Groundworks

José Amaya and his brothers did a fantastic job fixing our foundation issue. José kept me up-to-date on everything his team was doing, he was extremely customer focused. I loved how he took the time to explain things to me so I would better understand what was being done, why and how. The team was amazing, I would 100% recommend them to anyone. Kudos as well to Robert Griffin and especially Scott Zurn, the PE at LEVEL Engineering who analyzed and designed the repair and referred Rod Martin's Complete Basement Systems to do the work, it was a win-win.

very well...they were on time and were able to move our job up due to a cancellation

Felipe and his associate arrived on time. They described the work to be done and when it would be finished and the materials they would be using while asking if the work they described was what we expected. We had one question about the work to be done versus what we thought we had understood from the sales person. Felipe called the sales person and we were able to quickly resolve all misunderstanding so that the work was able to proceed to our satisfaction. Felipe and Jose worked smoothly together and finished in less time than we expected. Before shutting down their machinery and storing their tools they went over the completed work and asked if were were satisfied. We were. They then proceeded to clean up the work area. Final paperwork and payment was completed. Felipe is to be commended for providing an A1 conclusion to an completely excellent experience with Rod Martin Basement Systems.3200

From the moment I started working with Rob Hall until the day Jose Amaya and his brothers finished my project I knew I was in the hands of professionals. Rob made me really trust him and his knowledge of what needed to be done. I did get other quotes from companies that were lower cost. Rob worked with me to match that pricing. Jose and his crew showed up on time, worked hard, and did a phenomenal job. He was friendly, communicated well, and left the place cleaner than when he arrived. He even went above and beyond to make sure I was happy and took out some plants and put the extra dirt left over on their spot to get me started on the grading of soil away from my foundation. My one oddity while working with Rod Martin’s complete basement system is that some of their home office people reach out to move the sale along without the knowledge of the sales person I was working with. Rob always knew my situation and timeline and gave me the space I wanted when I wanted it but followed up at the right times. Not sure why the home office gets involved to confuse the situation. Couldn’t be more happy with the professionalism of Rob and Jose and the craftsmanship of the job well done.

We had the CleanSpace vapor barrier and SilverGlo wall insulation installed in our crawlspace (700 square feet). The joints around all of the insulation on the walls and rim joists were filled in with a foam product, which surprisingly had not been advertised. Both items are superior quality, with the 20 mil thickness CleanSpace being much stronger and heavier than competitor vapor barriers. The installation was done very professionally, with a plastic curtain erected between the crawlspace and the rest of the unfinished basement to minimize dust infiltration. While Rod Martin's encapsulation is more expensive than most other companies, since I will be using the crawlspace frequently for storage it was worth the additional expense to have the more durable materials installed.

Excellent! Jose Amaya was the foreman and was very friendly, professional, and knowledgeable. Job looks great! Clean up was amazing!

Robert Gold analyzed and estimated the work needed to restore our floor, and eliminate the moisture problem. He took concern of our problem, and gave us a timely and fair estimate. Work performed was professional, taking care to tarp off the work area before starting, and thoroughly cleaning upon completion. Quality material was used, and the affected area was built actually better than the original build. I was very impressed from start to finish, and recommend using this company.

as expected after review with estimator

Recently had Rod Martin's insulate the walls of my crawlspace in Boulder. Daniel was prompt and informative in providing a quote and explaining all the options to me. Luis Perez and his crew showed up right on time on the scheduled date, got to work and did a great job. Everything feels very tight now. Looking forward to lower heating bills.

Felipe and his crew were excellent and left everything perfect at the end of the job. Everyone I have dealt with at the company has been extremely professional and reliable.

They were punctual, professional, worked harder than a crew I have ever hired, very communicative about what they were doing and why. They worked for a total of 7 days, sun-up to sun-down. I cannot imagine a more thorough or professional job. Of course, we will see how the final product turns out when the moisture begins again this winter and spring. I feel confident the areas of my house they fixed will never leak again.

I was blindsided by the extensive repairs proposed to stabilize my foundation and when offered a 10% discount for signing up immediately, my Scotch plaid bloodlines kicked in. I knew I shouldn't have contracted under those circumstances. After recovering from my initial shock and contacting two other foundation repair companies, I hired an independent structural engineer who assured me that there were less expensive ways to attack the problem. I called CBS and cancelled the job, fully aware that they had no obligation to return any of my deposit. To their credit, they did return a portion of my deposit, but withheld an exact amount (down to $xxxx.46). I called to get an explanation of how they figured this amount since nothing had been done other than the original call. I was told they would get back to me with an explanation. Receiving none after some time, I wrote a letter to their sales manager asking again for an explanation and received no answer. Even disputing the credit card charge for the deposit did not produce an explanation. I went to file a complaint with BBB and there was a note from the company to contact their quality assurance director before filing a complaint. I did so and heard nothing. Finally about four months after contacting the sales manager, I received an email from him. He gave some generalities of costs that could be included in "administrative costs" . If I were willing to sign a non-disparagement agreement, I would receive more of my deposit back. Never was there an explanation of how CBS arrived at such an exact figure to deduct from my deposit refund--just a general explanation of paperwork, etc. Coincidentally, the quality assurance director they wanted me to contact no longer worked for the company. Does this sound like a company that you want to do business with when repeated attempts to obtain an explanation of their charges resulted in silence? When they finally did contact me it was to offer what I considered "hush money". I reiterate: they had every right to keep all of my deposit and they did return some of it, but I never received an explanation of how they arrived at such an exact figure of my deposit to retain.

