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Pristine Carpet Cleaning

Carpet Cleaning, Upholstery Cleaning, Hardwood Flooring Sales and Installation,

About us

Veteran & family owned and operated. Offering second generation cleaning experience of over 25 years. All work is guaranteed 100% to your satisfaction or you do not pay for the service. Accept cash, credit or debit methods of payment.

Business highlights

14 years of trusted experience

Services we offer

Specializing in pet odor and stain removal, wine stains, upholstery, carpet and Persian rug cleaning.

Services we don't offer

We do not clean leather, tile and grout, or air ducts.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.220 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
5%
3
5%
2
5%
1
15%


Rating CategoryRating out of 5
quality
4.7
value
4.1
professionalism
4.2
responsiveness
4.5
punctuality
4.6
Showing 1-20 of 20 reviews

Gary W.
05/2020
1.0
carpet cleaners
  + -1 more
The guys who do the work were great and did a great job - However the owner is a royal class jerk (as you will read in other reviews of customers who had the unfortunate experience of having to deal with this class act) He refused to fulfill our contract for the $60 touch-up included with the package I bought and wanted to charge me an additional $180 to disinfect my carpet due to Covid19. I feel these costs should be incurred by the company as we had an existing agreement in place prior to Covid and this is a company policy, not CDC, State or City guidelines required to be followed. He refused to fullfill our contract and then yelled at me to sue him and that his lawyers cost $500 an hr and that I was blacklisted, LOL. As good of a job the technicians did, I have warn you (as others have) that the owner is not great at dealing with people and will back out of agreements and contracts knowing that it is not worth anyone's time to fight over $100 in court. Save yourself the headache and go somewhere else, there are plenty of other companies out there that do good work and don't have tricky package deals that they never intend to fulfill the agreements to
Description of Work: Touch-Up as part of cleaning package

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$400

Mary J.
05/2020
2.0
carpet cleaners
  + -1 more
Never showed up. Had a window of 10-12. I had to call for status at 12 and after hearing the excuses, with no definite time of arrival I had to cancel. I understand that things happen but you can’t expect people to wait all day with no update. Had i of been afforded a courtesy call indicating they would not be here I might have understood, but to leave a customer hanging is poor customer service. Because of this I would not recommend this company.
Description of Work: Carpet ckeaned

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Jon S.
04/2019
1.0
upholstery cleaning
  + -1 more
I want to be fair with my review. I did have an unpleasant experience with Pristine Carpet Cleaning, but the cleaning and follow-up appointments were not the issue. Justin and Vickie were on time, polite and did a good job. My issue and what I want to warn people about is the bait and switch estimate we were given and what the owner is like when dealing with a customer issue. Hopefully, this will save someone the headache of being scammed out of $118 and screamed at by the owner Eddie. **Disclaimer—I understand that Pristine states in emails and online that the estimate can change when the technician arrives. However, there is also a fee listed online for canceling services if for instance the technician almost doubles your estimate** Here is what happened to me: I sent in a photo of a couch EXACTLY like mine so I could get a more accurate estimate to price compare with other companies. They quoted me $167. When the technician arrived, I was not home. They told my roommate I gave the wrong description and our sectional actually costs $285. Not knowing Pristine made an error (customer service even admitted it was their fault) on the estimate and not wanting to be charged a fee for canceling on site she went ahead with the cleaning. Increasing the price 170% from $167 to $285 is excessive, and when you consider customers are charged a fee if they cancel, Pristine’s tactics look predatory. I found other reviews that also had issues with bait and switch tactics. Just beware that the price they quote is probably a lowball price to get their foot in the door and they will switch it on you when you are already committed. Lastly, when addressing my issue with the owner, he was obnoxious. Eddie screamed and yelled at me. He refused to hear me out and threatened legal action if I tell anyone what he said. I think this is the biggest red flag of all, when a company tries to quiet anyone with an issue rather than addressing it. JUST BE CAREFUL IF YOU DECIDE TO DO BUSINESS WITH THEM. Feel free to message me and I can show you the emails and phone records for proof. Like I said, I am just posting to give a real account of my experience.
Description of Work: Couch Cleaning- BAIT AND SWITCH

