Bailey Plumbing & Heating

Didn't respond to my 1st call. I called a 2nd time and was told that they were going out of town for the weekend and would be put on the schedule for the following week. NEVER SHOWED! I won't F rate a non returned call but com'on... at least acknowledge me!

I called Bailey plumbing on October 3 and October 4. It is now October 7 and I still have leaks and they still have not bothered to return my call.

Very professional

Took us a little while to connect with them, but once we did, all went great. Showed up right on time and. Ompleted the work quickly and for a fair price.

Great, couldn't be happier with Bailey's work and the value with going with their water heater.

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The service provider was great! He thoroughly explained all our options and helped us rework the whole system to be easier to winterized. He was very professional, prompt and courteous. We are very happy with the quality and value of the work performed.

Home Depot delivery claimed it couldn't be done.

Response to my e-mail inquiry was prompt and diligent when they didn't reach me the first time. John advised that two of the jobs I inquired about, a garage faucet/sink installation and an exterior spigot installation, would be cost prohibitive. A third job, installation of sprinkler system backflow preventer, had already been done and therefore was unnecessary. Last, he told me how to fix a leaky exterior spigot myself. So, ultimately, there were no jobs for Bailey Plumbing to complete but I was impressed with their responsiveness and professionalism. I will be calling them for my future plulmbing needs.

John from Bailey Plumbing came out and gave me a estimate for the project. He explained everything that he would do to complete the project and the time frame he would need to complete it. All of the work was completed in the time frame that was explained. The project was perfect, It was clean and professionally done.

John came to investigate and prepare a materials list, returned to repair the broken waste line, and researched the hydrant repair. He working independently and professionally, and did an excellent job for a modest price. Hydrant repair was put on hold, pending other work on the property that will also require excavation. We will definitely call him first for work in the future.

This company did not call back but led me to believe I was on a list!?

It has been 48 hours since my call. I left a detailed message especially my phone number. I have a mobile home and stated it openly in my message so perhaps they do not work on them based on another review. I called them because of the other positive reviews and thought they were worth a try. It is rude and unprofessional to not return a call even if they do not want to do the work. I no longer believe the reply posted stating that the message was not received. If that is the case, they need to get a new messaging system. There was no reason when I left the message to believe that it was not recorded and thus received. My late husband was in the gas, heating and refrigeration business so I have seen the business side. My furnace issue continues so I will have to try someone else.

Great responsiveness to my tight timeline. Did a great job and was very prompt and courteous.

Always on time, professional and reasonable pricing.

see above. I would advise all to use him.

Not well. Guy never showed up.

We had been having trouble with our domestic hot water being very inconsistant and not really holding temperature from our Viking boiler combination domestic hot water/hydronic heating system. I had already rebuilt the Taco mixing/tempering valve and was still having the problem. I called John (owner of Bailey Plumbing) and described the problem and he described a couple of possible scenarios and came equipped to handle them. When he got here and looked at the set up and we reviewed the symptoms he started to isolate the cause by measuring the temp. coming out of the nearest hot water outlet and adjusting the mixing/tempering valve to check its functionality, among a couple of other things. With all this he changed his initial over-the-phone diagnosis (a bad mixing cartridge at one of the shower valves) and zeroed in on the system mixing/tempering valve that I had already "repaired". Turns out that the spring in this valve must have failed which is the one part that wasn't included in the rebuild kit I had gotten. At this point, with the mixing/tempering valve not performing it's function, he recommended that this was what needed to be fixed first and then go from there if the problem wasn't solved. This is where I was rather pleasantly surprised. He said that he could do that for me if that's what I wanted but, since I was a DIYer and had already been working on the system and it was a fairly easy job, I might want to save myself the money and do it myself; then call him and let him know how it turned out. If we still had problems he could come out again and install a couple of valves to isolate the mixing valve (which should have been there when the system was installed in the first place) and adjust the hot and cold flow to the mixing/tempering valve. Well, fortunately one of the local plumbing supply stores had the upgraded Taco valve in stock, I picked it up that day and swapped it out the next day. The most time consuming part was waiting for the tank to drain down low enough to do this (since those valves had never been installed on the hot and cold supply lines to isolate the mixing valve). Long story slightly longer - the problem is fixed and whenever I need a plumber/HVAC guy I'm calling Bailey's. They are honest and more concerned with fixing the problem than jacking up the bill and not interested in trying to talk over you with some BS and do work that is totally unnecessary (has that happened to you? It has to me).

The work was completed in a timely manner and would use them again and again.

I have been using him for awhile. They seem to do really good quality work. I have been happy with their past work. They are responsive. I trust them to do good work. They are a little pricey, but all plumbers are.