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Pc Guy
Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business, Commercial Computer Network or Wiring Installation or Repair Service,
About us
Award wining.
Business highlights
Emergency services offered
33 years of experience
Services we offer
Custom builds, computer support & computer consulting., computer training, on-site repair, pc rebuilds
Amenities
Emergency Services
Yes
Reviews
4.6130 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 12% | ||
| 5% | ||
| 2% | ||
| 2% |
Showing 51-75 of 130 reviews
Chris G.
Jan 2014
initially there were a few snafus in scheduling but we finally got coordinated and he was prompt at the appointed time
Response from Pc Guy
"Thank you for the kind reference. Again, I deeply apologize for not getting to your response sooner. Mark Goldman"
Glen B.
Jan 2014
Went well. I've infomed Mark that I have several other "tasks" to be accomplished but thus far has completed the issues to get new computer working properly.
Response from Pc Guy
"Thank you for the kind review. My one goal is to make sure my clients are satisfied with the work prior to leaving. Sincerely Mark"
MARGARET D.
Dec 2013
He was good. Did what he said he would do.
Response from Pc Guy
"Thank you for the nice comments. I do try and provide A type services. Should you any questions or concerns please contact me. Happy New Year Mark Goldman"
KEVIN C.
Dec 2013
I had a terrible problem with my computer. I called Mark. He told me how to fix it over the phone and refused to charge me! I felt bad, so I tried to get him to sell me a backup drive and install it. He felt that an on-line backup service was better, and referred me to one. Again, he refused to charge me. Pretty amazing!
Annemarie K.
Dec 2013
The only problem I had was he bought an add-on which I did not order. I wound up having to buy a new computer anyway and still have the new component.
Response from Pc Guy
"As I always tell anyone I do work for "If you have any issues or problems please contact me to correct any issues". While I don't recall the add on you can transfer it to another computer or return it. I did offer my help in regards to purchasing a new PC. I am truly sorry you feel unhappy with the over all results. Mark Goldman"
George G.
Dec 2013
Mark is our go-to guy for any computer problems.
He responded by phone immediately trying to walk me through several attempts to recover. When the attempts failed he came right over to our home to diagnose the problem. The problem was not recoverable. He took the computer and repaired and installed a new and better operating system overnight and downloaded our Carbonite recovery files. Thankfully we had Carbonite.
He brought the computer back the next morning and re-installed it and spent all time we needed to make sure all worked again.
Mark is personable, patient, and responsive. We couldn't ask for a better resource.
He responded by phone immediately trying to walk me through several attempts to recover. When the attempts failed he came right over to our home to diagnose the problem. The problem was not recoverable. He took the computer and repaired and installed a new and better operating system overnight and downloaded our Carbonite recovery files. Thankfully we had Carbonite.
He brought the computer back the next morning and re-installed it and spent all time we needed to make sure all worked again.
Mark is personable, patient, and responsive. We couldn't ask for a better resource.
Response from Pc Guy
"Thank you so much for the glowing review. I hope all is working well. As always please contact me should you have any questions. Mark"
Pamala L.
Nov 2013
Mark is wonderful!!! The first time he worked on my computer, it appeared to be okay but he told me to play with it for a couple of days and let him know how it went. I discovered the problem was still there and he graciously offered to give it another try. He spent an hour and a half the second time and was very patient. He talked me through the process and he was able to figure out the problem. Now my computer works like a dream! If you need a repair, call Mark. He's awesome and knows his stuff!!!
Response from Pc Guy
"Happy Holidays and thank you for the review. Please remember to call with any questions or issues. with heartfelt thanks. Mark Goldman"
Gerald M.
Nov 2013
After my first experience with the PC Guy, I wrote a review on David that was very complimentary. This was about five months ago. On this particular visit he was as calm and helpful as I had remembered. He was prompt and got right to work, and seemed to clear up our problems. He was here from 9:00 A.M. till 10:30, gave us a bill and left. The shock came when my wife showed me the bill - $162 for 1 1/2 hours. Much as I have liked his work, this kind of charge puts him out of my league for the future. Gerald Moore
Response from Pc Guy
"My charges are below market. My trip charge is 54.00, plus 54.00 per hour after that. I cannot do half hour increments. So, I apologize for your not liking the charge. That said please consider your review. Should you still have a problem I always tell clients to contact me prior to posting a review. Sincerely Mark E. Goldman"
Judy S.
