Federal Heating, Inc.

Paid $170 for an item that is available online for $48. They do not accept returns

See above.

I think more and more people will be buying systems online, and will be searching Angie's List for a contractor to install their system. Since I have already done a lot of searching, I am posting this for a few providers who will not do this (but I did find one that will - see CT Heating and AC). I first spoke to Carla in Parts and then also Tam in Service. Both are very friendly and helpful people. But Tam explained that they just cannot install a system that was not purchased from them or purchased online. I asked why and she explained because they would not be able to warranty the system. I explained that the seller provides the warranty, not the installer. But she still could not explain why they would not do it, other than that is just not the way it has always been done. Tam related that she has worked at three HVAC places not, and none of them would ever do this. After that I found CT Heating and AC, who did it that week and did it perfectly. If you are in the Denver area - that is the company to use for this situation. I had to pick a grade for this, so I had to assign an F since they were not able to meet my HVAC needs. Federal Heating will likely do a superb job on all your other HVAC needs, but they are not yet hip to this new way of doing business.

These people sold me the parts (motor + run capacitor) I needed to repair my central AC, when nobody else in town would (everyone else cited the fact that I'm not an HVAC contractor as the reason they wouldn't sell to me). Found a motor that was an exact cross to the one I was replacing, got the part in quickly, and got it to me before my furniture burst into flames from the heat. The only reason they only get a 'B' on price is because I think they took a *little* bit of liberty with the price of the replacement run capacitor they sold me. I know they need to make their share to stay in business, and I know what the wholesale cost is of the parts, so I can't begrudge them a bit of profit, but I think they went just a little too far.

unknown

I was desperate for a boiler repair, no heat/hot water, and agreed to have Federal come out. The initial charge was $129, and that was a red flag, but I needed action. The average charge on Angie's List is about $79. The technician could not come on the appointed day, because of family problems, and that was fine with me; I always understand that. He came the next day, and he was completely competent and capable. He analyzed the problem and left, and said the office would call. Sure enough, a delightful woman's voice gave me the bad news. I was in shock. More than $1,500, plus a day to find the pump. I told her to wait. Immediately I called the boiler manufacturer, and when I told the service rep the price, she freaked out too! She quick gave me a list of totally trained and competent people in Denver, and I picked one. The whole job was completed by another company in two hours from that phone call, and for $700. Beware of this company's pricing. I certainly will not call them again .

Excellent!

They were reliable, pleasant and punctual. They were honest and did not try to find problems that did not exist. They told us how to improve on our heating efficiency.