DISCOUNT CABINETS & APPLIANCES

Do not do business with the Company! I placed an order with them that was supposed to be delivered in 2-3 months and it’s been 9 months, I’ve paid over 50% for my order and the Company refuses to respond to my e-mails concerning the status of the order. Huge integrity issues with this Company and they have “company policy” which contradicts their own contract terms! I contracted Thurston (also dba DC&A, Discount Cabinets and Appliances and Kitchens of Colorado) for a kitchen cabinet order in March of 2017 and the contract had a delivery date of June 2017. It’s almost November 2017 and nothing has arrived (over 9 months since I ordered the cabinets!). Thurston has not acknowledged any responsibility for not delivering the cabinets timely yet they continue to hound me for payment on the final balance even though nothing has arrived. They continue to promise that the cabinets will be in “shortly”, “next week”, even “tomorrow” but nothing has been delivered. To make it worse they are requiring a final “cash” payment to be made to them before the cabinets arrive to them and have indicated they will not deliver the cabinets to me until I pay them cash for the full remaining balance. This payment policy is not in the contract that I signed but according to my sales rep it’s company policy which they can’t make any exceptions to. I’ve recommended to them that they should make their “Company Policy” align with their contract terms! I can’t delay the cabinet delivery any more than it has already been delayed so with extreme reluctance, I agreed to make a final payment via a credit card (to give me some sort of recourse if they don’t deliver) even before I have any opportunity to inspect the cabinets and before they deliver the cabinets to my residence but they have not responded to that offer or given any indication to me as to when they will deliver my cabinets. They just want cash and they’ve gone completely silent on me (other than payment requests) presumably until I give them cash. I thought this was a reputable company but ultimately this company has the most rotten business practices that I’ve ever experienced. On four occasions, I’ve requested evidence from them that they actually place the cabinet order with their manufacturer but they refuse to respond to that request – this request was made after I found out in late April 2017 that they forgot to place my order with their manufacturer after I signed a contract with them and gave them a 50% down payment. I have numerous other complaints about this company but the lack of performance and refusal to refund my deposit is the biggest issue at this point. I would highly recommend looking elsewhere for kitchen or bathroom cabinets!

They had a reasonable price and they were very good. They moved the kitchen range in for me and it went very well. They were on time, prompt and even a little bit early. They were also very nicely mannered.

They were very helpful and had good rate.

Arrived at 9:30 am to investigate purchase of an Asko dishwasher as they were one of a few dealers for this brand. Salesman was very helpful in exploring the available options and also offered a floor model that was currently for sale at a reasonable price. Purchased the floor model and installation was arranged for later that day through an independent installer fro $100. Installation went fine and dishwasher was up an running within 12 hours!

THE DESIGNER HELPED US TO PICK THE WOOD, STYLE AND FEATURES THAT WOULD BENEFIT US MOST. THE DESIGNER CHANGED THE WHOLE LOOK AND FEEL OF THE KITCHEN. AND HELPED US TO IMPLEMENT THE DESIGN FEATURES WE LIKED.

THEY SAT DOWN WITH US AND LISTENED TO OUR THOUGHTS AND PLANS FOR OUR BATHROOM. THEY DREW UP OUR PLANS AND WERE VERY HELPFUL IN ORDERING AND SUPPLYING SUPPORT.

UNFORTUNATELY, THE GENTLEMAN WHO STARTED WORKING WITH US LEFT BEFORE THE COMPLETION, SO THINGS WERE A LITTLE CONFUSING TRYING TO EXPLAIN THE CIRCUMSTANCES TO ANOTHER SALES PERSON.