Gravina Windows & Siding

Don Meyers was awesome. He had an opening in his schedule and called me to do an earlier install. He worked with me to set a time and was early to the appointment. He finished in less time than was obligated for the job and left the scene spotless with no construction debris anywhere. The inside of the house looked awesome and caulking was seamless. Out side the house he left waterproof caulking in place and explained to me that it was left that way to prevent water from getting into the wood. He cares for his customers home. I know there would be a little clean up on my end after the window went in but there is minimal work to do. Ultra professional. Matt

Very professional-from initial estimate to completion of work. Great communication, workers very polite and personable. Quality of products and services top-notch. Clean up very through and neat.

Went great – one day to put in 5 windows.

Very well. Guys were on time, efficient & cleaned up well.

Selecting windows is a big job, with lots of divisions to be made. Gravina’s was the first company we talked with and it is Rane that we would commit to purchase from the first. The salesman clearly knew what he was talking about and gave us a great deal – and everything went smoothly after that!

Windows were installed as contracted.

Our first encounter with Gravina started in March 1st with the sales appointment. Our sales person was Michael and he was pleasant and very knowledgeable. Michael told us that it would take about 6 weeks to get our door but in reality it was over 8 weeks before we got the door. We had the install performed on May 9th and there were several issues that occurred. First, the door opened opposite of what we had requested, an oversight by the manufacturer. We were okay with it, mainly because we didn't want to wait another 8 weeks. Secondly, the install work could have been better, air gaps to the outside, missing caulking, etc. However, the installer said that normally the painter completed the caulking. I was contacted by the install manger several days later and they setup a time to have installer come back to caulk the door, which I specifically told them to use paintable caulking. It turns it was not paintable so my painter had to redo the work. In the end we love our door and we were offered a discount which made up for the trouble. Although things didn't go as smoothly as I had hoped, I'd recommend Gravina based on customer service alone.

Windows installed okay but installers did not, remove shoes. They left trash to blow around-out back and there is broken glass in my rocks. Debris was blown all over my clothing, not happy-about that!

Was not here for the install but did a walk through. Everything seems fine. Work was on time, everything clean up. Installers were on time & seemed very professional. I would probably request a different salesman.

Gravina’s is an awesome company from sales to install the quality of the service and support was top notch we will use Gavina’s again.

Great- the guys worked steadily, quietly (no loud music), and finished in one day. Amazing! Very happy!

Installer showed up on time, kept things clean, did a great job.

Great work from start to finish professional, clean & outstanding workmanship.

They have been outrageously nasty to me. I told him I wanted the windows to fit my house and to take the trim off. He put in windows that were too small and the vinyl strips he put on were an inch too small on the top, bottom and sides. He put on vinyl strips to fill in the area. In the inside and outside he put in blown-in insulation. The patio door he put in was too big. He cut up my carpeting and tile as well as the molding around my door. I complained to Angie's List about this. I was trying to get them to stop the installation. I called the owner and left a message and he was supposed to call me back. I told his son on the phone to stop the installation and he would not do that and would not talk with me. He asked to talk to the installer who then told me that they told him to keep installing the windows. They put the windows in and I was hoping to hear from the owner, but did not hear from him. I sent him an email saying I was stopping payment on my credit card. He sent me a nasty message saying what I did to him was a felony and he could collect triple damages. He said to call him right away. I spoke with him and he sent his son and measuring guy over. I had a painter here at the time and my painter heard me tell them I wanted the windows made to fit the house. The owner, Nice Gravina, was very confrontational and nasty. He does not try to make anything better and he hands me an intent to lien on my house.

Gravinas did a great job. Windows look excellent.

Good estimation; friendly folks; good timing; excellent product.

Everything seems fine. Do very timely manner, professional.

