Paradise Heating & Cooling, Inc.

On 3/13/19 we woke-up without any heat so I put in a call to Paradise Heating right on the dot of 8:00 and who should answer the phone but John (the owner). He understood my anxiety because there was a big snow storm (and cold temps) about hit all of CO. John scheduled us in right away for a call that morning. The problem turned out to be a quite a tricky one that he was able to figure out ... but ... he was going to have to make a trip downtown to pick up some parts RIGHT AS THE SNOW STORM WAS GATHERING STRENGTH. John gave me a call once he got to the supplier because it took him longer than expected (due to some traffic lights failing) and gave me an update on when he expected to be back at my place. By the time John got back there was already inches of snow onthe roads and it was getting slick, but, John didn't hesitate about continuing with the repair and it was another hour before he had fixed our furnace and he could head home. This was customer service that went beyond what any customer could expect. A big thanks to John!

They provided detailed quote and explanations of the options. Compared to 2 other companies, they were a better price, but we chose them based on the positive reviews. We were very pleased with the installation and follow up communications.

Well, the work was done quickly and efficiently, and the diagnosis was quick. But my beef with them is that they no longer give written estimates. The gentleman gave me a verbal estimate of $300 for the motor and $90 for the labor. But when I got the bill later that day it was for $530. I don't like those kind of surprises. I think the amount you pay should be known up front by the customer and in writing.

I found Paradise on Angie's list 6 years ago. John came out immediately and repaired my furnace in VERY cold weather - a God send. Then I had the company come for the air conditioner. They charged the unit and got it going for me. I have had them come 2 more times for AC. I am always pleased with their kindness and concern and, of course, with their expertise. Very honest and reliable. I highly recommend them. When another national company was called by mistake, that outfit told me I needed a new unit, even though I DID NOT. I told them I would get another opinion, called Paradise, and they fixed the unit for little money. Oh my, I am grateful for Paradise!

I tired to use they at my new house because we wanted to get an evaporated cooler installed. But they are no longer doing evaporated coolers. They are doing more Traditional Air Conditioners. They gave me a reference to someone else, which made me sad because they did such a good job, before. They did a great job.

They are very knowledgeable. They are great.

Though the company stated they are booking a month out, they were able to work us into their schedule. John called to say he would be 20 minutes late for our appointment. When he showed up he was polite and ready to get to work. John tested everything with our AC unit and quickly determined that our blower motor was getting too hot and shutting down. He left to pick up the new motor and promised to get back as soon as possible. John called to let me know he was on his way back which was reassuring. John also noticed that the system was overcharged and removed about a half poind to protect the compressor. He also showed me how to clean out the outside condenser. We had a great experience, great service and great price. Thanks for a job well don!

Went great. I have used these guys for several years for heat and AC issues and have found them to be very professional and honest.

He arrived early and described the payment alternatives. I selected a cleaning and inspection instead of a trip fee. He went right to work to find the issue with my furnace that had kept it from running. He discovered a wiring problem that had occurred following some remodeling being done in furnace room. After the furnace was running again he completed his cleaning and inspection. He found no immediate problems which was a relief. Although he did observe that the motor was showing some wear by listening to the noise the bearings were making. It was a confidence builder because most furnace people immediately want to sell you a new one. He worked hard and was very professional. I was impressed.

The work was professionally done...and then some. My initial call was with Joshua. He was very patient, provided all the information I needed, set-up an appointment for an estimate, and.... did not attempt a sales pitch (which I really appreciated).The owner (John) contacted the city to confirm regulations and current code status, regarding the ceramic liner, in order to provide all of my options.Technicians (Manuel and Nathaniel) did the work expected but went above and beyond to meet Paradise high quality and standards. Two other vendors provided estimates, but I cannot be more pleased with my decision to use Paradise.Now, all of the ductwork is prepared for a new furnace planned for this fall.The job will go to Paradise Heating and Cooling!

All staff were professional, timely and flexible to scheduling around other subcontractors during a remodel. The work was excellent, did not require any call backs after the installation and even found some inefficiencies in some other duct work related to cooling distribution and corrected this without extending the schedule. I would highly John and his firm to anyone.

I e-mailed Paradise for a quote after having the problem diagnosed by another company. He broke down the quote by materials & labor rather than just giving a blanket dollar cost. Their quote was the best I had found and in line with what I had seen online for similar repairs. The tech was on time, completed the work quickly, and took care of submitting the warranty info. I was very happy with the service.

Everything went very well. The company was responsive and helped me pick out the best water heater for our family needs. They were very professional and installed the water heater quickly.

