Ernie's Roofing Siding Gutter of Denver

BEWARE! Although Ernie’s Gutter and Roofing has a number of good reviews on Google (these are the ones he shows on his website), he also has quite a few negative ones. Be sure to read all of these before deciding to hire Ernie. I ended up hiring Ernie without first doing so, which was a huge mistake. Also he has a F rating with the BBB even though his website says he has an A+ rating. Review those complaints as well before considering to hire Ernie. These are the reasons I would never hire him again: •Hired to repair May, 2017 hail storm damage. Assured me he was very experienced with insurance companies; took 2 months to finalize estimate, I had to become involved. •Multiple grammatical errors along with incorrect wording on his authorization form to start work. Took 3 variations to get it right. •Insurance acceptance was on 08/03/17 yet roofing work didn't actually start until 09/22/17. Workers just showed up without any notice. •Has very poor communication, follow-up and follow through. Uses automated text response when you call him, which says “Sorry, I’m on the other line I will call you right back”. I would have to wait sometimes days for him to actually call me back. Emails and text messages would also often go unanswered or until I would repeatedly send him the same messages. •Ernie’s lack of understanding regarding adding a layer of insulation board to my existing flat roof and his failure to order the right product has left me with remedial work to make the edge of my roof look right. At no point did Ernie ever acknowledge his error or offer to correct this issue. •Failed to pull a permit until I requested it. Took 12 days to get a copy of it. •Finished all of the roofing work towards the middle of October with gutters and downspouts installed at the end of the first week of November. Didn’t hear back from him until after the first of the year. •Finally heard from him in Jan. 2018, where he informed me he noticed he had not sent me a final invoice. When I reminded him the work was not complete and that he still needed to replace my damaged skylights and a few other miscellaneous items he informed me that he decided he wasn't going to do that work and would take the cost off his invoice. •Added approximately $5,000 more to the last invoice without advising or reviewing with me. I had to get insurance company to approve it. •Provided a list of 12 things (most of them minor items) that need to be done prior to making last payment. He never came out to review these items, never took care of them and threatened to put a lien on my house. •One major item on the list was regarding wrinkles that had developed in the flat roof. He never came out to look at this issue and when I asked for the name of the manufacturer of the roofing so I could check with them on if the wrinkles were acceptable, he simply ignored my request and continued with the lien process by sending me by certified mail his latest estimate and a letter of his intent to lien my house. •I tried to communicate with Ernie to try and resolve the situation, I even offered to pay a majority of the invoice if he would simply tell me who the manufacturer of the roofing material was. I even reduced my 12 item list down to 3 items. He countered my offer by asking for all but about $2,000 of the invoice and still never provided the name of the roofing manufacturer. •I ultimately ended up calling on a roofing expert who advised me that though the wrinkles were fairly obvious they shouldn't cause me problems in the future. After which I made the final payment to Ernie, and although he said the lien had not yet been filed, I have no way of knowing until I have a title check done on my house. •In the end Ernie never called for the roofing inspection to close out the permit, I had to do it. •A final note, I have not include everything that went wrong or all the issues I had with Ernie. A hard lesson learned, but I will never again hire someone without first researching them. Best of luck to those that do hire Ernie.