Elite Custom Builders LLC

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I made the appointment, the technician showed up on time. He looked for the best location for the vents and installed them. No problems.

The work was good and professional. Their level of contact was poor. I had to follow up a couple of times with the contact that was assigned to our project. He was very professional on the phone and I never had to leave a message he always answered.

I asked for an estimate to repair our roof and gutter and the estimate that I was given was $490.00 with a discount for hearing about them on WAYFM and Angie's List for a total of $450.00. (Another company said that it would be about $450.00 to repair that area as well, so it seemed to be a reasonable quote.) That was nice that they were willing to give a discount! They were very prompt to the appointment and inspected the area of repair. They also told me a bit more about my roof (it was a newer roofing job than we expected, 30 year shingle, etc) since we didn't know anything about it when we bought it due to it being a foreclosed home. Definitely appreciated that! I did have to follow up with Elite Roofing to get the estimate after the appointment though. I was told that I would hear about the estimate the following day, but when I didn't I figured I would wait a business day and the weekend before I called to follow up. I ended up following up late on Monday. I reached the office and they ended up putting the owner on the phone with me to apologize that I hadn't gotten the quote yet. The man who had the appointment called me later that night to follow up and apologized. I appreciated their promptness when it was brought to their attention.

The crew showed up and finished the work in one day, even though it was a fairly big job. Brian showed up after the guys finished to do a final walk around with me to make sure that I was happy with the work. Abou three days after Elite finished the installation my renter called to notify me that there was a crack in the ceiling of one of the bedrooms that she had just noticed that wasn't there before the roof was replaced. I remembered reading on the back of the contract that Elite wasn't responsible for cracked driveways or ceilings during the installation. I called Brian to see if there was anything he could do. He told me that in some very rare occasions ceilings can get cracked from the roof work that is being done. He told me that he would put in a work order to have the crack repaired at no cost to me! Elite worked out a time with my renter so they could get into the house and fix the crack. I stopped by the following week to take a look at the repaired ceiling and it looked great! I was elated that Elite fixed the crack in my ceiling even though they didn't have to! I was so impressed with the service I received from Elite Roofing that I am going to have them install a new roof on my other rental next spring once it warms up!

We contacted Donny Brust with Elite Roofing and asked him to take a look at our roof. Donny came out promptly and told us we needed a new roof. We contacted our insurance company, Donny came out and met our adjuster at the house. After they were done we had an agreement to replace our roof, our siding and give us a new paint job. Elite came out as soon as we had our insurance money, the roof looks great. The workers were polite and efficient they were able to complete the work quickly. Elite also set up our siding replacement and exterior painting. The workers were great, it is winter time but they were out here everyday weather permitted. When they were done they cleaned up everything completely. I couldn't be happier with Elite Roofing they did a great job, my house went from an embarrassing eyesore to the best looking house in the neighborhood. I highly recommend Elite Roofing. I also highly recommend Donny Brust, he did a great job and kept us posted on what was going on every step of the way.