Family Garage Door LLC

We called Family Garage Door to replace our garage door spring. A company named A1 Garage Door arrived. We received somewhat cryptic replies when we questioned the name discrepancy. There are multiple phone numbers out there as well. They answer without identifying company name. All very fishy. We still don't know about Family Garage Door but they do have an online presence??? A1 charges $135 an hour for labor which of course was not disclosed when I asked prior to scheduling. I was only told about a $20 trip charge. Also we were asked to digitally sign prior to doing the work and only upon receiving an email receipt afterwards did we see the lengthy 2 page contract-for the total protection of the company and not the homeowner. The technician worked one hour to replace the spring and barings. We were charged over $800 which we now know is much more than the average cost for such work. Unfortunately, being locked in our garage we were hasty to hire the first company we found and didn’t do enough research first. BUYER BEWARE.

I called and had a service man come out the week before he looked at the work to see what parts where needed. Was told by him that the work couldn't be do till Monday told him to go ahead and schedule it. Called the end of the week to see if we where on the schedule and was told YES. Monday came no call so I called them was told we where on schedule between 10 and noon. No show no call so called again at 1:00 and was told tech would call me back, at 2:00 called again told tech would call me back. No call no Show called again at 3:00 told I was on schedule for between 4:00 to 6:00. When I pushed this time was told they wouldn't have part till next day. Cancelled appointment. Customer Service for this company Stinks.

Excellent!! I could not be more satisfied. Pleasant and professional from the phone call thru the entire service. Love these guys! This is what a company SHOULD be! :o)

They were on time and did the work needed without pressuring me to buy more than I wanted.

They were awesome and worked with us to get everything installed. We love our new system and they’re so much quieter than the old ones. Would definitely recommended Family Garage Door LLC for your needs!

Excellent!

Great! Prompt and fixed on the spot! Lifetime guaranteed. Pleased with professional and prompt service. Would highly recommend.

Not only were they fast and friendly, they replaced our garage door (previously uninsulated) with an even better one (insulated) for a lower price than we had paid the other company! They were understanding and prepared for the job. I could not be happier with Family Garage Door LLC.

Needed to update our garage door, and they came and was very knowledgeable about what we needed and gave us a fair price, and was very timely about the repair. Worked fast and efficiently. Very nice staff!!

Family garage answered the phone when we called, scheduled a technician to come out within one day. The technician installed everything quickly and correctly while being friendly and courteous.

I called Family Garage Door on a Tuesday morning after my aging garage door opener failed. They sent over a technician by 1 pm that very same day to replace the opener with new garage door opener. I was so impressed by their professionalism, quality, and speed of service. They also quoted me a very fair price on top of their great service. Highly recommended!

On June 30, 2017, our garage door was gently laid to rest when the cable snapped and it fell to the ground at a rather awkward angle. I was on my way out of town, but told my husband I would look at some companies when my flight landed. My husband, bless him, called a company to take a look as soon as he returned home from dropping me at the aurport. They took a look. One single look. I'm sure they're still laughing. Nothing could be done to save this door. They gave him a quote to replace it. Just the door. They don't replace motors. Oh. Ok. For continuity, he kind of wanted to stick with them. But after communication stopped being consistent, I decided to go use the Angie's List subscription I pay for to explore my options. I found Family Garage Door. I found other highly rated companies as well. None of those companies sponsor Special Olympics. I've worked as a nurse with people with intellectual and developmental disabilities for the past 10 years; I'm a little biased. Family Garage Door also has a really nice website, and they made the effort to ensure ther mobile site is easy to read and navigate. These things are important to me, you guys. I can't explain it. Moving on... I entered some contact information and my garage door needs into an online form. About 15 minutes later, someone called me and we made an appointment for a consultation. The guy called when he was about 30 minutes away, which was great. It gave me time to get home from work and make sure the dogs weren't going to charge the door because "omg omg new friend!! Friend!! Everything is exciting!" He took a look at the door, went over my options, and gave me a quote. Their quote was much lower than the other company and - AND - included a new motor. Not just any motor. This one connects to WiFi. I can control it with my phone. The future! The door had to be ordered because why would I want one already in stock? *pfft*. I was told 2 weeks. Two weeks later the door arrived. It was installed the next day. It took like 3 hours. Amazing. Now we have a new, beautiful, insulated, *quiet*, garage door to replace the 15+-year-old, cracked, chipped, obnoxiously loud, full of holes door we had before. I love it! Many many thanks to the guys at Family Garage Door!

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Everything was great.

Excellent service. I found Mark highly professional, considerate, and responsible. Will definitely hire for future garage door works. Highly recommended.

Jared was punctual. He also educated me about how things worked with garage door. He told me the problem and offered options. I thought i would have to miss work because I couldn't get my car out. He offered to replace the springs with the type that would allow manual opening in the future (in case a problem occured) I was barely tardy for work.

Mark was prompt and worked efficiently to get our garage door working like new again. Highly recommend him to anyone looking for a reliable and reasonably priced contractor to perform service work on your home/garage

The motor was seized and the springs were worn. Mark replace the springs and gave us a fair price. The whole job took a little longer then an hour. Profiecent and professional.