J & J Tree Care

My project request is simple... to trim the very high dead branches. We already had the tree trimmed my husband’s nephew… who is a professional with a tree trimming business in Aspen, Colorado. He did not have his bucket lift truck with him the day he trimmed our tree. He trimmed what he could reach by climbing. He said we still have some high branches he could not reach and recommended seeking a local company with a bucket truck to do the high work. First call to J & J Tree Care was good but it went downhill from there. I requested the estimator please knock or ring doorbell when he arrives so I might speak with him. I am working from home and my front door was open that morning. I looked out at about 10am and saw the estimate on the door. I never saw the estimator. He never rang the doorbell and never knocked. I don't know if an estimator came to the house or if it was just an employee dropping off the estimate with a minimum price for tree service. When I saw the price of $900 I assumed the company did not understand what was needed. I called the office manager. She said she would have the estimator get back with me when he returned to the office. It was close to 4pm and had not heard back yet so I called the office again. The office manager said he was not available and the price quoted was correct. I said I don't think he understood what needs to be done because I had several other estimates with no quotes as high as $900. J & J Tree Care was about 3 times higher the other quotes. She asked me what other companies I contacted. I told her. She said our tree probably needed more work than we think it needs. I said we had it trimmed already but explained the need for high branches only… first trim did not have a lift bucket truck… which is exactly why I wanted to talk to the estimator before he provided the estimate. I told her I thought the price was too high and asked again to speak to the estimator. She said he is not available. I said no thank you to the estimate. I called back again because I wanted to see if I could talk to one of the owners, but she refused to pick up the phone. So I was never able to get a straight, honest answer as to why J & J Tree Care was charging $900 to trim a few high dead branches. BE AWARE... very poor customer service and company… I do not recommend using J & J Tree Care. SIDE NOTE: I contacted J & J Tree Care because I saw they did some nice work trimming bushes around my elderly neighbor’s house. Although the crew had a lift bucket truck was parked in front of the neighbor’s house the whole time the work was done… it was not used for the work at my neighbor’s house. Seeing J & J Tree Care had a lift bucket truck is the reason I phoned them for an estimate. I found out later that J & J Tree Care charged our elderly neighbor on a fixed income $600 to trim only the bushes around her house… a ridiculously high amount for a couple hours of work. No bucket truck needed. All work was on the ground around her house – no work done in the trees. The lift bucket truck sat parked and unused in the street in front of the house that day.

I been with them for years now and they have been always excellent and reasonably priced.

I couldn't have asked for better service. I had them remove a 35" pine between houses, a cedar "mess" that would have taken me all day to remove myself, and two smaller 15-20' pines, as well as clean up a lot of years of needles under the big pine and the cedar. They showed up on time with 5 guys and a grinder and were done in about 2 hours. Very professional bid, pre-calls and follow up. John called me later to make sure that the job was done to my satisfaction.

J&J crew arrived on time and completed the job earlier than expected. The crew was polite, professional, and did a quality job. The price was extremely competitive. I highly recommend them.

Very well. In November, 2016, I hired them to trim three trees: a large, mature crab apple, a young mountain ash, and some lower branches on a large spruce. They did what I asked and advised me about what was needed. They cleaned up afterwards and left the trees looking better. This is the second time I have had them trim trees.

From my first phone call until the crew cleaned up and left my experience with Jand J was top notch. They sent someone out to my house to put together an estimate within a day or two of first contact. Brian came out and walked our entire property. He made a number of suggestions and explained what was going on with certain trees. He was very knowledgeable and it was clear his goal was to educate the customer so that they could make an informed decision. He wrote up an itemized bid, which made it very easy to budget.We had a few other companies come out and bid as well. The prices were all comparable, but we went with Jand J because they went the extra mile in terms of customer service and making sure we understood what our options were and why those were our options.When I called the office to set up a time to come out Lynn was very nice, as usual. She said they were about two weeks out, which was fine with us. I was a little surprised the following day when John called me and asked if they could come out in the morning. From two weeks to two days is quite nice. We were glad they could fit us in so soon and were told they would arrive at our house at 7:30am.The next morning the crew arrived slightly before 7:30 and set to work. They took down a large pine tree on one side of our house, and two pine trees on the other side. They also thinned out a spruce tree in our back yard. The spruce looked SO much better after the trimming it was almost unbelievable. The crew not only worked fast (they were done with everything by 11:30am) but they actually did more work than what was on the original bid. The large pine was in a grove of other trees so a stump grind wasn't necessary, but they did it any way. I had also cut down another bush and a small tree prior to them coming and the pieces of these were stacked on the side of the house. They ground up all this unwanted wood and even ground the stump of the bush, which was a total bonus.There was only one tree on the original bid that we elected not to remove because we wanted it for the rest of the summer to shade our grass. John came out to the site and told me that if we wanted to take it down in the winter he'd reduce the price, which was awesome and something we are likely to take him up on once the weather cools.Overall, the office staff was great, the crew worked fast, were punctual, and courteous, and I felt like I got a very good value for the money we spent.

We have used J and J for over 17 years and have been very pleased with their prices and their results. When we scheduled them they were at our house about 1 and 1/2 weeks later. They were quick and professional and did a great clean-up afterwards. I thought the work was very good. I am always surprised by their prices as they are always cheaper than the other quotes we get for the same work. I will continue to use them in the future.