I ordered a new sliding glass door from Gravina Siding & Windows Co. in Denver (NOT Littleton) on August 30, 2015 for the original contact price of $1,940 with a $400 down payment and on October 15, 2015, a $200 addendum was added because it was a “special/unusual size”. On November 11, 2015 the door installed was not what I ordered. Warning: Be sure to know what the technical terminology of a “grid” is and don’t be intimidated when you try to open and close said door with a Herculean effort. Also, try the key. If you quickly develop a blister on your thumb, something is wrong. So I stopped my payment and things became a little juicy. After a series of negotiations and numerous assertions that their saleswoman, “NEVER MAKES MISTAKES” (which she knows she did, I’m certain), Larry Gravina agreed in an email to me on January 21, 2016 that I would pay an additional $650 for the glass that I thought I ordered back in August. Yesterday, March 14, 2016, the glass was installed by Nick Gravina and I gave him a check for $650. He was unable to give me a receipt. This sliding glass door cost me $2,390 and a bunch of aggravation. My advice, go to Home Depot and hire an installer and you’ll save yourself at least $1,000…and not lose all faith in humanity. And, just to **** off Larry: Go to Gravina’s in Littleton, if you must.

Very well. Fast and very good Quality.

They showed up on time and completed the job without any problem. Cleaned up and were very profession.

Very well. Very professional and clean.

They were great. This was the 2nd time I've used them for a project and was completely satisfied yet again. They curteous, kind, timely and professional.

They put in a new screen door and patio doors for me.

