DENVER LOCK & KEY

Spoke with Robert at their office, who helped instruct me on how to disassemble the lock, and tried to save me money on what he thought would be an unnecessary service call. I appreciate this, but I ended up requesting someone to come out so I didn't screw anything up. I was greatly impressed by the professionalism, work ethic, and communication skills of the gentleman who was sent out for the service call (Edgar). Apparently my oddball sliding door lock wasn't working properly to begin with, so a simple rekey wasn't ultimately possible. Even though I wasn't able to rekey the lock as I initially wanted, I was extremely happy with the quality of service that I received. Would definitely hire again.

unknown

So I was worried about installing electronic door locks and a new handleset properly and decided to call a professional. After 2 visits over a couple of weeks Denver Key and Lock was only able to partially install one lock. The problem was they seemed very hurried and made the assumption anything they didn't immediately understand was broken or defective. After doing the work to consult the instructions and call the smart lock vendor, we were able to complete the jobs ourselves. They also couldn't even figure out how to reverse a handleset mechanism for a left hand door. We regret Denver lock and key was really of no value whatsoever other than a bill. While they may be good at something, installing smart locks and door hardware is apparently not once of them.

I would use them again. They were fine.

He arrived on time at 10AM, quoted the job and then proceeded to do the work which took all of the day and part of the next day. He cleaned up after himself when he was finished since he had to drill some holes and patch some drywall. Everything looks and works great!

The work was adequate and they were on time.

We had an excellent experience. I called on Thursday morning and they told me how their pricing works and that they could send someone out that afternoon so I agreed. They gave me a 30 minute timeframe when they would be out. I told them I'd be around all afternoon so it would be fine if they were late. They were about 15 minutes later (no big deal since I told them I didn't mind). Anthony came over, I showed him where all the locks were and gave him keys to them. He removed them all and went out to his van to perform the rekeying. He was very friendly and professional and answered all my questions. He did a quality job and was in and out in a short period of time.

The locksmith arrived on time, was efficient and courteous.

THEY IMMEDIATELY WORKED ON THE DOOR KNOB AND DEAD BOLT WHILE I WAITED. THEY WANTED TO ENSURE THAT I WAS A SATISFIED CUSTOMER, AND THEY DID WHAT WAS NECESSARY TO MAKE ME ONE.