Glass Doctor of Durango

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Glass Doctor - Durango issued a quote for $688.29 and required a 50% deposit and final 50% upon completion which we agreed to and completed. 3 months later we received a bill for a balance of $98.78 for changes made during the installation. We had never received a request or approved and adjustments. When we called to inquire the new office manage was having difficulty explaining the changes in billing so she put the "Owner" Ryan on the phone who became very abusive and threatened to "Take out" his windows if we don't pay. I suppose he intends to break our windows as retaliation. We wanted clarification and never refused to pay the $98 until be became abusive. We will be calling the police to ensure that this gets documented in case he follows through with his threats.

Well. A plastic fitting piece was either lost or broken in the process, but they ordered a replacement and had it installed in a timely manner

I had a cracked windshield for a while and decided it was time to get a new one. I called them and another company for an estimate and the prices were about the same, but Glass Doctor could come to my car and replace the windshield instead of me dropping off my car for the day. I set up an appointment (day and time) and they called me about 30 mintues before they were going to arrive, which turned out to be a little early. That worked for me, so I told them where I was parked and went out to meet them. They told me what they were going to do and about how long it was going to take (30-45minutes). I gave them the keys and let them know to call me when they were done. About 40 minutes later they called to say they were about done. I walked out to see a shiny new windshield. The two technicians explained to me how to care for the new windshield until the glue set. They also gave me a can of window cleaner. I gave them my credit card informaiton, which they processed over the phone. I got my keys back and they left. I do wish they had the credit card swipe thing for smart phones or tablets though. I wasn't 100% comfortable giving my CC info to a guy at the other end of the phone that I didn't know.

I woke to a shattered window on my truck after an extremely cold night. I called them, having used them for other glass needs, and within a few minutes we had my truck scheduled for later in the week. I dropped my truck off the night before and the next day they had it replaced.