, 2 baths, and garage full of stuff) could be accommodated and quot;without too much of an issueand quot; though I realized it would be busy season. The visit to preview the items by the local United company in MA went without a hitch. They contacted me within a day and came out expediently. I continued to call Mr. Roger Warren of the Colorado office, Johnson Moving and Storage at least ten times (leaving messages) after the week had passed when he said the bid would be ready. Finally after getting hold of his boss three weeks after the bid was due, I did receive a bid. No surprise, he did not bother to call back again to answer the one simple question I had before signing the paperwork as my relocation expenses had already been approved by my company. The move was bid at a higher-end range; but, that is where I thought it would come in. Add on the two cars we did ship and the extras such as boxes, cratinn etc the company would have earned between $10,000 and $12,000. Here's my and quot;takeand quot; on the situation. I was a busy time to move. Fine. Tell me up front you are booked up. Don't tell me in May it will not be a problem. Be courteous and professional: respond to your messages; especially after I ave gone to the trouble to meet with the local United branch. The MA office did their job. JOHNSON MOVING and STORAGE COULD CARE LESS. I was tempted to sign the paperwork before my only question after the bid was answered (regarding if the bid including packing -unclear in description in contract). Any reader of this review might think, and quot;Why would she even have considered using them after not having calls returned.and quot; I suppose it was simply thinking - one more step and everything is scheduled and it was a busy time and and quot;they will get back.and quot; Finally, the light went off with two weeks before the move and Mr. Warren never returned the call. I knew if they don't communicate with me now, what will it be like if there is a major problem? I also hit the point of even though it is my company's money, JOHNSON MOVING AND STORAGE does not deserve this business. Although delayed a week in the move, we used the back-up plan of pods and local companies to pack and unpack. We shipped the cars through a car shipper. Though slightly more of a hassle, it saved my company over 45% of the cost. And- not one thing was broken. Avoid them.

Just do not use them period! The worst moving experience in my life and I have moved lots!Empty promises, untrained packers, lies, non responsive.....I could go on and on.You will not get return phone calls.Your driver will lie to you - tell you what he thinks you want to hear and then walk off the job with your paperwork and belongings.Your belongings will be transferred to a different truck and you will not have any idea if everything makes it to a new truck.You will be told that your delivery is on one date and take time off of work to find out it will not be arriving for another week to 10 days.Your household goods that you worked hard for or have been in your family for years will be treated like trash! It will be a huge slap in the face!You will be heartbroken, angry, frustrated, you will cry and scream at the way your belongings will arrive, if or when, at the other end.And they will NOT care one bit!Just do not hire them!Top 10 Signs of a Crappy Move from H*** (yes, they are all true!):10) You find a hole punctured through the door of the microwave.9) Your custom-made birdhouse, handmade by her recently passed father, is half destroyed because it is not in a box despite her providing a specific box to pack it in. The missing custom-made mounting pole is found back in Longmont, Colorado after 3 weeks of searching.8) The hot tub is packed on its side without taking off the top, destroying the arms and bracket for opening it and there are huge tears in the hot tub cover.7) Your new Mac laptop and 15k Cannon Digital camera is missing.6) Not a single box is marked with your name, contents, or even the room it came from.5) You find a piece from a sentimental porcelain figurine lying in the gutter next to the moving truck.4) You watch the crew take your several cases of wine out from the belly of the truck, rather than the cargo space, after two weeks of extreme heat and road vibration.3) You see so many pieces of hardware, parts, and pieces on the truck floor that you insist on them sweeping the contents of the entire truck into a box, including the dirt and dust bunnies.2) The team leader for the move puts all of the hardware for your furniture in his cargo pants pockets then walks out on the moving company never to be heard from again (before the delivery, of course). Nothing can be re-assembled when it is delivered.1) The truck, with no crew for two more hours, shows up 10 days after it was originally promised. They have no paperwork, inventory list, or any idea what is yours or what should be on the truck.Just find someone else - anyone else. 8 weeks later and you still will not have all of your shipment - they will tell you they will send it but will not. You also will not be able to put your home together because they can't track down your hardware, or offer beds to family who are coming in from out of town and no one will take any responsibility or step up to do the right thing! Update: 6 months later, you still will not get them to respond with a settlement. We filed the claim, their offer was a slap in the face, resubmitted ALL documentation 2 months, and can not get a response. Wow, what a nightmare! UPDATE: 8 months later...still no contact from them, no documentation received, and will not settle the claim!