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
5.0

$285

Response from Pristine Carpet Cleaning
[Member Name Removed] contacted us about cleaning a sofa. We priced it for a standard-sized sofa which is 6-8 feet in length and sent him a written estimate that showed the size specifications. We did mention that the price could change depending on the scope of the work. When we arrived it was a sofa sectional not a 6-8' foot sofa. We adjusted the price to fit the scope of the work, and his girlfriend approved the work. She also added including adding protective coating and sanitizing. She signed off on the additional pricing before we got started. She then paid for it upon completion.

Steph W.
02/2019
1.0
carpet cleaners
  + -1 more
I just got ripped off by Pristine Carpet Cleaning purchase their Groupon and scheduled the appointment. They came today and since I did not want to upgrade on their chemicals, they didn’t clean my carpets! Refused service. And would not refund my money even though they redeemed the voucher. SCAM SCAM SCAM.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Pristine Carpet Cleaning
We refused services and refunded the customer the same day.

AARON K.
01/2019
5.0
carpet cleaners
  + -1 more
Great. Vicki has done a number of cleanings and she is great.
Description of Work: Basic cleaning

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Deanna K.
12/2018
5.0
carpet cleaners
  + -1 more
Went well carpet was cleaned and stain removed. RJ was very good at educating me on carpet cleaning and care.
Description of Work: Pet stain on bedroom carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$62

Don D.
11/2018
5.0
carpet cleaners
  + -1 more
GREAT! Very professional.
Description of Work: Clean Carpets in 3 rooms and hallway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Valerie M.
02/2018
5.0
carpet cleaners
  + -1 more
They do an excellent job and they go above and beyond. I would highly recommend them.
Description of Work: I have been using them for four years for carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

eric P.
12/2017
5.0
carpet cleaners
  + -1 more
very good work
Description of Work: carpet cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Mary P C.
10/2017
5.0
carpet cleaners
  + -1 more
The owner came for this cleaning and he had a protege with him. He gave me lots of good information about cleaning my carpets when there is a spill.
Description of Work: Pristine cleaned 3 rooms and 2 sets of stairs for me. After cleaning, a carpet protectant was applied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$370

Michael G.
09/2017
5.0
carpet cleaners
  + -1 more
Good job and fast
Description of Work: Clean basement carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Pat M.
03/2017
3.0
carpet cleaners
  + -1 more
Work was fine, very professionally but we wouldn't hire them again. $700+ is quite a bit for cleaning. They moved and returned furniture and were very nice, but when we got the two bills on our Visa we were surprised.
Description of Work: Carpet cleaning - paid Angie's list $305.00 then the man representing the company when they arrived kind of did a quick sale on additives and cleaning two chairs. We paid another $466.90 not realizing that the $305 was in addition. Think he kind of conned senior citizens.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$771.9

AARON K.
02/2017
4.0
carpet cleaners
  + -1 more
It went well. It was two weeks ago maybe, I really don’t remember. They came somewhere around January 10th or 12th. That price covered everything. They did a good job, but they didn’t shock me as being excellent, that’s why it’s not an “A”. You could just give them an “A”, that’s fine. They did a good job.
Description of Work: It was a big deal for $130 for 4 rooms of carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Sally J.
01/2017
5.0
carpet cleaners
  + -1 more
They were great! They were able to clean up some difficult spots that I honestly didn't think they would be able to remove! I would recommend them!
Description of Work: They cleaned my carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elizabeth F.
12/2016
5.0
carpet cleaners
  + -1 more
These guys are amazing. Not only did they get all of the pet urine out (including injecting the spots to get the smell out of the pad) but the carpets were clean without chemical smell and weren't soaked like steam cleaning. They gave me a guarantee and came back out when my dogs pottied again and cleaned it for free. They're scheduling is easy, they are on-time and super professional. Not to mention just being really nice people. I'm a customer for life!
Description of Work: Getting pet urine out of carpet and carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ashlie H.
12/2016
5.0
carpet cleaners
  + -1 more
Beautifully! The carpets were cleaned to perfection by a friendly staff of employees.
Description of Work: I needed two rooms, hallway and stairs carpet cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

