TONY CAPRA PLUMBING & HEATING

They were great and very helpful when we made the purchase but what makes them stand above all the rest is: When we were getting ready to install the second toilet we found a crack in it. It wasn't their fault but when we contacted them they had a toilet here the next morning and there were no questions, just we are sorry and we have a replacement for you at no charge. Everybody is happy when things go well, but the cream comes to the top when there is a problem and it is handled professionally. That is exactly what Nick did. Ron

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This company came out to replace my water heater the same day I called. The promptness was especially appreciated because the old water heater was leaking so badly that I'd had to turn it off, and it was a Friday. Once the plumber arrived though he discovered that I needed an especially short water heater for the very low ceiling in my basement. The company expected it would be hard to find one the appropriate height and that probably it would be more expensive. First thing Monday morning they called to say they'd found one, at the original price quoted, and arrived less than an hour later for the installation. The installer was friendly, polite and efficient. He cleaned up perfectly. I hadn't notice that they offer a 10% senior discount so didn't ask for it. I've emailed since hoping they will refund the amount of the discount. They will be my plumber of choice in the future.

The plumber came when we'd arranged and did a good job of clearing the pipe all the way to the main. He assessed my difficulties and said the best plan was to see how long this cleaning lasted and to determine after the next clogging if we needed to do further work. He was very honest and straightforward and was not trying to drum up more business by selling me unneeded repairs. I was impressed with his business professionalism and he left no mess.

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I rarely write reviews, but feel compelled to share my experience with Carlo and Pat at Tony Capra Plumbing and Heating with others. I'm a tough, skeptical customer as I've had too many instances where contractors have created more problems than they have solved, or they have boldly claimed to know what they are doing and they did not and ended up learning on my dime. Even worse, a few have actually caused damage [mostly water] to my home in the past, so I do a great deal of due diligence when I select a contractor to do ANYTHING in my home these days. In this case, I needed to have a water heater replaced, so I spoke to eight different companies to get their feedback on a challenging issue I have related to drainage. The variety of approaches and solutions were amazing - as well as the price variation! I found Tony Capra on Angie's List after my sister gave me a membership as a Christmas gift [because of all of my bad experiences over the years!] and they were the last company I spoke to. I was struck by how down to earth and knowledgeable Carlo was. Their bid was very competitive. They also did not try to up-sell me, over-sell me or talk town to me which I really appreciated. So, I just felt like I could trust them to do a good job. They arrived within their alloted time frame and their plumber was seasoned and very qualified. After talking to him about a few of the issues I'm dealing with I could tell that he cared as much as I do about doing it right, and coming up with the best solution for me. When he had questions, he got on the phone and tracked down the answers. He took extra time to do everything perfectly, and I know I would never have received this level of quality, or concern, from any of the other vendors I interviewed. I was so pleased that I had chosen their firm over the others once I saw how complicated the install turned out to be [due to where it needed to be installed and the things they needed to fix from the last water heater install]. And, while a permit is not required for a replacement water heater, they were more than happy to pull a permit upon my request and arrange for an inspection [I wanted to be assured that the install was within code due to all of my past problems] - no complaints - even though this was more of a hassle for them. There were other firms that had fear in their eyes when I even mentioned pulling a permit, so their willingness to accommodate me was really appreciated [their install passed inspections with flying colors!]. I also learned from the inspections department that they have great respect for Tony Capra Pluming and Heating and have seen very good work from them for years. So, that was merely confirmation of my experience with them. I am so glad that I finally found a great heating and plumbing contractor!! I have had terrible experiences with Coffman and Finish Line, so this was a god send. I highly recommend them to anyone interested in great quality work, good service, and a fair, competitive price. They are also really nice, down-to-earth people that are a pleasure to do business with.

The night before I left for a month-long vacation, I discovered a leak in the water main coming into my house. I was able to get the water shut off at the curb, but could not figure out how I might address the problem from afar. After checking the Better Business Bureau website and finding Tony Capra Plumbing with an A+ rating, I gave the company a call. Carlo Capra answered the phone, knew exactly what needed to be done, and described a far less invasive repair technique than I had seen many of my neighbors experience. (The houses on my street are all over 100-years-old and one by one, the water mains have failed.) Carlo emailed an estimate to me, which was more reasonable than I had anticipated. Before I returned home, Carlo not only replaced the water main, but replaced some additional galvanized pipe, checked to make certain all the water sources in my house were working properly, and replaced a toilet mechanism that had stopped working after the repair. I was not billed extra for any of this. Carlo?s initial bid was the same as the final bill. I highly recommend this company.

After 5+hours of this guy "milking" me I was told my sewer line was broken and it would cost upwards of $10,000 to fix. Ultimately I had another company come out who was able to completely fix my issue in under 2 hours and whom I paid $450.00. The sewer line was not broken just had roots in it. I phoned Tony Capra to let them know how disatisifed I was with the services I over paid for and was basically told too bad by the "owner" who then had the audacity to say "call us in the future if you need anything". This company is over priced and under powered and provided me less than stellar service. Do yourself and your pocket book a favor and go elsewhere...

Both people came on the same day within the time frame specified. They offered solid information and friendly conversation. We have used Tony Capra Plumbing before and have always found them excellent.

CAPRA PLUMBING WAS VERY PROFESSIONAL. THE PLUMBER SHOWED UP ON TIME AND WORKED IN AN EFFICIENT MANNER. HE PROVIDED HIS HONEST OPINION OF THE SEWER LINE CONDITION.