Swan Plumbing Heating & Air Conditioning of Denver

great service, clean and helpful

Excellent service!!!

Need to come back tomorrow

Very well.

Real well.

Fantastic. John was great!!! The

See above!

Great! He taught me some things.

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I pay them $14-something a month and that includes yearly maintenance of the furnace and the water heater. It's for $14.50 or "$14-something like that". They're thorough, courteous, clean cut, they take their shoes off when they come into the house. They explain what they are doing, explain what kind of furnace filter we need to use every month, the maintenance that we need to do, the size of the furnace filter, how you get into the furnace, and just good, all around service. The only improvement that they can do is make it free, but they wouldn't be in business long if they did that! I looked at some other places that do the yearly maintenance on the furnace and it's comparable.

They're awesome because our water heater was leaking and I called to get an estimate the day before and they came out. They said it could go any day because it's so old. I wanted to hold out for a couple more years, but I knew it was about time. The very next day, my husband and I were sitting in the kitchen heard a sound. The water came pouring out. I called them right away. The guy that came out the day before (he was a very nice young guy) and I said, "yep, it went" and he was out maybe within a couple hours with a brand new water heater. He did a very good job. I was very impressed. The cost was more than I thought it would be. They came out when I called him. When we were bailing the water out, they told us what to do and they got a new water heater out very quickly. Then the service was good, he explained what he was doing, he explained everything, he was clean, courteous, knew what he was doing, and he took his shoes off when he came into the house. Overall it was a good experience.

They were great. They were nice and laid out my options, no pressure.

We absolutely love them. They do a good job.

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I was quoted $1,165 to $5,554 for a major overhaul clean inspection. I just didn't believe this could be accurate. I checked with neighbors and had another company come and check the blower motor which is okay - check the wheel - which is okay - Scope - and they stayed and cleaned the outside condenser. $129. There is some wearing on things, however, I do not need to purchase $5,554 worth of service. That is 1/2 the cost of a brand new unit. I feel I was taken advantage of and that never feels good.

I saw a value add deal for an $80 furnace/AC tune up. John arrived on time and was professional. Instead of a tune up John inspected the furnace and stated the unit is at the verge of running too hot due to lack of air flow. He said my furnace was installed incorrectly and recommended raising the furnace up so the intake would come from the bottom at a cost of $1195. He also recommended a deep clean of the furnace $285 and Evap Coils $565. He enticed me with a monthly service contract $15/mo to lower the total cost to $1636. Sticker shocked I went online to find the installation instructions to confirm the furnace was installed incorrectly. The instructions stated that the side return air intake was acceptable. I sent an email to Swan questioning this and Andy Swan responded that per the notes in the installation instruction if the unit has more than 1800cfm air flow requirements then the intake hole needs to be on the bottom. I asked how to confirm that my furnace had this requirement and Andy then backtracked saying that he checked with the manufacturer and that my furnace is right at the 1800cfm and that I didn't need the air intake altered. At this point I got more suspicious and decided to get a second opinion. The new contractor quoted a much cheaper price to have the furnace and Evap coils cleaned, and stated the air intake was fine. I informed Andy Swan that a long term trusting relationship was not possible and asked to cancel my monthly contract and to just be charged for the furnace tune up since he didn't work on my air conditioner. I was going to leave things at this figuring I could chalk it up to a difference in opinion, but then I got this response from Andy Swan: "Mike,If you are merely searching for someone to tell you what you want to hear ( that your furnace is perfect ) then we are not the right company for you. John is one of the sharpest techs around. I guarantee you if your heat exchanger is pulled out of your furnace you will see several dark black burn marks from the furnace getting too hot. This is caused by a lack of airflow. I don't understand why you would even have your furnace looked at in the first place if you are going to argue with someone that is giving you constructive ideas on how to improve the performance of your system. I will cancel your club membership and not charge anything for John's visit yesterday.Good Luck!" John specifically said that with the camera he did not see any signs of burning on my heat exchanger. Any company that is scared of a second opinion definitely does not appear to be honest. Glad I will not be doing any more business with Swan and glad they did one right thing by not charging me for the service.

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