MASTERBRAND CABINETS INC

One of the worst customer service experiences I've ever had! We were doing a major remodel of our kitchen and attached sunroom, and ordered new thermo-plast cabinets from MasterBrand. When the cabinets first arrived, they were absolutely filthy and required significant time and elbow grease just to get them clean. This is not just dust I'm talking about. Two of the cabinets were dented and had to be replaced. Some hinges and inserts were completely wrong and had to be replaced. Most of the shelves had edges that looked like a 10-year old with a hacksaw cut them. Four times we requested replacements, and each time, it took two weeks to get them. Each time, many of the replacements came looking worse than the ones being replaced. After over two months of dealing with them, we asked the Sales Rep to meet with us. What a waste of time for me and my contractor, after all the time we'd already wasted. He basically said this is how the cabinets/shelves are, deal with it. He offered to replace the badly damaged ones one more time. This next set of replacements came in three weeks later (we were promised 10 days) and were the wrong color. The right color was ordered and finally came in about 2-3 weeks later and looked okay. So after almost 6 months of very painful, frustrating, not to mention costly, back-and-forth, we finally got some shelves we can live with. (Our expectations were considerably lower after > 5 months of dealing with MasterBrand.) No consideration on price was given, no apology, nothing. Every time I look at these cabinets it reminds me of this horrible experience and the not-great quality of the product. I am still considering ripping them out and starting over, this time (hopefully) with someone more reputable.