Empire Today

Very unprofessional. I had to ask the crew to leave at 8 pm at night and they weren’t happy with me. They were not interested in taking care of the details correctly. They just wanted to be fast. They removed carpet and laminate and replaced it with luxury vinyl plank. I expected them to drop the baseboards, but they stopped at that. Some of my door jambs and trim are a mess and they gave me no guidance on how to resolve. They left a floor outlet sticking out of the floor and said nothing. They removed the floor guides for the sliding closet doors. When I asked how they were going to fix it they said to go to Home Depot and buy taller ones and stick them down with double sided tape. I paid a lot of money for a professional installation and that’s not what I got. I’m having to pay other contractors to deal with these issues.

Two years after Empire replaced all the carpet in our house, we had to have the entire house restretched. Their installation warranty is only 1 year, so we were out-of-pocket on having the carpet stretched. We certainly didn't have Empire do it the second time. In 50 years of home ownership, my carpet from Empire is the only one problem I have ever had. Even Empire said it was unusual, but too bad.

Installers caused a lot of damage to my walls, baseboards, cabinets. I expected to touch-up paint here and there, but I need actual professional repairs. The install supervisor left with 10 minutes, leaving 3 non-English speaking installers with whom I could not communicate. They rushed through the job and left in a hurry. Now I know why, since I am still discovering damage a week later. I will never hire or recommend them and I wish Angi had never referred me there.

Terrible!! Took over 3 months for resolution of problems. Will never use again. They did not fix a flooring problem prior to installing new over it. This despite being told about the issue. No transition strips used where needed. After over 3 months, someone finally came out to fix the problems. Overall, TERRIBLE service.

Horrible. Cancelled on us several times, then never showed without cancelling. Don't answer their phone and voice mailbox full.Ended up having to cancel. Was promised a quick refund. Weeks out, still no refund Don't deal with these people

Our sales appointment went ok. There was pressure to commit and schedule work very soon but I thought the price was fair and we found what we wanted so I was ok with committing. With difficulty taking time off work, we broke the job up so it could mainly be done on a couple Saturdays and I planned to take a personal day for one Friday for a portion of the job that would need two consecutive days. It is really difficult for me to take the time away from work and took a lot of extra work to prepare to be out. We also packed up our rooms in preparation for the installation which added to the work and stress prior to installation. On the day of installation, I had not heard from anyone and called at 10:30 like I was asked to do. I found out that too many installers had called in sick and there was no one available to come install my floor. They asked to reschedule for the next day, Sat. Since I had planned to have them there working, I said ok but it was important that they try to complete the job in the one day. By the next day, we received a missed call at 9am (no message left) so when we returned the call, they said that because of the weather, they were not able to get to us to install. I cancelled our entire order. Very frustrating to have packed and moved all of our stuff and turned our main living space upside down for no reason. Lost a personal day for no reason. Lots of work and stress for nothing. Now I have to start over with another company because I have no trust in anything from anyone at Empire. They will say anything to keep you believing but they aren't able to back it up with anything.

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I give them an A for our sales representative, but a B or below for the installation. Our salesman rocked! He was punctual, friendly, and gave us mutiple flooring options for our new home. He spent time explaning each option and priced out numerous scenarios for us. He was tip top! But, onto installation... They were able to schedule for next day service which was ideal. We were very happy about that. However, the saleman said we would receive 2 calls. 1 call to verify that we were on for installation the next day and another call to let us know when they were on their way. We never received the first call. We had not moved into the home yet and it is an hour away from our other house, so we asked for a 1 hour courtesy call prior to the service. I received a call from them saying they were on their way and would be at the location shortly. That was a surprise. I quickly sent my husband on his way, but they were there within 30 minutes and waiting for us. They called me more than once asking why no one was there and I repeatedly explained they were to give us an hour's notice. I was having a hard time understanding the installer over the phone and when I told him that, he hung up on me. I had to call the main number to figure out next steps; it was kind of embarassing to have to explain that to the customer service representative. We got that figured out and they said they'd be done by 4 or 5 and would give us a call. After 5 came and went with no call and no answer when we called them, we headed up that way. Unforntuately, they didn't finish until after 7, so we were waiting around outside while they worked. I guess we should have waited for the call. The work was done relatively well but after the installers left we found that where they had joined the carpet to other flooring, such as bathrooms, the metal carpet trim was placed too high and the doors wouldn't close. We were able to pound some of it down with a rubber mallet. They probably called to check in with us on the service, but never left a message, so I didn't call them about it since I didn't want to drive an hour to the house to have them come try to fix it. Overall a good product so far in the home. The experience could have gone just a little more smoothly.

