Rutledge Sprinkler & Landscaping Inc

Rutledge was contracted in August 2011 to install a prefabricated metal fence in my backyard. Earlier this month I noticed a section of the fence was falling over. Upon closer inspection I found that the three screws that were required to connect the fence section to the post were not installed. I contacted the company on April 3, 2014 to come fix the issue. As of April 19, 2014 they have not fixed the issue and are no longer returning my calls.The lack of quality workmanship and the refusal to make the proper fix has made the experience awful. I would do it myself, but as a single mom I have neither the experience, tools or know how to do this fix. At this point I will have to call someone else to do the work I paid Rutledge Sprinkler and Landscaping to do.

The service was prompt, reasonably priced and accomplished as promised

It went great, no story to tell.

Good!

I was very pleased with the work they did. They were on time and they explained to me what they were doing while they were doing it, so I could keep up and be sure of what was going on. They made sure I didn't pay any money upfront, I paid it all when it was done. The people were nice to work with and were clean and prompt.

They had the cheapest price and they were willing to work with me on the price. They are the most experienced company in the neighborhood.

The installation occurred without problems on 10/13/06 by Frank's crew. Frank checked the system to make sure all zones were correctly functioning and then blew the system out since I had not installed my sod yet. On 10/5 and 10/6/07 I installed my sod and on 10/6/07 I started up the sprinkler system. As per the warranty rules, I had to use Rutledge Sprinkler for winterization. So, on 10/25/07 Frank came out to blow out my system and at that time I had a leak near the "regulator" (I don't know the specific name of the part) and Frank said it would need to be replaced the next spring (2008). On 5/18/08 I called Frank's business # and got a VM telling me to call his "sister company," for start-up and repairs. So on 5/18/08 I called and spoke with a woman stating that I had a system by Frank and needed "start-up and repair." She scheduled me with "the first available appt" which was 5/29/08 between 1230-230PM. I was late getting out of a meeting and arrived home at 1248PM. The woman from the other company had called me as I was driving home and I told her I was on my way. I immediately put down my stuff on the porch and went to show her what I needed done and she said she couldn't do the repair, she didn't know that's what I needed done and would have to send out her husband and the next available appt was 6/10/08 between 11AM-1PM. I asked why I had to wait so long since it was her fault she couldn't fix it and she said they were very busy. She said it was my fault for not telling her when I made the appt what I needed done. I did tell her I needed "repair," she never asked what kind of repair and of course if I would have known the name of the part that needed fixing I would have told her. I then called Frank's business # back, got his VM and left a message describing what had happened and how unhappy I was with the service. Frank called back and left a message stating that he was being put in the middle of something he had nothing to do with and my system wasn't under warranty so there would be a charge if he came out. I then received a message from the woman at the other company on 6/2 stating that she had spoken with Frank and the system wasn't under warranty so there would be a charge if her husband came out and that someone else wanted my appt time on 6/10 and that I needed to call her back if I wanted to keep my appt time. I was so disgusted with them all that I called the other business # back on 6/2/08 at 730PM and canceled my appt. I had been watering my yard by hand, so as not to lose my grass and so I called a plumbing company to come fix the problem. The plumber arrived on 6/4/08, fixed the problem and charged me $125.35.

Excellent service.

We used them a year before that for redoing our sprinkler system. We were very pleased. He was prompt friendly and very knowledgeable.