PALACE CONSTRUCTION

Description of Work: Install complete backyard landscaping

Description of Work: Started with a mold remediation and removing and replacing a master shower (and a smaller job redoing a cabinet under a sink in another bathroom that had mold). This was all begun in Sept. and Oct., and we had some traveling that broke up the scheduling but the job took almost six months before we could use the master shower again. The sub-subcontractors were almost always late, some clomped through the house with their shoes while others were more polite and took them off (at the end I just told the final guy "please take off your shoes"). There was a hole made in the wall that the guy in the office tried to explain as necessary because of the trim at the corner of the old shower door (the hole, interestingly, did not go the entire height of the shower door) and had to be patched and mudded and painted over by another subcontractor. But our project manager, who saw the hole, couldn't tell us why it was done. The guy who came in to put up the tile did such an obviously awful job that a second team of subcontractors had to be scheduled to come in and rip all of the tile down and redo the entire shower stall and do it right. (Second guy was great, did a perfect professional job.) When the work was all done, our project manager offered to bring in a crew to clean the carpet and the bathroom of all the mess, and we said we'd do it ourselves because we couldn't stand the thought of having to schedule more contractors and have them come late and do a meh job. And after all that, when I took my first shower in the new stall, I discovered that the faucet hadn't been installed so that we'd get hot water. It only came out lukewarm. Palace at least had a guy out the next morning who took all of five minutes to take apart the faucet and adjust it correctly. When we asked questions about our invoice (we got a bill that wasn't itemized so I had to ask for that so we could see what we were being charged for) we got somewhat curt, perfunctory answers. We would not recommend Palace for anything, seriously. They're slow, not always professional, and not customer-service focused. During this six-month period we used other contractors for a new fence, exterior painting and a new roof (read my rave review of Vivax Pros on Angie's List), and all were done quickly, efficiently, with transparency and professionalism..

Description of Work: Steel railing, concrete, concrete sealing, stucco repair of 3 condo buildings in uptown Denver.