Pc Guy

My mistake, would like a refund...

Mark was terrific. He spent a great deal of time in advance of his visit to investigate and suggest possible solutions to the problems occurring. Once on site he was the soul of patience in dealing with Microsoft tech support -- for hours. Highly recommend.

He didn't improve the computer. He appeared to be okay with not accomplishing anything in the 2 hours he worked on the computer.

It went very well--although it wasn't quick, he was able to get the printer to work and it's running much better.

During the morning of the 21st I noticed that my computer had crashed and that I could not get it to come back up! After some preliminary trouble shooting I determined that the problem was probably the power supply. So after consulting Angie's List I found the PC Guy (Mark) and gave him a call. After talking to Mark and telling him I needed the my PC back in working order as soon as possible, he told me he would try and locate a power supply and be in about an hour. Mark actually showed up in about 30 minutes with a new power supply in hand. Mark proceeded to get the dead power supply out of the PC and replace it with the new. This was not an easy task as my PC was an older PC ( 2005 ) and of course an exact replacement could not obtained. The first obstacle was just getting the old power supply out which required an almost complete dismantling of the PC to free all of the power supply cables. Next was installing the power supply in the space the old supply came out as the screw hole weren't an exact match. Lastly the routing of the cables which were shorter than the original required different routing. PC now up and running. I was completely pleased with Mark's professionalism, promptness, and wiliness to respond on such short notice especially in view that this all happened on the day before Thanksgiving and the price of $120 I thought was more than reasonable. I would not hesitate to use or recommend Mark again! Thanks Mark!

He repaired everything in three hours. It was a good deal.

The service was good. Everything went well and he was able to resolve the issue.

I am not sure if the hour was realistic for my expectations. The experience was just okay.

The service was fine. I was mildly surprised that he brought his daughter to the job. However, the quality of the work was fine and I was pleased the service.

I wanted him to do some other stuff that was not exactly his forte. However, the experience was fine.

took a bit longer than expected, but outccome great

After calling Mr. Goldman made appointment time for next day. Arrived early and installed router and assisted in IPAD setup. Friendly and explained everything very well. Would definitely use again and highly recommend him.

He arrived on time and spent over an hour fixing the problems I told him about.

Mark answered our call immediately and set up appointment for us to fit our schedule. The morning of the appointment he called to confirm time, He arrived right on time. He spent about an hour with us and completed all we had listed as issues. He was very pleasant, listened well, explained what he was finding, what he was doing, and what he was recommending. He was offering a discount coupon on his website which he provided us for this job. It was a great value. He is going to be our PC Guy from now on!

Mark arrived on time and did everything I needed. I liked him a lot. He even called back to make sure all was doing well.

I had recently updated my operating system to Windows 7- and since my computer is a few years old, I thought it might be a good idea to have someone check it out just to make sure that everything was working correctly. I found PC Guy on Angie's List, and purchased a coupon for 1 hour of diagnostic service & repair for $54.00. Mark definitely knows how to give good customer service. I purchased the coupon Monday afternoon, and he called me Tuesday morning to set up the appointment! Mark showed up right on time and immediately went to work on my computer. He cleaned up a lot of files that I wasn't using and then optimized the whole system so my computer will run even faster. Before he left, he was kind enough to leave 2 of his business cards - 1 for me, and 1 to give away. It always surprises me that more businesses don't do this. I wouldn't hesitate to give someone that extra card.

I called him and left a message for him to fix my computer. He called me back in 5 minutes and was out to fix my computer the next day which was a Saturday. He told me that he would arrive at 9am and sure enough he was here just a few minutes after. I never had someone that responsive or that helpful come out and fix my computer before. We had a thunder and lightening storm the night before causing all the lights to go out. Three hours later when I went to restart the computer nothing happened. I had the computer plugged into a power strip that was affected by the storm and he plugged the computer straight into the wall to get it working again. I did think that it was the monitor that had gone out, so I went out and bought a new monitor, but I mentioned that I got his name from Angie's List and got a $20 discount which was very helpful.

I called Mark at 9:00 in the morning and told him I was having computer problems and needed help. He said he would call back shortly after he had finished the job he was on. He called back in about 15 minutes. I explaind the problem and he said he could come to my house in about a half hour and diagnose the problem. He arrived on time and spent an hour diagnosing and repairing my computer. It was a matter of cleaning old and unused programs and updating systems. The computer runs much better and the Internet Explorer problem is gone. The charge was a reasonable $60. I will call Mark if I have any more problems.

I called Mark and left a message on his cellphone. He returned the call later in the day and tried to walk me through a process that would help me reset my password. I didn't feel confident in my ability to do this, so he was kind enough to come to my home and work through the processes for me. He came first thing the next day and would have come that evening if I had wanted him to. He arrived on time, was neat and courteous. He got my password reset and then helped me with some other issues I was having on getting my system setup the way I wanted it. He was very proficient at his work and was able to give my computer a once over to check for anything that shouldn't be there. I was very happy with the service I received and would highly recommend the PC Guy to anyone who has computer problems.

I work as a graphic artist for a printing company; when I came to work, I discovered my PC Server was down. Even though we tried many different things, the PC would not work. This put us in a real jam as we have deadlines we have to meet for our customers, and I was unable to do any work. We called a service that we had used in the past, but they were no longer in business; we called several other contacts, but were unable to locate someone to help us. I decided to look on Angie's List and found Mark's name. I called and told him the situation; he walked me through a short diagnostic over the phone. He told me he was almost certain that he knew what the problem was and agreed to work us in his schedule. Mark told me he would call me when he was on his way to our shop, and he followed through. He arrived on time with the part and was able to have our Server up and running quickly. We really appreciated him accommodating us on such a short notice. We will use Mark in the future.

Called PC Guy and Mark said bring it in. Called me back the same day to confirm it was the power supply and told me he tried the local "Dell authorized service center" for the part. They were out of stock for that part, and it was a unique part that wasn't available generically, only through Dell. He ordered the part online from Dell and found it was out of stock there as well. I was able to retrieve my hard drive from him quickly to gather some needed files while we awaited the part. When it arrived (5 days later) he assembled, tested, cleaned up some temporary files and returned it to me. He installed the additional memory I requested for the cost of the chips only. The cost (with Angie's list discount) was exactly the quoted amount.

It went well. Mark was very pleasant, professional, and informative. He did an excellent job for a fair price, and my computer is running well now.

Computer diagnostics for small office. Very good, we will use in the future.

It went fine. I could not be more pleased. My perception was that they honest.

I called Mark and he suggested I bring it by for him to review. He checked all the connections, programs and linkages to find out why it wasn't connecting. He got it working, made some clean-up corrections to the computer, and I returned to my home office and plugged it in. It wasn't connecting. I called Mark and he said he would come over and check it out here. He arrived shortly and found the problem was in our wireless connection in the house. He made some simple (for him) modifications to repair it, and did not charge for the 'house call.' I appreciate his integrity and his willingness to go the extra mile (literally) to make sure the problem was solved.