Specialized Pool And Spa

JUST GO TO MAX COMFORT. We hired Specialized to work on a few leaks in our hot tub after moving it. Communication with this company is abysmal. During the 2 months and 15.5 hours of labor it took to fix these small leaks we were consistently put off. They never showed up when they said they would, then would show up randomly when we weren't home. No one ever called to say they couldn't come or when they were going to come. No one ever called after coming to our house to update us as to the progress. Charged us for way more labor than this job should have taken if performed efficiently. When we tried to have a conversation about poor customer service and our expectations of efficiency after recieving the bill they shut us down and charged the card they made us put on file at the beginning. No respect for us or our time. Uneffiecient unskilled work and unnecessary hours billed. Working with Specialized turned what should have been an easy experience into 2 months of drawn out confusion and frustration.