FIVE STAR DRAINS & PLUMBING LLC

We were on vacation and arrived home on Nov 24 of 2008. FiveStar Drains came out on the 6th of Nov to unclog a plugged up main line that my sister in-law had while she was watching our home. First off, the first tech went right to pulling the toilet and running a half blade through the toilet access without success, so then he proceeded to go to the main in the crawl space where he should have started in the first place. No success. Their next step was to talk my sister in law into going through the roof vent which is an even harder access point from all the plumbers I have talked to. So after bringing another tech out for more money and going through the roof vent with no success, the next solution offered was to bring out a camera and see what was going on in the main line. The Camera tech noticed roots which are common for such a old house. Not being able to see all the way through the line, the next option offered was a $2500 dollar charge to rip out the old line and replace it with a new plastic line with a 4" clean out. I told my sister in-law to take it easy until we got home, and I would call out another company I have used before on commercial job sites as I am a commercial superintendent for the last five years. When we arrived home the sewer was backed up so I called Camline "Mike" out to rerun the main from under the house. Within 45 minutes and 2 hard spots he had cleared the main sewer and gave me a 6 month warranty and up to a 1 1/2 if I used root-x treatment in the line. He also ran a camera through the line and we only saw root ends around some of the joints connecting the clay pipes together. It was amazing how CamLine "Mike" the tech knew he was hitting something and how he did such a good job at attacking the problem he used a full blade instead of a half blade which attacked the tree roots where as FiveStar only used a half blade not cutting the roots properly and only making a small hole for some slow drainage. FiveStar refuses to give me any sort of refund even though I have a dvd movie of my newly cleaned lines. Fivestar does not even post or add their actual physical address on their web page, or their phone book ad. They use a P.O. box instead, as I tried to go to their office directly and got the run around. Now I am heading to Small claims court next, since they won't budge on any type of refund, Whoa, what a headache FIVESTAR DRAINS AND PLUMBING LLC. IN THORNTON COLORADO.

A royal pain. Constant calls to them to get it done right, poor workmanship, etc.

Overall the work was completed after 5 trips and the fee was exorbitant in my opinion. They were first called out on 8/8/05 and the final call was 9/6/05. When the zones were reset they did not match the zones set up at the master controls and the sprinkler still would not work after the first 4 trips and the $1761 charge. They kept sending different people to work on the system and assured me it was fixed each time, before the final trip I could not even turn on the sprinkler through the Master control box. It wasn't until the final call when they were again going to charge me that I told them I would report them to the BBB that the problem was finally resolved and I was not charged for the day and the system was finally fixed.