Horizon Services Plumbing Heating and Air

Crew arrived on time. We were told they would need to cut a hole in the wall to fit the unit, but the installers found a better way to mount the humidifier with no wallboard cutting required. Unit worked well at first, holding the humidity in the house at a pleasant 35%. After a few weeks, the humidity began to drop. We called Horizon and within an hour, they had a technician at our house. He determined that a solenoid had failed. A new one was sent out from the shop, which he installed. Work was covered under warranty, with the total time from call to completion under two hours.

Everything went well. Drew did a thorough inspection and found no problems. I like working with Horizon Services. They are thorough and put all of your options on the table if there are problems.

They wher very professional from start to finish. They wher very thorough in explaining how everything workd.

They are always on time and very professional and knowledgeable.

It took about an hour. Technician was very knowledgeable and fast. I continue to recommend their services to anyone who needs Plumbing/Heating.

Unparalleled customer service and professionalism. They will continue to use them for future service needs

Technician called ahead of time, and was punctual. Tech was patient answering any questions I had. The $198.00 for the furnace inspection feels high when other places we've tried in the past offer less expensive pricing for furnace checkups. The quality of service is definitely there though, and we trust the installs Horizon has done for us, both HVAC and water heater. -DP

Jonathan was professional, efficient, competent, knowledgeable and completely helpful. He has worked at our house before and certainly knew his job very well! We are always happy to see him at the door!

We were told that the new system would improve the temperature on our second floor. We were somewhat skeptical about whether we would feel a difference. The temperature of our house has never been more comfortable. This is one of the most professional, responsive and enjoyable company I have ever worked with.

Each time Horizon has been on time, professional, courteous and extremely thorough. I would highly recommend them!

Service with a smile. They point out what has wear and tear and make recommendations and ask if I have any questions regarding the thermostat.

You can't find a better company than Horizon. Professional in every way, shape, and form. My "go to" company.

Great! The technicians from Horizon are always thorough and professional. They always give me information regarding what might need attention down the road and what I should deal with today. I really appreciate that.

Very well in all regards. Horizon's work has been top notch. They are professional, courteous, and punctual on every visit. Great customer service. They take the time to do the work right. Horizon is not the least expensive company providing the services they provide, but Horizon is, I believe, among the best and most professional companies I have dealt with for any service.

Very professional. Knowledgeable and willing to share it. Reasonable pricing. Fast service. Would highly recommend!

There was a coupon for $98 for servicing the AC. I asked to have the furnace checked as well. The air conditioning obviously worked since he got the house so cooled off I had to put on a coat. I was then told everything was very dirty and it would be a great deal of work to get in to get everything cleaned. Both the AC and furnace had been cleaned and serviced in 2011. However, since I couldn't remember who did the work I guess maybe he thought I was bluffing. The quote was about $4800 by the time he left. He explained that since he is certified by NAIT then he probably was able to see what the others did not see. It got cooler that evening and when the furnace came on there was such an odor I had trouble with asthma that I have not had living here for 12 years. When I went downstairs I saw he had put tags for Horizon on every pipe leading into the furnace and AC. Also a sticker on the furnace itself. All this after not doing anything but looking at it. There was no service done because it made it clear the $299 was to come and check everything and did not include the cost of doing any work. I have no idea what he may have done but I have 2 dogs and myself here and we have never had any the trouble breathing we have now when the furnace comes on. I have advised the business on Saturday 4-26-14 of my dissatisfaction with their work and that I will be scheduling with another company to determine why I am now having issues with a furnace I have had no problems with the 12 years I have lived here. The review was maintenance that I have tried to do at least every few years and was not because of any problems with the furnace or the AC.

Diagnosed a very simple problem that required a single part replacement.

They did nothing over the years but charge high prices and provide horrible customer service. They did however give me a lot of high pressure sales!

Horizon does a very good job. They are always on time, polite, professional, knowledgeable and ethical. I have used them for the past 2 1/2 years and the work and professionalism are always high caliber.

I used Horizon Mechanical Plumbing

Sent them an e-mail for an estimate but they never bothered to respond.

This company was incredibly responsive, timely, respectful and thorough. They were here for 14 hours and never left the job until it was completed. I was very impressed.

I have had a service contract for heating and air conditioning with Horizon Mechanical for over a year and have been consistently pleased with their professionalism. They arrive on time, work efficiently and are very pleasant to deal with. I also had them install a whole-house humidifier and clean the dryer ductwork and have been very happy with the results. I know they are a bit higher priced than others, but they are worth it.

The service man came over and cleared all the drains.

I originally contacted Horizon seeking bids on a new boiler because another company had told me that the 95-year-old boiler we inherited with a new house needed to be replaced. I knew it was old and inefficient, and we intend to replace it in the next two years, but with two little girls in the house we most immediately wanted to know whether it was safe to run. The tech at this other company was so adamant that it was past its useful life that he would not even fire up the boiler and inspect it, so I thought I had no choice but to replace it. After contacting Horizon, I got a call back from Carolyn, who does the bids, asking me more about my situation so that she could arrive ready to give me the most complete bid possible. After telling her about the other company's inspection, she suggested that I first have someone from Horizon perform an inspection and give me a second opinion. If the service tech agreed with his counterpart that the boiler needed to be replaced, the cost of the service call would be credited to the cost of the new boiler. And she promised that their tech would actually do diagnostic tests on our boiler, and would provide me with actual data to use in making my decision. Keith, the service tech, arrived right on time (after calling ahead), and was friendly and professional. He wasn't fazed by the age of the boiler and fired it up and got right to work, giving every component of the boiler a pretty thorough check-up. He also took the time to fix our thermostat (it wasn't working properly) and check the expansion tank in the ceiling to make sure the whole system got a thorough inspection. He found that that boiler was old but working fine for its age and not dangerous. And he had actual data to show me why this was so, and spent quite a bit of time explaining what he had done, what maintenance I should do to keep it running well, and what I should be on the lookout for as signs of trouble or danger. I feel much much better about our boiler now and am glad to have no pressure to rush into buying a new one. I will be using Horizon for my boiler maintenance from here on, and when the time comes to replace it, they'll definitely have the first crack at it.