I am disputing the complete amount of the charges for your windows and sliding glass door. Your windows and patio door were not made to fit my home. My home was modified to fit your windows. 1.) The windows and door were not measured properly, there is an inch of space on the top and bottom and on the sides. 2.) The windows and door were not installed properly 3.) My sliding glass door frame area is 2 X 4. The door you installed has a 2 X 6 frame. 4.) I told Don, the installer, I did not want the door installed as it was too large. He said he had to install it. 5.) My tile and carpet had to be cut back, and the molding was cut and modified to fit the door. 6.) Due to the modifications, my blinds will no longer fit as they were hung inside the door frame. 7.) When Paul, with Gravina's was doing the measurements on 4/24/14 I told him that special arrangements had been made with our HOA so the siding frames could be removed by your company before installation and then replaced afterwards by the siding company hired by the HOA. This would allow the windows to be made as large as possible and assure having a tight fit. 8.) On 5/29/14 when the installation began I called your office, asked for you and was told you were out. I left a message with Lori for you. Nick got on the phone I told him I was not happy with the windows and door. He asked to talk with Don, the installer. Nick did not talk with me or even ask why I was upset. 9.) On 5/30/14 at 4 PM I sent an email to you and quot;I am very unhappy with the windows and sliding glass door that was installed yesterday. I called your office while the installers were here and left a message for you. I was hoping that you would call back today. I will be contacting Key Bank today to put a stop payment on my credit card for the $4,500.00 charged yesterday. 10.) On Monday 6/2/14 at 4 PM LG left a voicemail...and quot;I don't have an email form you and what you did with your credit card is a felony to bounce your credit card on me like that. I could claim triple damages. So you can play this any way you want to, but we need to get this resolved immediately! Call me it's 4:05 now I'm leaving at 4:15. 11.) On Tuesday, 6/3/14 L G called at 2 PM and said Paul would be at my home on Wed at 1 PM. I asked him why he didn't tell me that triple pane windows were heavier and the frames might be larger. He said and quot;of course they're larger, that's just common senseand quot; (I didn't know that and think he should have told me) While L G was on the phone I forwarded my email sent to him on 5/30/14. He said he received it. 12.) Paul and Nick arrived on 6/4/14, they were confrontational and argumentative. Bill Tansey was here when they arrived and confirmed that, as he was also here on 4/24/14 when Paul did the measurements, that he had heard me tell Paul about the siding removal and my request to make my windows as large as possible. Paul had tried to dispute this. Paul and Nick did not even try to resolve my issues. There was no resolution to my complaints As they were about to leave Nick handed me an intent to lien I asked Nick why he never talked with me when I called during the installation or nobody called me afterwards. Nick said and quot;Don said you were complaining...but not really COMPLAININGand quot; Prior to installation 13.) 4/26/14 I sent an email to you which said: Please cancel the Seebrook slider and let me know what other options I have. I talked with Keith today and he said the Amerimax slider you installed for him fits without having to do any modifications. I do not want to do modifications so please cancel the Seebrook slider and let me know what other options I haveand quot; 14.) On 4/29/14 you left a voicemail saying and quot;Guess what? You're going to get a brass handle on that slide door at no additional charge, so that's what you're getting. I called you right after getting this message and asked about the fit. You said it was only 1/4 and quot; deeper than Keith, my neighbor's door, so it would be fine and I would still be able to use my blinds. You also said and quot;they don't make doors to fit your door area anymore. However, The sliding glass door you installed was much larger....6and quot; deep and my blinds no longer fit. 15.) You talked me into upgrading from double pane to triple pane windows and said they were having a 50% discount so it was a great deal. However, you neglected to inform me that the frames would be larger and the windows heavier with the triple pane windows. This is especially upsetting, as you knew I was concerned about the sliding glass door being too wide (or too deep) to fit properly and my not being able to use my blinds any more. In conclusion, I would like to have you remove your windows and door as I do not like the way you do business and want nothing more to do with you or your company. I will arrange to have another company install my windows on the same day. He has now put a lien on my home as of June 24th. Response to Larry Gravina: Last April the siding on my building was being replaced by a painting company who was hired by the HOA. I told them that I was thinking of getting new windows and asked if he could wait to replace my window frame siding until after I got new windows and patio door. He said the installers could remove the old wood frames and he would come back after the installation to replace the new frames. The reason I requested this is because Keith, my neighbor had windows replaced by Gravina's. However, they installed his windows from the inside and without removing the wood window frames . I believe they had to make the windows smaller to do this. I wanted to be sure that they would make my windows and door as large as possible and did not want them to be made smaller for easier installation. (1.) LG has repeatedly said this but never says why in his written responses. He had told me over the phone that this was because our windows are smaller on the inside and larger on the outside and they're called and quot;Aurora windowsand quot;. However, I have had 3 window estimates and had the windows measured by them and none of them have said this. I told Paul and LG emphatically that I wanted my windows as large as possible and that I had made arrangements that the siding frames were to be removed at the time of installation by their installer and then replaced by (information removed) after the installation. My painter was here when I told Paul (their and quot;measure man) this and also when he and Nick returned 6 days after the installation and then handed me the intent to lien. (2.) LG assured me that my patio door would only be 1/4 inch larger that Keith's, my neighbor's door, which was the Amerimax AND that they would not need to cut back my carpet and tile and door frame. (which they did do and now I have to have the door frame remade) I specifically told him I did not want to do that. I also told him that I wanted to be able to use my old blinds as they were fine and I couldn't afford to get new blinds now. (3.) After the installation I checked out double pane vs. triple pane windows on Google and read that triple pane windows are heavier and often the frames are larger. I told LG this on the phone and he said and quot;of course they're heavier, there's more glassand quot; (4.) LG's offer to give my a $1,200 discount does not make sense. I wouldn't buy clothes that were to small for me even at a 70% discount, so why would I want to keep windows that were not made to fit my home? If he were to remake the windows he still refuses to remake the door. THE DOOR IS THE WORST FIT! The siding guy told me that my door frame is 2 X 4, the door Gravina installed is 2 X 6. (LG told me that they no longer make patio doors that would fit my door) The threshold area sticks out over my patio and the frame is so large that there is at least 10% to 15% less glass. There is about 1 and 1/2 inch space at the top of the door. Installing a new wood jamb and casing will not correct the window problem...THE WINDOWS WILL STILL BE TOO SMALL. LG state and quot;The doors are not custom sizes and each manufacturer builds a replacement size to which all heights are 79 1/2 and quot; tall. My patio door is 80 1/2 tall. I had quotes from 3 other window companies, every one of them said they could get a 80 12and quot; door which would fit my home. (5.) LG's three offers are not fair as far as I'm concerned! I do not want to be stuck with a door that was not made to fit my home, they modified my home to fit his door and windows. AND at this time, even if he were to offer to remake everything I would still not want to do business with this man after the way he has treated me! I called their office on Thursday 5/29/14, the day of installation. LG did not return my call until the following Monday when he left a message stating that my stopping payment on my credit card was a felony and that he could collect triple damages and that I need to take care of this IMMEDIATELY! His men came to my home on Wednesday, argued with me about the size of the windows and door, handed me an intent to lien on my home a mere 6 days after the installation but did not even try to resolve anything. The product and and quot;serviceand quot; that I have experienced with Larry Gravina's Company does not give me confidence that they would honor any warranty or correct any possible future problems. I want to have new windows and patio door replaced by a reputable Company at which time I want Larry Gravina to take his windows and door and have nothing more to do with him.

