Xcel Energy

Xcel cut my internet and phone lines and didn't even tell me I reported a downed power line in my yard to Xcel, and the next day they repaired it. In the process, they cut my internet and phone lines. They didn't tell me (the only way I knew is that I happened to see their truck drive away) and they didn't call me. They left the cut lines draped across my yard. They didn't contact anyone else to come fix it. I had to wade through 7 levels of phone menus to finally speak to someone, only to have them tell me it's my problem to deal with.

The need more staff to fix problems when they happen less yacht for their CEO. We are in the middle of Denver This is insane. Terrible service. 4 hours no power is not acceptable (and counting who knows when it'll be back online)

Xcel sent me an email stating that they were going to change my meter to a smart meter in about one month. Expecting to have them contact me, I waited but didn't hear from them at all! Then out of the clear blue I get an email stating that they changed my meter to a smart meter with no notice to me at all!!! I have two no trespassing signs on the front of my house and at the back on the fence where you enter for access to the meter! So they entered my property like a thief in the night, (UNANNOUNCED) took it upon themselves to change my meter, (NO DOOR TAG THAT THEY WERE THEIR) The only way I knew was that they sent me an email that they were there!!!! Then when I contacted them they tried to fast talk me into believing that because they own the equipment that they have the right to enter my property!! They jerked me around for almost a month, I fought them tooth and nail to get it removed!!! They stalled me, lied to me that they didn't have a meter like the one they removed!!! My gate is now locked 24/7 and if they enter my property without notifying me I will call the police and will prosecute them to the fullest extent of the law. They are a bunch of weasels and are trying to pass these smart meters off to save you money, so guess what they double your bill instead!!!! All the consumers need to do a class action suit against these ripoffs!!!!

Xcel energy provided electricity to my restaurant in Minnesota. Two months after the business closed, the electrical bill remained the same despite absence of operation and equipment. On top of that Xcel energy charged a random number of kilo watts - in my case 22 KW at the rate of $10.85 per KW; thus, adding $250 per month to my bill. Xcel energy called that "peak winter". When I called customer service to complaint a manager said "we didn't know the business was closed"! Xcel energy bills cunsomer 2-month late in order to avoid verification of meter reading, and to promolgate fraudulent billing

All of my experiences with them are positive. They came out right away to fix issues.

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