Excellent crew - Felipe and Jose. Very attentive to detail and pleasing the customer. Beautiful job! Can't believe they were able to lift my sinking driveway, sidewalk and steps - perfect job. Thank you so much! They also took care of some downspout issues I had from an earlier job. Thank you!!

Perfect. Sebastian showed all of the possible services we could use in our basement, crawl space and garage. Jesse and his crew showed up on time, did a great job on the project, completed in a very timely manner (about 6 hours). Finished product looks incredible, great storage space, no longer have the musty smell in our basement. Will likely have other work done in the future (sump pump systems, drainage systems, etc).

The team at Ron Martin's did a great job! They did the install of the mitigation unit quickly and professionally. To get the fan installed they found creative options for dealing with the lack of an outlet in the attic. They offered multiple options and prices based on what they could do and once we had a solution to the electrical situation they completed the work quickly.

On time and well communicated prior to the work! Work was done quickly and very professionally, both Dani and Baseer did great work and were very attentive to details.

A+. The team that did the work was highly professional, clean, and highly skilled. Everything went perfectly and we are highly satisfied with the end product.

Excellent! Sebastian proposed a thorough and effective solution including encasing the basement with materials that would waterproof the basement and prevent mold. They also replaced the basement flooring. Jesse was our foreman. He checked in regularly and gave accurate statuses. The work team was extremely clean, organized, competent, and efficient. Jason was our driveway foreman. He and his team were also very professional and great at their job. We were very pleased with the work delivered, the fair pricing, and the interaction with the teams. We would highly recommend Rod Martin's teams for complicated basement and driveway projects. It was a reassuring experience. We made the right choice in contracting them.

Darin, the sales rep for Rod Martin's is great! The crew that actually works for Rod Martin's was great! They plaid plastic down on the carpet stairs and hung plastic sheets from the floor joice to reduce the amount of dust. The company that they contracted out to do the Egress window was aweful. Tracked mud on the carpets. Didn't show up on the day they were supposed to start. Only worked 4 hrs the first day they were there. When the window installer showed up, he didn't know that the window was cut out of the foundation yet. It was a disaster. So my recommendation is to definitely use Rod Martin's for your foundation needs. But find someone else to contract your egress window, unless Rod Martin's uses a different company that showed up to our house.

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It went well. Corey came out to give me the estimate, and was very helpful and informative about the processes and products they use. Communication was excellent, I was always called before they came out, and if there was going to be any change in the schedule. The crawl space work was done first, and I am very happy with it - it is no longer an unpleasant experience to have to go down there if I need to. The 'Smartjack' installation leveled my half bath floor. A few days later, Jacob came out to explain the 'Polylevel' mudjacking that was to be done. That was a fascinating process to watch! They were able to raise one side of the patio by 2" or more to solve my runoff problem. In both areas their crews were competent and professional, and left my property cleaner than it was before. I would highly recommend Complete Basement Systems to anyone who needs any of the services they provide.

The work performed by Felipe and crew was outstanding. We had a total of three sump pump systems installed in our tenant occupied commercial property in Denver, CO. Although the office staff and I had some miscommunication with regards to the official start date, they were able to accommodate our job a day earlier then they had scheduled. Felipe and his crew were very punctual, and very accommodating by focusing on completing the work in the tenant space that needed to close for the work to be done. The work performed in our space was very unique and quite difficult (basement/foundation joist sits lower than sidewalk, where they needed to cut out for the discharge line) but we were able to brainstorm with Felipe to find the best solution, and even save us some more money. We look forward to working with Felipe and his crew again in the future.

Work went very well. Rubin and Jose were great. They explained what they did patiently even with all my questions. Did their work efficiently and cleaned up everything. Patio looks much better now than I ever thought possible.

Excellent! Jose and his crew were always on time and straightforward with what the job entailed and the time line. In the end the work was completed and turned out great! Thank you

They called a couple times because I haven't done anything with it yet. It was extremely expensive to lift the cement and the basement floor and the stuff you need to lift the cement and the pipes in the floor in the basement. It's all encased in cement. That's not a good thing. They advertise covering the crawl space to make it look better. That's really a half basement. The floor sinks like 2 inches in one corner. I wanted it to be lifted so that it's level. In the middle of it, the builder cut out some of the cement to hold up the beam. Over the years, the cement in that patch has settled. Every time the sewer backed up, it goes down through all those cracks below the basement floor. All the dirt and sewer water grows mold and all kinds of stuff. I had those cracks sealed. I wanted them to fill in all the space under there and lift the cement to an even level. That would take care of both the problems. They were in and out. They looked it over and gave me information. They said they don't recommend that here. It could seal all the pipes in the future. They would pour new cement into the basement and be one big mess. They are the only people I talked to. They've had 2 people call since then and touch base to find out if we were going to use them. I've never seen people follow up before. They could lower the price. I'd ask if they've had a need to call them or not. They came out and gave me information. I haven't read all the information. I am thinking there is something in there to qualify the price. He said to read the information and get back with them. They advertise on tv and everything.