Not well, I was without heat for weeks. Only when the cold weather came did I get any response after making multiple calls. The price was very high and I felt I was being hijacked. Ultimately I called another company who was much easier to work with.
Description of Work: I had my heat go out and called Marco's to fix it. They promised to come in 2 days. They never showed up. When I called back they did not return my call. I was left without heat for 2 months. Finally when the weather got very cold, he came out, but only after I said I did not need a repair but wanted to buy something new. The price was about 1.5-2,000 higher than other people.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$9,000
Angie L.
01/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: They arrived quickly, ordered the part over-night, and had our heater fixed the next day! Excellent service!
Rating Category
Rating out of 5
Yes, I recommend this pro
Mikel L.
01/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Turnedthe heater on in the fall and it blew cold air. They came promptly, fixed it explained what not to do in the future. Excellent.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Cheri R.
04/2013
1.0
heating & air conditioning/hvac
+ -1 more
Please see above.
Description of Work: Marco's flunkee came out to fix what was supposed to be a minor problem. He was constantly on the phone with Marco escalating what was wrong with my hot water heater and completely over charged me ( as I researched later) for parts and service. Marco dumped glycol on my lawn saying it would not hurt the grass but ended up killing it. What was supposed to be a $130.00 job ended up a $1,500.00 rip off after all was said and done. A part they put on the system burst 6 months later spewing water throughout my garage. I knew I supposed to still be "under warranty" but after my experience with this outfit I did not wish to have anything to do with Marco ripping me off again. I called someone else.
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Service Categories
Heating and Air Conditioning
FAQ
MARCO'S HEATING & REFRIG is currently rated 3.4 overall out of 5.
No, MARCO'S HEATING & REFRIG does not offer free project estimates.
No, MARCO'S HEATING & REFRIG does not offer eco-friendly accreditations.
No, MARCO'S HEATING & REFRIG does not offer a senior discount.
No, MARCO'S HEATING & REFRIG does not offer emergency services.
No, MARCO'S HEATING & REFRIG does not offer warranties.