Nov 2013
took less than an hour, I felt confident in what he was doing, talked to me the whole time. He explained a few things and when we hung up my computer worked great. I would call him again. Thanks.
Susan A.
Nov 2013
The response was very fast! I received a call quickly and the system clean up was conducted the next day. The service provider was very professional and clearly knew his stuff. Problem is the new virus protector software has made everything slower and I can no longer "go back" using the back arrow. This may be an issue with my computer. However, it didn't happen until after this system clean up. I should probably call back and get additional help. I'm sure the provider would try and help.
Response from Pc Guy
"Please contact me concerning this issue. I am at 720-205-9825. Your satisfaction is what I care about the most. Mark"
Linda E.
Nov 2013
It went okay. They cleaned out a lot of files. They made my computer run faster. I have a Compact computer and they were here for about an hour and a half working on it. I liked that they knew what they were doing and they did do a good job at it.
Response from Pc Guy
"Thank you for the kind review. My only goal is to make sure my client's are happy. Please contact me should you have any other questions or concerns. Sincerely Mark Goldman"
Dawn C.
Oct 2013
Fine
Response from Pc Guy
"I appreciate the fact that I solved your PC problem and that you are happy with the work. It is important to me that my customers are satisfied. Thank you Mark E. Goldman"
OSCAR S.
Oct 2013
Due to time it was necessary to due 3 sessions, he was always available and was very efficient. I recommend him qnd would use him again
Response from Pc Guy
"Thank you [member name removed] for the awesome review. I am only happy when my clients are satisfied. I really appreciate you taking the time to write a review. Thanks again Mark E.Goldman"
Dan H.
Oct 2013
Mark was on time, proffessional and great to work with. he set about his job and completed his work in short order. Just what you would want from all in home service providers. I would highly reccomend his work and will use him again should the need arise. Dan Haney
Response from Pc Guy
"Thank you for the review. Please let me know if there are other issues. Mark"
Luellen M.
Oct 2013
He was great. Contacted me immediately, was very professional and friendly.
Response from Pc Guy
"Thank you for the kind review. Should you have any questions don't hesitate to call me. Makr"
Roz S.
Oct 2013
It took him along time to go over what I had purchased. I thought that my laptop was not worth what it would cost to fix it, so I sent him away. It was a mess; it had nothing to do with him. He was very nice and conscientious. He was late, because he could not find me. He did what he could. I choose not to have him come back. He fixed my printer and downloaded some software. I had close to 600 viruses on my computer. He came out the day that I purchased the big deal. It took him along time and nothing got done. I would not use them again.
Response from Pc Guy
"I am sorry you feel that way. My goal is not the money but focusing on the clients needs. Mark"
Marjorie H.
Oct 2013
He drove from East Denver and was here on time. He fixed my computer and everything is running smoothly. He was very professional and pleasant and did a very good job.
Response from Pc Guy
"I am so happy that I was able to assist you in your computer problem. Please don't hesitate to call me again. Thanks for the nice review. I do appreciate it. Mark E. Goldman"
Allan B.
Oct 2013
Mark didn't come to home, but took control of computer remotely, that was fine, but as I watched him he erased many files and programs etc, spent about 3 hours with long delays while he had me re-load windows and try to re-load Java twice.
When all was done, computer would not run at all, and Mark suggested I buy a new hard drive and completely re-install everything.
I then took computer to Bargain computers to have them try and fix. Bargain computer called me the next day, all fixed and charged less than Mark. . . Said that one file was wiped off that was needed and after they re-installed they were able to quickly clear the problem.
I told mark this, and he felt he had spent time, and wanted me to pay for 4 addl. hours - he left it up to me to send payment.
As he was rude, and actually caused the total failure I have decided NOT to pay any additional.
Allan
When all was done, computer would not run at all, and Mark suggested I buy a new hard drive and completely re-install everything.
I then took computer to Bargain computers to have them try and fix. Bargain computer called me the next day, all fixed and charged less than Mark. . . Said that one file was wiped off that was needed and after they re-installed they were able to quickly clear the problem.
I told mark this, and he felt he had spent time, and wanted me to pay for 4 addl. hours - he left it up to me to send payment.
As he was rude, and actually caused the total failure I have decided NOT to pay any additional.