jana S.
11/2016
5.0
carpet cleaners
  + -1 more
Excellent! My carpets are very old and my pets got sick on them. Pristine cleaned them to where there are no stains at all! Plus they have a 30 day return policy -- if your carpets get dirty again within 30 days of your initial cleaning, they will come back for FREE to clean them again!
Description of Work: Carpets cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

jana S.
11/2016
5.0
carpet cleaners
  + -1 more
It went great! My carpet is very old and my pets had gotten sick in several areas. Pristine was able to get all the stains out! Plus they have a 30 day policy where they will come back to clean your carpets again for free in the next 30 days after your initial service!
Description of Work: Carpet cleaning services

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Sam M.
11/2016
5.0
carpet cleaners
  + -1 more
I have been using Pristine Carpet Cleaning to clean the carpets of my home and investment properties for the past few years. They have always been exceptionally friendly, professional, and easy to work with in addition to always doing an exceptional job on the carpets. I am and will continue to be a loyal customer.
Description of Work: Carpet cleaning and pet mitigation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Pristine Carpet Cleaning
Hi [Member Name Removed]! Thanks for the review. It is always a pleasure serving you. Joni

angela Z.
10/2016
5.0
carpet cleaners, hardwood floor
  + 0 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

    Contact information

    12161 Bannock St #A, Denver, CO 80234

    http://www.pristinecarpetcleaning-co.com

    Service hours

    Monday:
    9:00 AM - 5:00 AM
    Tuesday:
    9:00 AM - 5:00 AM
    Wednesday:
    9:00 AM - 5:00 AM
    Thursday:
    9:00 AM - 5:00 AM
    Friday:
    9:00 AM - 5:00 AM
    Saturday:
    9:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Upholstery Cleaning,
    Hardwood Flooring Sales and Installation,
    Oriental Rug Cleaning

    FAQ

    Pristine Carpet Cleaning is currently rated 4.2 overall out of 5.

    Monday: 9:00 AM - 5:00 AM

    Tuesday: 9:00 AM - 5:00 AM

    Wednesday: 9:00 AM - 5:00 AM

    Thursday: 9:00 AM - 5:00 AM

    Friday: 9:00 AM - 5:00 AM

    Saturday: 9:00 AM - 12:00 PM

    Pristine Carpet Cleaning accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    Yes, Pristine Carpet Cleaning offers free project estimates.
    Yes, Pristine Carpet Cleaning offers eco-friendly accreditations.
    No, Pristine Carpet Cleaning does not offer a senior discount.
    No, Pristine Carpet Cleaning does not offer emergency services.
    No, Pristine Carpet Cleaning does not offer warranties.
    Pristine Carpet Cleaning offers the following services: Specializing in pet odor and stain removal, wine stains, upholstery, carpet and Persian rug cleaning.
    We do not clean leather, tile and grout, or air ducts.

    Contact information

    12161 Bannock St #A, Denver, CO 80234

    http://www.pristinecarpetcleaning-co.com

    Service hours

    Monday:
    9:00 AM - 5:00 AM
    Tuesday:
    9:00 AM - 5:00 AM
    Wednesday:
    9:00 AM - 5:00 AM
    Thursday:
    9:00 AM - 5:00 AM
    Friday:
    9:00 AM - 5:00 AM
    Saturday:
    9:00 AM - 12:00 PM