This is definitely my HVAC company of choice. I have never had a tech show up that wasn't honest and reliable. On top of just being good and decent people, they do not overcharge and explain everything in as much detail as you want. The installation in this case of the humidifier went very well. Tech was efficient, clean, and extremely nice to my over-excited puppy who apparently wants to apprentice. I got a thorough introduction to the easy-to-use humidifier (and it is working extremely well!!). Tech found an issue with one furnace but said nothing needed to be done now but that I should just keep an eye on the fan. It is little things like "keep an eye on it" that really sets these guys apart from some of those other charge-happy businesses. In Summary: Definitely use them!

I called to have a furnace cleaned and inspected. A women took my information and said someone would call me back, but I NEVER received a return call from them. Ask yourself this, if they can't be professional enough to return a customer's phone call, how professional will they be when it comes to doing the work?

The work was finished quickly and professionally. I have old flue piping from 1953 so the size was difficult to match. Paradise Heating and Cooling tech quickly found the correct size flue pipe and finished the job.

I booked the appointment about 2 days prior as they were one of the only ones with an 'A' rating with time to come out and not excessively high rates. They also bill in 15-minute increments, not 60-minute increments. He came out 30 minutes early - he offered to wait in his van before I could say I don't mind. Very friendly and professional right away! He promptly got to work to replace the gas line to the dryer. It took him about 45 minutes, but he only billed for 30 because he tried to just seal the leak first. That didn't fix it, so he didn't charge me for those 15 minutes. After he fixed it, he waited a few minutes to test the dryer and make sure it heated up. Very kind, professional, and reasonable. Didn't over-bill or do excessive work, and only charged cost for parts. Oh, and he was very friendly with my hyper dog - always a good thing.

Perfect - with temps in the 90's - three days with air conditioning was horrible

The technician, Ryan, arrived at the beginning of the window. He understood immediately what was wrong with the furnace and quickly fixed the problem. He was courteous, professional and efficient. The next time I have a furnace problem I am calling Paradise first.

Very punctual, always called to give an updated time window. They replaced the faulty blower motor in the furnace. They initially thought several other items needed replacing due to damage from the blower motor, but were honest during the followup repair visit (after the diagnostic visit) and only replaced the part needed, saving about $400. Worked at normal labor rates over the weekend. Called a few days later to make sure everything was working ok. Will be using them again.

Wow! I cannot say enough kind words about this company. Two years ago, my furnace had an issue and Ryan did an exemplary job fixing the problem and the price seemed fair. Fast-forward to Jan. 9, 2015, my furnace broke in the middle of the night because of a new problem. The next morning I called Paradise but got their answering machine. I called another company that came to my house and gave me a quote for $850 to replace the motor. My husband and I knew that this other company was trying to take advantage of our situation (we have a newborn and needed the problem fixed quickly) so we declined their services. We stayed with family that weekend, and on Monday morning, I called Paradise Heating and Cooling again and spoke with John. I explained my situation and John rearranged his schedule to come to my home that day. John was extremely professional, kind, and seemed very trustworthy. He worked for several hours to fix the motor, clean the fan, fix our air return vent, and deal with some electrical issues. His work was top-notch!! AND the best part, he charged me HALF of what the other company quoted. Money is very tight right now for my family and that extra $400 equals two weeks worth of daycare! I was so happy to feel like I had been treated fairly and that quality work was performed. From now on, I will never call another heating company. I will only work with Paradise! By the way, I have been an Angie's list member for several years and very rarely provide reviews. This time, I feel it is my duty to let people know about my experience!

We woke up this morning without heat. I called five companies and Paradise was the first one to respond. They quickly dignosed the problem and even discovered that our pump was still under warranty. They saved us $300-400. Thanks!

When Brandon came out he found that pieces of the a/c unit were broken and he didn't have the part. So he ordered the part right then. He also cleaned our heater and the a/c unit and and soon as the part came in he was back fixing it. Both work perfectly now and we are going to have them come back out and clean the heater for winter. When we called them it took about 4 days for us to get an appointment, but it was the middle of summer in a heat wave so we felt that wasn't bad at all. It took about a week to get the part, but we called them as soon as we got it and they came out the next day. We have recommended them to family and friends.

It all went very well. He was on time, friendly, and professional.

Paradise Heating and Cooling is the best!!! They came out to troubleshoot the problem before quoting a new system. He figured out that they system was fully charged. There was a secondary manual shutoff valve. That's why the schrader valve was not showing any pressure. He they tracked down a wiring issue between the furnace and the AC along with a bad capacitor in the unit. The compressor was starting a little sluggish so we also added a hard start kit. After all the work was done, my AC is working great for less than $400 when everybody else wanted thousands to put in a new system.I'll swear by Paradise Heating and Cooling from now on!