Topaz Plaster Co.

Let me start by saying that Louis is a very talented, creative craftsman and that he does great, quality work. Unfortunately, his work ethic, communication and follow through are terrible. We love the work that was done and appreciate his talent but will never work with him again due to all of the other factors. Throughout the month long project, we consistently had difficulty getting in touch with Louis. We would call or send emails and not hear back from him for days. He would tell us that he would be dropping off samples at a certain time and not show up until hours later or the next day. We were not always at home when he came to do work, but whenever we were here, he didn't show up until around 10am and would often be gone by 3 or 4pm. My husband came home one day to find that no progress had been made and had to call Louis to find out that he had not come at all that day due to personal reasons. I understand that things happen, but it was completely unprofessional of him to not notify us that he wouldn't be working that day. Had he taken a moment to notify us that day that he would not be working, we wouldn't have had an issue with it. We had some delays initially that were understandable given that there was extensive water damage that we were unaware of. However, toward the end of the project, we were given a specific deadline for when the work would be finished. Work was supposed to be finished on a Friday, it was not finished until the following Wednesday and that was only because it was made clear to them that work absolutely had to be done by that day. Perhaps, if they put in a full work day every day, the project could have been finished in a more timely manner. When work was finally finished, we received an invoice. There was no specific date listed as to when payment was due. He finished the work on a Thursday and was told that he would receive a check the following week which, in my mind, is a reasonable amount of time to pay an invoice (usually 30 days is the max). On Monday, my husband received SEVERAL emails and phone calls from Louis requesting payment. How convenient that we hear from him regularly when he is ready to get paid! What a shame that such wonderful talent is not complemented by an equal amount of work ethic and professionalism. Bottom line, we will not use Topaz plaster for anything ever again, but if you aren't on any kind of schedule and have no specific deadlines then, by all means, give them a call.