Allan
Response from Pc Guy
"When a client refuses to pay after going to other people to correct the problem and the CLAIMS I CAUSED the PROBLEM that individual has not right to complain. You refused to pay for hours spent. Even people in other industries still have to pay even when the problem is not resolved. You are nothing but someone who wants things for free. Despite what other friends, relatives, or computer professionals might state, I did nothing wrong. You were free at anytime to take your PC issue to someone else."
Richela D.
Sep 2013
Excellent. He arrived on time and completed the tasks within the hour. Very professional and you know he really knows his stuff.
Also glad to know that he can do repairs remotely. Since I know him through this initial experience, I would definitely trust him to do work on my computer remotely. Highly recommend him. Like the discount he gives for Angie's List members.
Also glad to know that he can do repairs remotely. Since I know him through this initial experience, I would definitely trust him to do work on my computer remotely. Highly recommend him. Like the discount he gives for Angie's List members.
Gerald M.
Aug 2013
It went very well. He was quiet and polite, and did everything possible to solver out problems. He was an example of someone who knew what to do and did it.
Response from Pc Guy
"Thank you for the opportunity to have been of service. Any other questions please call me. 720-205-9825 Mark E. Goldman"
BARRY B.
Aug 2013
Called back withing 1 hour of original call. Came to my location on time, settled in to work very efficiently, and the results show his work was A-1.
Will use him again if neede.
Will use him again if neede.
Response from Pc Guy
"Thank you for the opportunity to have solved your PC issues. It was my pleasure. Should you have any questions please contact me 720-205-9825 Mark E. Goldman"
Ron R.
Aug 2013
Mike is a mature, polite, pleasant professional. He was a few minutes late to our apt but called to let me know traffic would make him 10 minutes late.
He spent 2 hours installing Windows 7 on a new CPU. He also added the many auxilliary programs that you must have to function in todays computer world. While he was waiting for software downloads, Mike worked on our laptop and cleared out some unnecessary files and installed Norton which he felt was better than the system I was using..
I had questions after the installation process and called Mike . He offered to come back over but we were able to solve the problem over the phone.
He left his card and said to call him anytime with follow up questions.
Mike worked for 2 hours but only charged me for 1 1/2 because he said that part of the time he was just waiting on downloads.
I would recommend him and would have him back if we need assistance in the future
PS My dog liked him a lot
He spent 2 hours installing Windows 7 on a new CPU. He also added the many auxilliary programs that you must have to function in todays computer world. While he was waiting for software downloads, Mike worked on our laptop and cleared out some unnecessary files and installed Norton which he felt was better than the system I was using..
I had questions after the installation process and called Mike . He offered to come back over but we were able to solve the problem over the phone.
He left his card and said to call him anytime with follow up questions.
Mike worked for 2 hours but only charged me for 1 1/2 because he said that part of the time he was just waiting on downloads.
I would recommend him and would have him back if we need assistance in the future
PS My dog liked him a lot
Response from Pc Guy
"Thank you for allowing me to help you with your computer. Should you have any questions please contact me at 720-205-9825. I liked your dog as well. Mark E. Goldman"
SHARON V.
Aug 2013
He did excellent work. He was very knowledgeable and knew exactly what he was doing. He was punctual. I was very impressed with him. He was reasonably priced. Overall I was very impressed with his work and would highly recommend him to anyone for computer work. He was here for about 4.5 hours and it was well worth it.
Response from Pc Guy
"Thank you for allowing me to help solve your computer issues. It was a pleasure to meet you. Should you have any questions please contact me at 720-205-9825"
Peggy B.
Aug 2013
He worked on my computer and was able to get it running faster. But he was unable to get my wireless router working again. He did fix the other issue on our computer though. He was very nice and personable and gave us good information. He was also easy to deal with.
Response from Pc Guy
"If there was something else you needed me to have done, I would have been more than happy to accommodate your issue. I always work on making sure my clients are happy and referrals are my least worries. Customers come first. Thanks The Local PC Guy"
Renee S.
Aug 2013
First time experience has been very positive. Pc Guy's analyses (plural) of my system was most welcome. His opinion that my system still could be maintained, e.g. was not necessarily "outdated" -- is most welcome!
Response from Pc Guy
"Thank you so much for the kind review. I appreciate it very much Mark"
Licensing
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FAQ
Pc Guy is currently rated 4.6 overall out of 5.
No, Pc Guy does not offer free project estimates.
No, Pc Guy does not offer eco-friendly accreditations.
No, Pc Guy does not offer a senior discount.
Yes, Pc Guy offers emergency services.
No, Pc Guy does not offer warranties.