Their sales rep was very up front about their pricing. They are not the cheapest nor the most expensive; and I found this to be true. I chose Empire because they seem very eager to stand behind their products. I appreciate this! I was surpised that they actually do not have a lot of diverse options to chose from, but I must say that they did offer exactly what I wanted.The crews installing did an excellent job. They were very neat and courteous. I am very happy with my new floors!! There was only one thing about the entire process I did not appreciate. The sales rep that came to our home is extremely pushy! While he is obviously a good sales person, he made you feel as though it was a huge inconvenience for him to return if you were just going to choose them anyway. It made the free estimate feel not-so-free. I felt very pressured, so just be prepared for that. But I would certainly use them again!

This is the 3rd time I've had these company do work for me. They are all very professional and quick. I had a very large room installed with carpet as well as tile and it is beautiful. They always have me inspect their work and do any repairs if needed. This was done in one day. The work was done so beautifully that I called them back the same week and had them install tile in my kitchen and they were very quick to do that, also in one day. The floor was in pretty bad shape under the existing tile and, was pretty noisy when walked on. They walked the kitchen, found everything that made noise and screwed down. I no longer have a noisy floor and it's wonderful. They put down a sub floor and none slip tile so I no longer worry about slipping plus it's beautiful. We did find a couple of things that needed repair on the tile and Angle, the installer came back on Sunday and repaired them. He was wonderful and professional and I would definitely have them all do work for me again. Actually Angle did the downstairs tile and we requested him back to do the kitchen. I still have a couple of rooms that need carpet and I wouldn't hesitate to call them back. The gentleman that originally came out was Garrett, and he was extremely helpful in helping us choose colors. I definitely would call him back and I highly recommend this company.

Preliminary Quote was overpriced

Perfect. 2 days very professional

Fast response to request for quote, sales person was knowledgeable, a little hard sell but actually delightful, he loves his company and his product. We were trying to decide between Empire and Lowes for a carpet installation to get our home ready for sale. Price wise, we might have been able to go less expensive with Lowes but it would have taken a few weeks to get someone in - and really, there wasn't a huge price difference. Empire was able to get in within the next couple of days. We know we paid a premium for speed, and we were not disappointed. The carpet and flooring are satisfactory - not hugely plush, but we weren't choosing the carpet that we wanted to live on. That'll maybe come with the next house, we'll see - we may decide to go with the longer wait if we can find something that is significantly less expensive. The absolute best part about the whole experience was the installation itself. The people Empire contracted out to for the install (and I should find their card and write a review about them) were incredible. They did 2500 sq feet in one day - much better than the two days we had been told to expect. Sure, they were there until 8:00 PM and brought in a second crew that had finished at another site to get it done, but we were still impressed. Those guys worked their tails off, and Empire chose them, so Empire gets kudos for that as well.

I made an appointment to have a salesman come out to give me an estimate on replacing my 12 x 14 feet of kitchen flooring. They were advertising $99 room specials so I thought I would check into it. Well, the salesman was right on time and very professional - no issues whatsoever with that part. It was the quote that left me with sticker shock! I told him I would remove the current flooring as well as the appliances so it would be ready to go. So, he said that the material itself would be $99.00 as advertised, but labor would start at $1800.00 and that if there were any issues with the subfloor such as a gouge then it would go up from there. Seriously ridiculous... No doubt Empire will respond with the standard "We're sorry blah, blah, blah".

The sales person was prompt and extremely polite. The sales person did provide us with multiple options to look at, and allowed us to take them around the house to visually see how it look. Towards the end of the estimate the sales person became a little bit more pushy about making additional sales and trying to convince us to finance the rest. Overall the sales person was really good, he even provided us with a next day install starting time which was far later than normal. The installers called before they arrived and even waited an extra few minutes while I was stuck in traffic.The installers did talk over all our options with us with regards to trim and quarter rounding. They verified the product and confirmed measurements. The installers were very polite and courteous Even with a start time of 11 they were able to install the product in the entire living room by 4 pm. When they left they cleaned up everything and put our furniture back in place, they also provided us with helpful tricks to maintain the flooring. OVERALL A GREAT JOB.....

The company was absolutely great! They were very prompt in setting up appointments and coming to my home to show me flooring samples. The selection was a bit limited but it was fine as it was less choices to get me confused. The quality of their samples and flooring selection is amazing. They scheduled the install in just a few days. The install went very well. They moved furniture, installed the flooring and cleaned up after themselves. Their pricing was far superior than other estimates I had received! The work was very professional and wonderful.

