Rocky Mountain Glass

It was a "f" experience

Very prompt and responsive. Performed high-quality work. Would definitely recommend this company.

I picked up the mirror from the company and went home and installed it right away in the same place that the old mirror was that i installed in 1978 50 x 56. The next morning i had found two small circles at the bottom of the mirror so i called preferred glass and a man was sent out to look at the glass. the man told me that by laying it on stone the mirror had chipped and it was my problem because the company did not installed it. The man from Preferred Glass DID NOT give me a alternative of HOW TO FIX IT not even for me to pay more money to fix it !! I was wateing for him to tell me we can cut that small peace out for a small charge 1/4 of an inch or we can do X Y and Z but he stud there and just looked at me

Excellent. Work completed promptly and professionally.

It started out well. I called Preferred Glass (based on Angie's List reviews) because our shower door was leaking. We scheduled an appointment for the following Monday for them to take a look, to see if this was something they could fix. They arrived within their 4-hour window, and told us the door wasn't fixable. They recommended a door for our shower, and told us to call them with the features we'd like (type of glass, door handle, metal finish, etc.) and they'd give us an estimate and schedule installation. For over a week, we called practically every day to discuss the door we wanted to buy and to schedule installation. No return calls, no estimate, no installation date. So i guess i have to move on, after wasting 3 weeks trying to work with Preferred Glass. I guess all those A reports are from the lucky few who actually get return calls from Preferred Glass ...

He did a great job with the interior, but he could have done better with the exterior. He was very responsive and very polite. His price was comparable and reasonable.

They were very professional and fast and knowlegeable, went very well. Its a treat to deal with responsible people when you need important things done. They really knew what they were doing. I felt bad cause I couldn't give them a tip. The bill broke me. but window not broken anymore. :):)

My only advice is to be persistent about exactly what the quote is and what the alternatives are.

job performed on time and at estimated price

I was under a very tight time frame to get the shower glass installed and the mirror cut and installed. They responded quicker than they initially quoted, did great work and overall I was extremely satisfied. They had one scheduling error for one of their visits, but it was easily fixed. Price was lower than intially quoted as well.

They did the work on time and to my expectations. Unfortunately, I gave them the wrong measurements for the glass shelf. When I called to ask how much a new piece would be, they said they would do give it to me at no extra charge.

I called them around 11:00 this morning and they came right out, within a half an hour, put new rollers and some other thing, and it only took 20 minutes or so. They were very professional and pleasant, and I am very pleased with the service.

I found preferred glass on Angies list and gave them a call. Based on my description of the window, they gave me a price on the phone that was very competitive. Within a day of me deciding to go with them, they had an installer in the house confirming the measurements. It took about a week to get the window glass in and they called to set up an install time. Install went great and I was asked to keep the window shut for 24 hours to allow the glass and seals to settle. A couple of days later, I realized that I couldn't lock the window shut. I called Preferred Glass and they had the same installer out there the same day. Once he figured out what was wrong, he took total responsibility and was able to make it work just fine. It was nice to see someone take responsibility for their mistake and apologize for taking up my time to get it addressed. Not something you see very often these days...

Trevon at Preferred provided exceptional service and very clear communication (along with Rob and others I spoke with). His quote was extremely competitive and the detailed hardware specified in the quote was top notch quality. He provided information to answer my many questions and performed modifications to the design and quote rapidly and accurately. Also the lead time for this complex job was amazing at only 5 days. In the end I had to essentially flip a coin between two equally qualified service providers, and Preferred was unfortunately not the winner of this one. However I will certainly be contacting them for my next job and recommending them to friends based on my experience!

They were very friendly and their pricing was very reasonable. The quality of their work was good and I was satisfied with their service.

We were looking to replace the whole door, but we didn't have the financial assets at the time. It hasn't been a problem yet. It is easier to clean and we were satisfied with it. They did the work quickly and were very polite. They came a little earlier than they were scheduled for. We asked a few questions and they were able to answer all our questions. We are looking to them to replace a few upstairs windows too.

They were right and I really appreciated the referral! I would call them again if I needed other kinds of glass.

They offered a bid over the phone and then came to my home and confirmed the cost. The window was installed on the date promised and at the quoted cost. My only complaint was that they did a marginal job of cleaning up after the job was finished.

I visited their shop on Monday and by Thursday they were out to my home to replace the glass in the bathroom and bring the other glass. The tech called me twice to let me know what was going on because I was not there.

The service was excellent. I requested an AM appointment because of work. I called at 8 am to confirm a time and was told that the service truck should be there in the hour. Preferred Glass arrived at 8:45! It is the first time a repair service has ever been there on time or when they said they would. The gentleman that repaired our glass was extremely professional and polite! We also received a AAA discount. I would highly recommend their service. Even the guy answering the phone when I called for a quote was polite and honest. They quoted $150.00 but it turned out to be $112. I would HIGHLY recommended them, they also repair auto glass.

Phone call was answered promptly and I was connected with the scheduler immediately. They asked when I wanted the work done, and when I said, ''As soon as possible,'' they said they could have someone here in an hour. I gave them the measurements of the windows, and they quoted a price of $473.53, plus tax. Serviceperson arrived in a little under an hour. He was polite, friendly, neat, quiet, and efficient. He got everything done within an hour and a half. He cleaned up each work area THOROUGHLY before moving to the next. He was also very tolerant of a pesky puppy that I had trouble keeping away from the work area. Upon completion, the total bill was exactly the amount quoted by phone. I am not rating the price, as I did not comparison shop and have no idea whether this price is competitive or not. My experience, however, was extremely positive, and I would highly recommend this vendor to anyone.

THIS COMPANY WORKED WITH ME AND MY SCHEDULE TO GET THE JOB DONE. THEY WERE FRIENDLY, PUNCTUAL AND PROFESSIONAL. I WOULD HIGHLY RECOMMEND THEM TO MY FRIENDS.