PAINTING MATTERS

After 1 1/2 weeks of work, Jim had not even finished painting the kitchen/dining room area which is not even 1/4 of my home. When I brought to Jim's attention that I was concerned about the pace of the work, he said he would work late that day and stayed until 2 am "finishing" the kitchen/dining room and the living room while I was sleeping. I don't know why I told him to go ahead and work, it was a mistake, but it was just weird that he stayed at my home so late painting. No surprise, when I woke up in the morning, the quality of work completed was horrible. There were large blotches on all the walls where the paint had not covered. I called JIm and let him know and he said he would come over that day and fix the issues. I had flagged all the areas I found that had problems with blue tape. He said he would paint for about 3 hours. When I returned home, the blue tape was removed from the walls but the issues were not corrected - it did not look like he had painted anything. I asked him to address the issues and also asked him what his role was in the quality control of the work. He could not clearly articulate to me how he was ensuring quality and when he went back and painted the areas for a second time, there were still issues. It seems unbelievable doesn't it . . . but I am telling you honestly. Jim painted all of the areas with issues no less than 3 times and still did not address the issues. There was not a single wall in the home that was covered sufficiently with paint - it looked as though I had invited my college friends over to paint my first home. After 2 1/2 weeks of work, Jim had not even completed painting 1/3 of my home. Although I had several direct conversations with him on quality of the work, he took no measures to address it. He showed up every day around noon to work and spent no more than 3 or 4 hours per day painting which explains the pace. I asked Jim not to finish the work and spent an entire day touching up areas that were a disaster. I am now looking for a new painter to finish my home and will no doubt be paying the new painter to redo some of the work I have already paid for. This was an unexpected disaster as Jim was referred to me by my color consultant. I learned that I need to ask how many hours a day will be spent working, understand the approach to quality and workmanship and also understand how they intent to keep the job on track.

Very trustworthy and can definitely leave him in the home without worry! He is really worth the low pricing that he offers compared to others.