We went to Empire for new carpet and hardwood flooring. The salesman came to our house and he was impressive - promising the moon and stars. He said they can install carpet and hardwood flooring - no problem. The day the installers arrived, they said hardwood couldn't be installed - we would have to go with linoleum because the floor wasn't even and they couldn't fix the problem. The installers were friendly and quick but once the project was completed, we had to call them back repeatedly. First, we had to call them back twice because they didn't reattach all the doors upstairs. Then we had to call them back twice to repair the linoleum. The linoleum is so cheap, even the slightest bump with furniture, and it rips. Then immediately the nails in the linoleum began to come up - this problem is still going on. We have cut ourselves repeatedly on the floor. The carpet is coming up in little pieces, and now the linoleum is coming loose and bubbling in various places. We are going to have to redo the entire floors. Do not use Empire - it is a horrible product - installed poorly.

From start to finish, these people wasted my time and tried to manipulate me.

The rep called a few hours before the scheduled time and confirmed the appointment. When he arrived, he had several samples of carpet and vinyl for us to look at and discussed the particulars of carpet padding, carpet quality etc. with us. This was all good. The negative was that he did a very hard sell job, repeatedly telling us how Empire can provide the lowest price and that everyone else will give you a low price that doesn't include all the necessary things like installation of tack boards. Once was fine, hearing this 8 times was annoying. Some of the installation techniques did not seem high quality (e.g. not pulling the toilet to place the vinyl under it to make sure the edges don't curl). We got to see a comparison cost for 2 carpet choices, but the rep did not leave a quote with us. A day later, we got an email with a single number for the whole job - no breakdown, no quote document. For a company that makes such a big deal out of leaving things out of an estimate, they sure didn't try to convince us that they hadn't done the same thing but not providing any detail. Among the 3 estimates we received, this one was the highest by about 40%.

At first, thought the estimate was high, but then we shopped around and found two other companies who were equally high or higher. So, we went with Empire because of their reputation. The installers were nice, came late though. We were pretty satisfied with the install. There were a few spots that we saw a seam or it appeared to need another staple. We called a few times and got the installers back two weeks later to fix it. They came out quickly, fixed our areas of concern, and gave us a direct number to call if we had any other issues. Overall, they were professional, helpful, and did exactly what they said they would.

Empire Today LLC were great. I have nothing negative to say about them.

Based on a recommendation through a neighbor's friend, we contacted Empire for a quote on hardwood floor and tile for our bathroom. I've seen the commercials and would never have thought to call them, but because our neighbor said her friend had a great experience and received a great price, we scheduled an estimate. The warning bells went off when I filled out the online request form and had to check a box stating that all decision-makers would be present at the estimate. That indicated to me that we'd probably get the hard-sell push to make a decision on the spot, which is a huge turn-off to me. If a company has a product that's good and a price that's competitive, they shouldn't feel the need to pressure someone into making a quick decision. The salesman arrived right on schedule and showed us a few samples, none of which blew me away. He measured and then started to talk about what a great company Empire is. As he started calculating the estimate, and I noticed his hands were shaking. Guess that's because he was nervous about the ridiculous hard-sell he was about to present. He showed us the estimates, which seemed pretty high after having looked at the gorgeous hardwoods at Carlisle Wide Plank Flooring (you have to install those floors yourself or hire someone to do it). He then started the push us to put down a $50 deposit and schedule our installation appointment. We told him absolutely, positively there was no way we were making a decision that day. We wanted to get other estimates and think things over. He kept pushing, but we remained adamant, and I actually had to start packing up his flooring samples to indicate that it was time for him to go. The same day we received another estimate from the company my husband used to install floors in his old house 15 years ago. The price came in several thousand dollars lower, and the wood was MUCH better looking and was solid rather than engineered. The Empire sales rep never followed up with us following the initial meeting...I'm not surprised. I think anyone who has time to compare estimates and think things over will probably decide against Empire. They like to talk about their A+ BBB rating, but the high-pressure sales tactics are sketchy to me at best. I think our neighbor's friend who had such a great experience with Empire called them after getting a quote from another company on Bruce's prefinished flooring and asked if they could beat it. They did, and the installation process was apparently very good. My recommendation if you decide to contact Empire is that you get estimates from other companies first, and then ask Empire to beat the price. Otherwise, they will probably come in with a over-priced quote just to see if you'll go for it! Glad we didn't!

Fast quote, fast installation, and great price!

We dealt with a salesperson and the experience was good because they brought samples to my home and came to look at the area. The installers were a problem though. They installed the flooring fine, but they said they wouldn't do the baseboards. The salesman didn't help or interfere. They did give me a $250 discount, but it didn't solve my problem. Getting the baseboards done through another company was more money than the $250. I told them that I was dissatisfied, and I think their customer service was very poor. I will not use this company again.