Great service. Cut down and removed dead aspen tree; nothing but a little sawdust left. And it was very nice of them to cut off the dead branches of the remaining 4 live aspen trees; didn't ask then for that so was a bonus for me. Will use them when the remaining aspens in the clump die.

The crew from J & J Tree made the taking down of our once beautiful 50 ft pine tree look effortless. It was truly amazing to watch!! They were so well organized and "artful" in their removal process. It was just amazing how they took the various limbs down, using ropes that the guys below controlled, then someone else would remove the limbs from the backyard and take them to the front, eventually grinding them up. There was 1 guy in the tree cutting it up, hanging from limbs, with his chain saw, while several others on the ground offered support. Once the tree was cut up, then they brought in a grinder to remove the stump. A slow, tedious process but the stump was gone when they finished. Before they left, they not only cleaned our yard well but they also went on the other side of the fence and cleaned the neighbors yard too.

We had a couple of trees that had a number of branches that were growing over the roof and needed to be trimmed back. They did an excellent job trimming back those 2 trees, including removing some of the dead limbs. We also had them trim some others trees in the backyard, which looked so nice when they finished.

It went fine. They applied the fertilizer in a grid around the trees - not just a few spots.

The estimate was done rather in a timely fashion. The price was higher though.

These guys ruined our 70 year old Hackberry. I asked for it to be thinned and trimmed back. Over 75% of the tree was removed. It is no longer a shade tree, it's a giant 50+ foot trunk with some branches. I told them over and over again, DO NOT remove too much, just thin it, their repsonse "OK We do good job!" I almost stopped them completely in the middle of the job, as I should of, but I could not spend 4 hours watching everything they were doing. Old growth branches that were totally healthy were just hacked off and dropped on our patio roof and gutters. I now have shingles to replace and a gutter to fix. they kept telling me "oh you have sucker branches" - sucker branches? you mean braches? I'd hope so it's a tree! Terrible job, just terrible. In my opinion they now owe me more than what I owe them for the cost of this catastrophe. DO NOT use these guys. My wife is going to cry when she comes home to see what they did. One month later the owner called me at 7:30 in the morning to yell at me for leaving a bad review online. He then proceeded to tell me that he's been doing this for X number years and I have no idea what I am talking about. Busted shingles and a torn gutter are not opinions, he can argue all he wants about the amount that was removed and whether or not his guys listened to me, but the fact remains - this was poor service, done hastily with no regard to fix my roof and gutter until a complaint was filed. If this was addressed the first time, not one month later once he got caught, then these issues and the review could have been avoided.

the job was to replace a dead tree about 8-10 ft hight and replace it with a 6' tree he indicated that it would cost about 350.00 to remove it but he would not replace it until late fall or earlier spring. and that I would have to call the office to get on his schdule that he don"t know when he could do it. I called another service and got it done to include replacing tree in two days for 290.00

I'd imagine you can find cheaper, but remember when it comes to 80 foot trees, would you want to save a few dollars and wonder what you are buying? J&J comes highly referred by all of their customers. We have used them exclusively for a few years now and our trees thrive on their care.

J&J was at my home less than 24 hours after my call to provide an estimate to do the work. The estimate was very detailed and provided some additional information that I was originally unaware of. After calling the office and accepting the bid, the team was at my home within two business days to do the work. The trees were removed, the yard was left in perfect condition and the two gentlemen were extremely nice. I am very pleased with the service and will definitely recommend them to friends and family and use them again in the future.

Called with an estimate the following day and they were in the area that day so were able to do the work right away. The work was done quickly and excellent clean-up. Reasonably priced.

They have an outstanding arborist named Toby. They do outstanding work. I did not like them as a lawn service provider. When I told them I was upset and didn't think the yard looked good they came out and re-did the yard.

They were excellent to deal with. They were very, very, good and their price was less than anybody else. They were very responsive when we called them and did what they said they were going to do. They came and did it quickly and cleaned up the yard and didn't leave a mess after themselves. Sometimes they were out doing work and if they weren't available they would call me back right away. They did some work that we were afraid of and what I considered dangerous. I was watching them when they were doing it and they were so good and got the work done.

Most excellent services. J & J surveyed the area, gave me an accurate estimate, & completed all work in less than a week. Stark contrast to other tree service companies who tout their prices, etc. If you want prompt, professional service at a great price, this is the tree service company to hire.

The customer service was GREAT. The lady who answered my initial phone call was so friendly and was able to get someone out for an estimate in a short timeframe. They estimator arrived as promised and left the estimate on my front door. Their estimate was just a bit higher than the provider we ultimately went with. However they were much lower than the third estimate we got. Next time I need yard work, I will call them for another estimate based on customer service.

I called J & J to get a bid on removing a 30-35 ft spruce tree. They were able to promptly come out and give me a bid. John and his crew were friendly and very efficient with their work. They removed the tree, ran most of it through their wood chipper and used a stump grinder to remove the remaining stump. They were very thorough with refilling the hole and cleaning their work area. I would certainly use them again.

I was very pleasantly surprised when their service rep (Lynn) basically diagnosed my tree's problem over the phone for free! Who knew there was such a thing as Hackberry Nipple Gall? Will definitely call them back in the spring when it's time to treat this tree.

They adverstise that they service my area. When I called them they said they did not.

They did a really good job. We thought they were going to have to take out a tree, and they were able to save it. They are very courteous and good to work with.