I am disputing the complete amount of the charges for your windows and sliding glass door.and Your windows and patio door were not made to fit my home. My home was modified to fit your windows.1.) The windows and door were not measured properly, there is an inch of space on the top and bottom and on the sides.and 2.) The windows and door were not installed properly3.) My sliding glass door frame area is 2 X 4. The door you installed has a 2 X 6 frame.and 4.) I told Don, the installer, I did not want the door installed as it was too large. He said he had to install it.and 5.) My tile and carpet had to be cut back, and the molding was cut and modified to fit the door.and 6.) Due to the modifications, my blinds will no longer fit as they were hung inside the door frame.7.) When Paul, with Gravina's was doing the measurements on 4/24/14 I told him that special arrangements had been made with our HOA so the siding frames could be removed by your company before installation and then replaced afterwards by the siding company hired by the HOA. This would allow the windows to be made as large as possible and assure having a tight fit.and 8.) On 5/29/14 when the installation began I called your office, asked for you and was told you were out. I left a message with Lori for you. Nick got on the phone I told him I was not happy with the windows and door. He asked to talk with Don, the installer. Nick did not talk with me or even ask why I was upset.and 9.) On 5/30/14 at 4 PM I sent an email to you and quot;I am very unhappy with the windows and amp; sliding glass door that was installed yesterday. I called your office while the installers were here and left a message for you. I was hoping that you would call back today. I will be contacting Key Bank today to put a stop payment on my credit card for the $4,500.00 charged yesterday.10.) On Monday 6/2/14 at 4 PM LG left a voicemail...and quot;I don't have an email form you and what you did with your credit card is a felony to bounce your credit card on me like that. I could claim triple damages. So you can play this any way you want to, but we need to get this resolved immediately! Call me it's 4:05 now I'm leaving at 4:15.11.) On Tuesday, 6/3/14 L G called at 2 PM and said Paul would be at my home on Wed at 1 PM. I asked him why he didn't tell me that triple pane windows were heavier and the frames might be larger. He said and quot;of course they're larger, that's just common senseand quot; (I didn't know that and amp; think he should have told me)While L G was on the phone I forwarded my email sent to him on 5/30/14. He said he received it.12.) Paul and amp; Nick arrived on 6/4/14, they were confrontational and argumentative. Bill Tansey was here when they arrived and confirmed that, as he was also here on 4/24/14 when Paul did the measurements, that he had heard me tell Paul about the siding removal and my request to make my windows as large as possible. Paul had tried to dispute this.Paul and Nick did not even try to resolve my issues. There was no resolution to my complaintsAs they were about to leave Nick handed me an intent to lienI asked Nick why he never talked with me when I called during the installation or nobody called me afterwards. Nick said and quot;Don said you were complaining...but not really COMPLAININGand quot;Prior to installation13.) 4/26/14 I sent an email to you which said: Please cancel the Seebrook slider and let me know what other options I have. I talked with Keith today and he said the Amerimax slider you installed for him fits without having to do any modifications. I do not want to do modifications so please cancel the Seebrook slider and let me know what other options I haveand quot;and 14.) On 4/29/14 you left a voicemail saying and quot;Guess what? You're going to get a brass handle on that slide door at no additional charge, so that's what you're getting.I called you right after getting this message and asked about the fit. You said it was only 1/4 and quot; deeper than Keith, my neighbor's door, so it would be fine and I would still be able to use my blinds.and You also said and quot;they don't make doors to fit your door area anymore.However, The sliding glass door you installed was much larger....6and quot; deep and my blinds no longer fit.and 15.) You talked me into upgrading from double pane to triple pane windows and said they were having a 50% discount so it was a great deal.and However, you neglected to inform me that the frames would be larger and the windows heavier with the triple pane windows. This is especially upsetting, as you knew I was concerned about the sliding glass door being too wide (or too deep) to fit properly and my not being able to use my blinds any more.In conclusion, I would like to have you remove your windows and door as I do not like the