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Rocky Mountain Mac Repair

4.3(
2
)

Computer Repair, Electronic Gadget Repair, Phone Repair,

... +1 more

About us

We want to be your experts for everything iPad, iPhone, iPod, Mac Repair. We only use the best parts on the market. We have the best technicians in the industry who complete every repair with a sense of artistry and efficiency. We offer great prices without using knock-off parts. We also guarantee everything we fix for 90-days. Life is important, let us fix your device so you can get back to it. We’re available Monday to Friday from 9am to 5pm in the Westminster and DTC offices. We have several locations to make sure that we’re able to help no matter where you are. Please take a look at the options on our website and let us know what works best for you. We’re always up for a phone call. Our founder, Josh Carr, is an Apple Certified Macintosh Technician and is considered an Apple guru. He was a resident writer for AOL and has consulted local news stations on newly released Apple products.

Business highlights

16 years of trusted experience
Emergency Services Offered

Services we offer

If it has an Apple logo on it... we fix it. Laptops, Desktops, iPads, iPhones, iPods. We offer a full suite of upgrades and repairs.

Services we don't offer

We work with PCs on a very limited basis, we primarily do Macs, iPods, iPhones and iPads.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

4.32 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
4.3
value
5.0
professionalism
4.3
responsiveness
4.3
punctuality
5.0
Write a review
Showing 1-2 of 2 reviews
RON S.
10/2010
1.0
computer repair
  + -1 more
Will never use again.
Description of Work: Problems with my Mac which was repaired to my satisfaction. Now its October and my Mac will not load all my photos due to lack of hard drive space. It also seems to be running slower. I contact Josh who is a nice enough fellow. He indicates that he can install a new hard drive. He also says that he will need payment in advance. I find this odd since I have already established a business history with him. Also I called his number and left a message which took him two days to return my call. Not very responsive. I thought about my situation and decided to buy a new computer. I called Josh who I thought would be my Mac guy from now on to ask some advise. Talk about customer service. I have not heard anything from Mr Josh. I guess if I am not going to be paying him anything (in advance) he does not want to waste his time. This is not good customer service. I would have used him for all my Mac problems in the future but not now. I feel Mr Josh is not interested in establishing good customer relations. HE IS ONLY INTERESTED IN YOUR MONEY. I would never use this man again and I recommend that nobody else does .
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
$250
Response from Rocky Mountain Mac Repair
After exchange several emails with this customer, we determined he was unwilling to reason and would not allow us to help him. We never received a second call from him. We were in no position to offer a callback. We cherish our customers and cannot believe his resounding negative feedback... and the fact that he won't even allow us to discuss this in an adult manner. We kept receiving "all caps" responses that were very off-putting. We're more than willing to help reasonable people, but obviously... this gentleman is not a reasonable person.
Jacolyn P.
02/2010
5.0
computer repair
  + -1 more
Josh is very professional, honest and knowledgeable. He provided an upfront estimate of the problem and approximate cost of any materials that might have been required. He ran diagnostics to fix the problem. He did not just swap out parts to make some money like other repair shops might have done. I highly recommend Josh for any mac repair.
Description of Work: My mac was shutting itself down voluntarily on a daily, but intermittent basis. I did some research and attempted troubleshooting, but realized I needed expert service. Josh ran diagnostics and attempted to recreate the problem. He couldn't recreate the problem, but did enough work that my mac is now working great.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65

    Contact information

    3932 S Wisteria Ct, Denver, CO 80237

    rmmr.us

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 2:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Computer Repair,
    Electronic Gadget Repair,
    Phone Repair,
    Computer Training

    FAQ

    Rocky Mountain Mac Repair is currently rated 4.3 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 10:00 AM - 2:00 PM

    Rocky Mountain Mac Repair accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    Yes, Rocky Mountain Mac Repair offers free project estimates.
    Yes, Rocky Mountain Mac Repair offers eco-friendly accreditations.
    No, Rocky Mountain Mac Repair does not offer a senior discount.
    Yes, Rocky Mountain Mac Repair offers emergency services.
    Yes, Rocky Mountain Mac Repair offers warranties.
    Rocky Mountain Mac Repair offers the following services: If it has an Apple logo on it... we fix it. Laptops, Desktops, iPads, iPhones, iPods. We offer a full suite of upgrades and repairs.
    We work with PCs on a very limited basis, we primarily do Macs, iPods, iPhones and iPads.

    Contact information

    3932 S Wisteria Ct, Denver, CO 80237

    rmmr.us

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 2:00 PM