The Kentwood Company at Cherry Creek

We had a very negative experience throughout most of the sale and contract process. Throughout the process, we became very concerned with: - lack of leadership and professionalism in managing the contract and closing details and communications - lack of negotiation efforts and results, particularly with taking a put-all-the-cards-on-the-table in round 1, rather than truly negotiating with the Buyer and others involved in the sale/closing - ?lack of attention to remembering and getting details correct in important areas such as contracts, accurately representing facts and missing deadlines - lack of realistic expertise in understanding basics of inspection resolution items and how much they cost - operating with a ?sky-is-falling-make-the-Buyer-happy-at-all-costs? approach - failing to properly?represent us as the foremost priority as Kentwood clients. We feel like the Buyer has run the show throughout the contract period - holding us ?hostage? at times, and at other times making Robyn and therefore us operate out of fear of losing this sale in the hottest market in the country And now that we've closed, we've raised these issues to the attention of the Managing Broker and are receiving very little response.

.

We had a successful experience and I would recommend Gretchen Faber to anyone buying or selling a home in the Denver metro area. Thanks to a very narrow set of neighborhood/school/price/house restrictions (we?re picky) and historically low inventory, our house search took much longer than is typical. Throughout our search Gretchen was always available, helpful, accommodating and friendly?never letting us feel we were wasting her time. She quickly figured out what our requirements and preferences were (sometimes even before we?d figured them out) and did not try to show us homes or areas which did not meet our needs. Perhaps most important and impressively, Gretchen never tried to get us to stretch our budget or rush our decision. I?m not sure if this is typical of Kentwood Company or due to Gretchen?s role as a Managing Broker, but Gretchen was always able to get an assistant or another Broker to help us if we needed to see a house quickly and she had a prior commitment. While Gretchen was nearly always available personally, this capability was very helpful when needed. The Kentwood Company team was very helpful throughout our home search. Prior to our involvement with Gretchen our experiences with real estate professionals had not been favorable. My wife and I selected Gretchen based on her qualifications (not a lot of Brokers have an MBA) and the level of market knowledge in evidence in her blog posts and other materials. Gretchen?s knowledge of local building issues, contractors, and neighborhoods proved tremendously valuable during the course of our search. Even better, Gretchen wasn?t afraid to say ?I don?t know? when faced with some of my more off-the-wall questions and was always quick to get back with an answer if we needed it. Highly recommended.