way you do business and want nothing more to do with you or your company. I will arrange to have another company install my windows on the same day. He has now put a lien on my home as of June 24th.Response to Larry Gravina:and Last April the siding on my building was being replaced by a painting company who was hired by the HOA. I told them that I was thinking of getting new windows and asked if he could wait to replace my window frame siding until after I got new windows and patio door. He said the installers could remove the old wood frames and he would come back after the installation to replace the new frames. The reason I requested this is because Keith, my neighbor had windows replaced by Gravina's. However, they installed his windows from the inside and without removing the wood window frames . I believe they had to make the windows smaller to do this. I wanted to be sure that they would make my windows and door as large as possible and did not want them to be made smaller for easier installation.(1.) LG has repeatedly said this but never says why in his written responses. He had told me over the phone that this was because our windows are smaller on the inside and larger on the outside and they're called and quot;Aurora windowsand quot;. and However, I have had 3 window estimates and had the windows measured by them and none of them have said this. I told Paul and LG emphatically that I wanted my windows as large as possible and that I had made arrangements that the siding frames were to be removed at the time of installation by their installer and then replaced by (information removed) after the installation. My painter was here when I told Paul (their and quot;measure man) this and also when he and Nick returned 6 days after the installation and then handed me the intent to lien.(2.) LG assured me that my patio door would only be 1/4 inch larger that Keith's, my neighbor's door, which was the Amerimax AND that they would not need to cut back my carpet and tile and door frame. (which they did do and now I have to have the door frame remade) I specifically told him I did not want to do that. I also told him that I wanted to be able to use my old blinds as they were fine and I couldn't afford to get new blinds now.(3.) After the installation I checked out double pane vs. triple pane windows on Google and read that triple pane windows are heavier and often the frames are larger. I told LG this on the phone and he said and quot;of course they're heavier, there's more glassand quot;(4.) LG's offer to give my a $1,200 discount does not make sense. I wouldn't buy clothes that were to small for me even at a 70% discount, so why would I want to keep windows that were not made to fit my home? If he were to remake the windows he still refuses to remake the door. THE DOOR IS THE WORST FIT! The siding guy told me that my door frame is 2 X 4, the door Gravina installed is 2 X 6. (LG told me that they no longer make patio doors that would fit my door) The threshold area sticks out over my patio and the frame is so large that there is at least 10% to 15% less glass. There is about 1 and amp; 1/2 inch space at the top of the door. Installing a new wood jamb and casing will not correct the window problem...THE WINDOWS WILL STILL BE TOO SMALL. LG state and quot;The doors are not custom sizes and each manufacturer builds a replacement size to which all heights are 79 1/2 and quot; tall. and My patio door is 80 1/2 tall. I had quotes from 3 other window companies, every one of them said they could get a 80 12and quot; door which would fit my home.(5.) LG's three offers are not fair as far as I'm concerned! I do not want to be stuck with a door that was not made to fit my home, they modified my home to fit his door and windows. AND at this time, even if he were to offer to remake everything I would still not want to do business with this man after the way he has treated me! I called their office on Thursday 5/29/14, the day of installation. LG did not return my call until the following Monday when he left a message stating that my stopping payment on my credit card was a felony and that he could collect triple damages and that I need to take care of this IMMEDIATELY! His men came to my home on Wednesday, argued with me about the size of the windows and door, handed me an intent to lien on my home a mere 6 days after the installation but did not even try to resolve anything. and The product and and quot;serviceand quot; that I have experienced with Larry Gravina's and Company does not and give me confidence that they would honor any warranty or correct any possible future problems.I want to have new windows and patio door replaced by a reputable Company at which time I want Larry Gravina to take his windows and door and have nothing more to do with him.