COMFY CAVE LLC

Problem resolved. Technician Jared was excellent.

Pricing was great, easy to schedule appointments for the consultation and the actual install. They're a small shop but I was impressed by the service, knowledge of the techs, and the really competitive price they gave me. (Much cheaper than the quote I got through Costco.) Would work with again.

unknown

The estimate was on time and very professional. The installation was on time, clean and very professional as well. I would absolutely hire them again.

The HVAC person that came out to provide an estimate was horrible. I was considering a boiler furnace and the suggestions ranged from installing it outside to adding heating coils on top of my wood floor and then covering it up with another floor; really? The company spent an hour looking at my scenario and then promised they would send me an estimate. Never got it. This was a total waste of my time.

Great job - highly recommend. I had tried to get another company to come out 4 different times. Finally, Blue Ribbon Warranty called Von and he came out the same day. He was actually early to the job - and he called to be sure I would be able to accommodate him early. I was very pleased with the job and result. Courteous, prompt, and professional. I'll use him again.

Excellent Service! Von squeezed me in to his full schedule in the evening at the request of another technician who was not able to complete the needed repair. He arrived promptly, was courteous and easy to work with and he stayed until all my concerns were completely addressed even though it went pretty late into the evening. I have an old boiler that many companies don't know how to work on and just want to replace. Von quickly and accurately diagnosed the problem that others had not been able to figure out. He worked hard to make sure it was exactly right even replacing a pipe a second time because it was making a whistling noise. He replaced a leaking valve without charging me extra and replaced and rewired a zone valve for a very reasonable parts only charge. Very trustworthy and professional. Very easy to communicate with. Very thorough in answering all my questions. If you need any heating or air system work done Von is the guy to go to.

unknown

I would not recommend this company to my worst enemy!! My heater was not working so I called them since they were recommended by Blue Ribbon Warranty. It literally took them 5 different times to find out the problem. And, each time they said they fixed it. Each time they stated that the filter was dirty and they took it upon themselves to open and use a filter that I had there without my permission. I spoke with the owner, Von, and stated that this was ridiculous that they changed out my filters 3 times in less than a week! He denied that they did anything wrong!! One guy stated that I needed a new heater and he would be more than happy to sell me one. I was appalled since my place was only built in 2006! The worst part is that one of the guys during one of the visits taped up the PVC tubing that comes from the AC unit to the drain without my permission. He did not check to see that the tubing was still over the drain!!. Therefore, with him taping the PVC tubing to the AC unit, (which I found out was not to code!!) he now caused the PVC tubing to be 3 inches short of the drain. Come summer, I started my air conditioning and when I went into the utility closet to change the filter, I noticed that the ground was flooded because of the horrible workmanship. I contacted my insurance company to fix the flood damage and they contacted Comfy Cave to tell them that there is a claim against them for faulty work. Get this, THEY DENIED EVER COMING TO MY HOUSE EVEN THOUGH I HAD THE 5 WORK ORDERS TO PROVE THEY WERE HERE!! If you have blue ribbon warranty, DO NOT LET THEM REFER YOU TO COMFY CAVE!! Because you may become another victim like me!!

Friendly, professional

I am not sure about the price, since the work we had performed was covered under our home warranty with Blue Ribbon Home Warranty. The service man was courteous and professional. However, we did request an estimate for additional services and it took the company a long time to get back to us.

I've had both Mike and Von come to my house. They were incredibly friendly, prompt, and explained in detail what they did. When there was a problem with my vent (due to the way it was installed, nothing to do with them), they came back right away to fix it. Office staff also friendly and helpful.

COMFY CAVE QUIT ON THE JOB! When they came back to RE-install the radiators in our home (after the floors were leveled), they said that the leveled floors made it "too hard" to put the radiators back in. They (VON) did not even try to problem solve to see how they could work to install the radiators. They quit on what would have been an easy fix. Von said that the job (that he agreed to do) was above his expertise. Another HVAC contractor was at our house working on our AC and said that the job was EASY and took care of it in a matter of hours. As anyone coming to Angie's list knows, you want contractors and specialists who do their job well AND who help you solve problems when they arise. This company simply walked away (and this was with my pregnant wife, 13 month old ready to move into the house the next week.

The service was good. I would use him again in the future.

I would not use them again.

Von is great. He is very friendly and attentive to his work - and very much an expert. He explained the work in advance and actually made improvements on the original plans without charging extra. For example, the original estimate for my A/C unit was a 1 1/2 ton unit with condenser. He later said he believed a 2 ton unit would better suit my home, and he provided this at no extra charge. I had no reservations leaving him at my home to do his work and coming back when he finished. Comfy Cave has excellent labor warranties as part of the price. I have had no problems with the labor or products. Not only do you get a nice, trustworthy, knowledgeable person to complete the work, but you also get excellent pricing. Before spending a lot of money on a large HVAC company and have a hit-or-miss employee come out and overcharge you, talk to Von and get an estimate. His low rates and high quality of work make it an easy choice. Plus he is such a nice guy.