The crew assembled by Johnson did an incredible job moving all of our items in a very diligent manner. More important than the speed at which they performed their work was the prepping they did on the hardwood floors to protect them for getting scratched. The team arrived on-time and completed the work as promised close to the original bid. For the larger items and more delicate pieces (TV, antique dresser), the crew took time protecting those items from any damage and took their time loading and unloading those items. Plus, Johnson provided us with clothes boxes at no extra charge which was A HUGE bonus for us. We have used Johnson on 5 moves and have recommended them to all of our friends for their moves and everyone has been pleased with their work. While not moving anytime soon, we would recommend them to our friends and family going forward

We had a fairly small move and had to pay a minimum amout, but the company responded to our short time frame stored our goods, were very flexible with the dates of delivery. There were a number of people involved in our move. The inital sales contact Victoria, who was awesome. Maria who we dealt with on a regular basis, the packers who did an excellent job, and the movers. All I can say is, I worked with this company back in February and they did such a great job I used them again and they were as great as the first time. If you need a good moving experience, cal Johnson Storage and Moving. They will surely take care of all your needs

Please see above

I just want to stress (again) that once this company had my money, they did NOT respond to my numerous phone calls or Emails. I will gladly "cut and paste" the bodies of the Email to support my original rating. The driver did, indeed, threaten that if I did not pay the additional amount that he would not deliver my household goods. Regardless of the torches and magazine covers the company claims to have landed, just ask yourself this question; when you move, do you want a company that will trick, bully, and ignore you when you pay a premium price for a door to door move? If the answer is no, stay away from Johnson Moving and Storage.

Please do not hire this company. They were grossly unprofessional (as I will detail below) and when they were confronted with these issues, they became argumentative, threatening, and then just overall unresponsive. Allow me to detail my major issues of discontent with the company. They promised me a "not to exceed" price that was increased by $500 upon delivery. They wouldn't unload my furniture until I paid more than I agreed to pay. The damages to my window screen, my walls while moving furniture, and some of the furniture were never rectified. They sent grossly unprepared workers into my home. If a packer or mover is allergic to pets, it stands to reason that they would bring appropriate medication in order to allow them to work. Instead, I had to provide Benadryl to both the packing and moving crews to allow the employees that are allergic to cats to be able to do their job. When the main office was made aware that I was dissatisfied with the overcharge they did not respond. When they did respond, they essentially said "we have your money and we don't find any reason to honor the "not to exceed" amount because you have already paid. The handling of the payment for these services was handled very unprofessionally. When I tried to pay in advance, I was refused. My card has a $5000 daily processing limit, and I made the office manager aware of this fact. Instead of running the $7700 charge in two separate amounts on two different days, the office manager tried to charge it all in one day, even after extensive coordination. It was very unprofessional and very frustrating. I could go on, but I only have a finite number of characters in which to urge all Angie's List members to stay far away from this company. As most people who have moved know, this is a very stressful event, and in my move, Johnson United took full advantage of me and my vulnerable position. When a company gives you a "not to exceed" guarantee, that is supposed to oblige them to stick to that amount. Johnson United tacked $500 on to the end and refused to deliver my goods until they got their money. As with most reasonable customers, I assumed that the so-called professionals would correct their mistake when it was brought to their attention, but instead I was snubbed and told "if you hadn't initialed the box that the driver told you to initial, we wouldn't have charged you the extra $500; but you did, so we are not obligated to honor our original estimate." Again, moving makes you vulnerable and as a single mom, moving with two kids and two dogs, I was counting on being able to trust the moving company that I hired. They took advantage of me, refused to correct the overcharge, and seemed to think that there is nothing the consumer to do to show their dissatisfaction. They are even listed on ripoffreport.com and they don't care because they think we won't react. NEVER hire this company and make sure your friends don't either.