Hanley Fence And Deck

Provider never called back....

unknown

Very easy and efficient process to get quote. Due to our budget we chose not to have the work done.

None

The home I bought had an old and falling- down fence across the back yard. There is a grade school and a middle school across the street from my back yard and we have a lot of young children walking past this fence on their way to and from school. I was concerned for their safety and since school had already started I wanted the fence replaced quickly. The first couple of companies I contacted never returned my calls. One gave me a rough estimate over the phone but couldn't get out to look at the job for over a week. My experience with Hanley Fence and Deck was just the opposite. Every time I called I got an immediate answer or a return call within a couple of hours. Joe came out promptly to look at the job and sent me an e-mail estimate the next day. His bid was a tad higher than the lowest bid I got (for what that company called an "economy fence" with lower grade lumber and cheaper gate hardware). Joe was able to start work 4 work days after I contracted the job. In the meantime, in order to save some money, I dismantled the old fence. When I told Joe didn't want to dig out the old post concrete he said "no problem. We will work around them." The day they arrived to begin work I still had one post I couldn't get out. Joe said "I'll cut it off at the ground -- no charge." Bottom line: The crew was courteous, efficient and obviously had pride in their work. Everything about the fence and their work was First Class! I won't use any one else in the future.

Joe was the best. I live in Lookout Mountain and couldn't even get other fencing companies to come up. Joe came right up, bid the job and installed the fence right away. Even though the terrain was a bit hilly in spots, Joe was able to install the fence perfectly. We also had Joe do some deck work while he was up. I would give Joe my highest recommendation.

I called Joe after a no-show and no-call from another fencing provider I used in the past. He was able to come over the next day for the estimate. He immediately just "got" what my wife and I were looking for, especially the decorative fence. He emailed the estimate a few days later, along with a picture of a fence he had done similar to what we were looking for. Joe started about a week and a half later. He worked really well with adjustments and changes that came up, and had really good recommendations for all of them. He worked with us to make some changes on the fly at minimal cost. I actually didn't realize he did concrete work, but he was able to quote me for that work on the first day. It came in below other quotes I had so we went for it. And he worked it in so the walkway matched perfectly with the new fence placement. The concrete crew could have cleaned up a little better, but I got a great price and the work itself was great, so I can't really complain. Joe and his guy did a great job on the fence cleanup, and even hauled off some additional old fencing we had laying around for no charge. The new fence and concrete both look great, all of the neighbors have complimented us on it.

He came right out to give an estimate then left and never got back in touch with us.

Joe was one of the few vendors that responded right away and was able to do my work in a couple of weeks from the time he gave me the estimate. Two did not bother to call me back. There was some minor miscommunication, mainly because I did not even know what questions to ask. He was quick and professional. I have gotten several compliments on the new fence.

I liked everything about them. They did exactly what they said they would do and in the time they said they would do. They actually did a little extra for me for practically no extra charge. I am very happy with the fence.

The communication was good. They did what they said they were going to do. The overall experience was excellent. I would use them again in the future.

Went well.

I called Joe Hanley about repairing my fence door because the door was dragging on the ground. I asked him to please come by and give me an estimate for the repair. Since it was a minor job he decided to do it for free. I insisted on paying him at least $20.00 for his time, effort, expertise, gas, etc... But he again refused stating "Don't worry about it. Do someone else a favor. Somebody gave me one a couple days ago so it goes around besides it's really no big deal." What a great guy! Really! Who does anything for free these days?

Was on time, did what he said, completed on time. I would call him back.

The experiance was great, and although it is a small company I do not have any fear that the job wouldnt be done right.

excellent

Fabulous end result, and timely work.

It didn't. Mr. Hanley seemed like a professional, and for weeks we relied on his verbal agreement to do our job. However, when the time came to sign an agreement and start the work, he declined to do so because he said his "gut" told him "something" was "not right." He refused to be more specific, give reasons or allow us to address his concerns. As a result, we were back to square one and had to start all over. We hired another fencing contractor who did the job with no problems whatsoever.

They worked with us to hide the neighbor's unsightly picket fence, working around a tree and awkward gate placement. The price is below the competition.