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Stryke Alarm

1.0(
1
)

Home Security Systems, Hardware & Home Improvement Stores, Interior Design and Decorating

About us

The best home security system, control panel, smoke, door, glass break, breeze, heat alarms. Where you can control your home from your smart phone.

Business highlights

14 years of trusted experience

Services we offer

We specialize in Touchscreens, Detectors, Panic Pendants, Sensors, Wireless Key, Transmitters and other Security and Alarm Devices.

Amenities

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Write a review
Showing 1-1 of 1 reviews
Toni H.
06/2012
1.0
home security systems
  + -1 more
They use trickery. They told us 3 months would be free. We wrote out the check knowing it would be waived, for $80. They told us to give them a blank check and write void. We never wrote an amount on that check and they charged us $80 when I never wrote an amount on it and just wrote void. They ended up cashing the check within 48 hours and we had been given 72 hours to decide to even keep this service. They also came in with a team at 9pm to install the system and they were here until 11:30pm. They didn't give us a time frame and just showed up. They confirmed at that time that the first payment would not be due until July. Please, please, please stay away from this company. They are conmen. We have tried to cancel for 2 months and they have done nothing for me. I am disabled and took total advantage of me and my household and my care giver. They lied to us.
Description of Work: They came to install door alarms, wrist bracelet for emergencies.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$80
Response from Stryke Alarm
My name is Tyler Hartman and I am the Customer Loyalty Manager for Stryke Alarm, LLC. I appreciate the opportunity to respond to the above-referenced complaint on behalf of Stryke Alarm. I have reviewed the complaint in its entirety and would respond as follows: The complainant, Member has made several allegations in his complaint. I will attempt to address each of his allegations separately in the ensuing paragraphs of this response: Voided Check: The complainant has made reference to a voided check which was provided to the company at the time that the agreement was entered into. The complainant states that our office cashed this check for the amount of eighty dollars ($80.00). This is not correct. We believe the complainant is confused. Our office never cashed or deposited the complainant’s voided check in the amount of eighty dollars ($80.00) or in any other amount. We believe the source of the misunderstanding concerning the voided check is as follows: When a customer enters into an agreement with our organization, we engage in a proactive recorded telephonic Welcome Call survey. Specifically, the telephonic recorded survey takes place between the customer and a representative from our corporate office. During this Welcome Call survey, a series of questions are asked which are designed to insure that the customer fully understands his/her rights and responsibilities under the agreement. This includes but is not limited to the customer’s monetary responsibilities. During this Welcome Call survey, the customer acknowledged his responsibility to pay certain initial fees. It was specifically explained to the customer that certain amounts would be withdrawn from his account to pay for the initial fees. The customer agreed to the withdrawal of these fees from his account. In fact, Member was quite jovial during this telephone call and made jokes with the representative on various occasions during the call. He also complimented his representative during the call. The complaint also appears to have been filed by an individual by the name of Member who has indicated that she is “severely disabled”. While we are most sympathetic to the situation of Member, she is not the individual who entered into the agreement with our company. Member is the individual who entered into the agreement with our company. He signed the contract with our company. He acknowledged himself to be the homeowner during the Welcome Call Survey. He affirmatively acknowledged that he understood his rights and obligations in the survey. We had no awareness of Member’s situation during our Welcome Call survey. This was never brought to our attention. With respect to the customer’s issuance of two (2) free months of monitoring service, we explicitly advised the customer that his two (2) free months would be applied to his second (2nd) and third (3rd) months. However, our office also explicitly explained to the complainant during the Welcome Call Survey that the monitoring fees for the first (1st) month would be charged on the day of installation. The complainant has also raised the issue that our office failed to advise him about the requirement of a permit and the requirement to register with their city. The associated fee is twenty-five dollars ($25.00). However, our office has already sent the complainant a check in the amount of twenty-five dollars ($25.00) to assist with this matter. Ultimately, we believe that we have not done anything wrong. We contend that we did not misrepresent anything to the complainant. We participated in a proactive survey in which the complainant acknowledged his rights and responsibilities in the agreement. However, to resolve this matter, we would be willing to provide the complainant with two (2) additional months of monitoring free monitoring. This would afford the complainant with four (4) total months of free monitoring from our organization. I thank you for affording our company the opportunity to respond to the complainant and for your anticipated review of this matter. Very Truly Yours, Tyler Hartman Stryke Alarm

    Contact information

    4643 S Ulster St, Denver, CO 80237

    http://strykealarm.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    Yes
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Home Security Systems,
    Hardware & Home Improvement Stores,
    Interior Design and Decorating

    FAQ

    Stryke Alarm is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    Stryke Alarm accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Stryke Alarm does not offer free project estimates.
    Yes, Stryke Alarm offers eco-friendly accreditations.
    No, Stryke Alarm does not offer a senior discount.
    No, Stryke Alarm does not offer emergency services.
    No, Stryke Alarm does not offer warranties.
    Stryke Alarm offers the following services: We specialize in Touchscreens, Detectors, Panic Pendants, Sensors, Wireless Key, Transmitters and other Security and Alarm Devices.

    Contact information

    4643 S Ulster St, Denver, CO 80237

    http://strykealarm.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed