Monarch Construction & Roofing

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Replace shingles and gutters

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Two respresentatives from the company stopped by on separate days to provide a cold-call and drop off flyers. After looking at other options, I gave them a call and set up a time for someone to come by and discuss roofing options. Yesterday (Monday) was our appointment and they never showed or even called. Their actions seem to be even par for the course as other companies have demonstrated the same behavior. Still, I am disappointed.

The Monarch representative told us what they would be doing and when to expect them to be at the house. The best advertising they could get was the majority of houses in our neighborhood had a Monarch sign out front.

Badly - very disappointed in the lack of customer service

It went very well, they were prompt and professional.

AThis was a door-to-door cold call in the beginning, if you can believe it. I have been deluged with roofing solicitations, as this vintage house has "T-Lock" tiles ---- far and away out of date. Hence, the house is a magnet for these people. Nonetheless, Tyler was my first contact and "something: felt different with him. Robert followed to "close the deal" on my scepticism and very strong inclination to say a flat "NO!". Well, it just flew from there. There was a contract with every offer, nothing was left to trust, along with all guarantees and Ro bert left us with names, addresses and phone numbers in our immediate area of people they had done roofing for that I could actually call and speak to about Monarch and the work done. Mind you, several people had used other roofers around us and once the initial check was received ---- no roof no contractor! Not so here and because of this reality, I will never deal with anyone but Monarch in the future. The workmen were here by 6:30 a.m. and the roof started falling to the earth and they uncovered 15 roof boards that were rotting (which explains the pneumatic drill of a local woodpecker finding our old roof very delectible with grubs!!!!). Thankfully, our insurer (Hartford) covers unseen damage 100%! These men (5 total) worked nonstop in unbearable heat all day long until 9:45 p.m. wth about a :20 break for lunch. I repeat, their clean-up was unbelievable, as well. Another truck showed up the next morning to collect any remaining debris that did not fit into the two dumpster vehicles, but was already full and asked if he could return later when empty. At that point, I would probably have agreed to wait a month as a courtesy! Robert showed up the next morning with a magnet device to certify there were no tacks nor metal still hiding anywhere. As well, I need to mention that their foremen and supervisors showed up to get them additional supplies and check on the quality of work being done -- which, I might add, was never necessary to check! Robert was always calling to check up and see if everything was to my satisfaction. All I can say is "Unbelievable and the roof is stunning" -- PROBABLY WORTH MORE THAN THE REST OF THE HOUSE! Anyone who does not use Monarch is really silly. A real nugget of a find and we are just thrilled. Hartford is a recommendation, also.

We have never been so impressed with a company as Monarch Construction. Not only did they deliver what they promised, but they went beyond what was expected or necessary. Normally when a salesperson gives a proposal that sounds “too good to be true,” we back away as quickly as possible. However, our sales rep Matthew Beverly, not only delivered on his promise but stuck with the project from beginning to end. Our roof had three to four areas damaged from wind and hail, but we also had T-Lock shingles which are no longer made. So when our insurance company sent out their inspector, Matt also showed up at our residence as well. The roof was approved for a full replacement. A day and time was set up and thus our adventure began. The night before a dumpster was parked on our driveway for the next day.The roof was installed on 03/15/2012. The crew came in early at 7a.m., they were really quiet. After securing our dogs inside, the perimeter of the house was surrounded by plastic on the ground for the debris from the roof. All of the workmen were polite and secured the fences around the property. We were kept informed by the construction foreman who apprised us of every step during the project. There were 10-12 men on the project. They actually finished our entire roof in one day which surprised all of us including our neighbors. We did a walk around the next day and the areas around our home were cleaner than before, not a single shingle or nail was found. They took special care, we think because we have a toddler in the house and dogs. They took a magnet around to pick up any stray nails before they left. These are some of the many steps taken, that we think are above and beyond industry standards. Also, Matt, the project manager kept us informed of all the steps necessary to get the insurance monies in a timely fashion. He personally came out to pick up the checks and took the time to show my son what was done on the roof. The roof is so beautiful and actually makes our home look classier than before. Additionally, it is better insulated from sound due to the plywood panels. It was a definite upgrade from our old shingles to the laminated shingles. The ridge-line on the house is awesome and very striking!We were pleasantly impressed and thankful for the integrity of this company and it’s employees. Unfortunately, the City of Aurora doesn’t get to their inspections as fast as would be expected. We are still waiting as of this date 4/20/2012. Mary M. Anderson and family April 20, 2012