Colorado Hi-Tec Moving & Storage Inc

Very disappointed in this company. Moving service was acceptable, the movers themselves were friendly and quick. All items arrived safely, and while furniture wasn't put together and door hinges weren't completely replaced those were easily fixable by myself, so not a big deal. What left a bad taste in my mouth was that the office had provided me with an estimate based on an hourly rate prior to scheduling my move, and verbally confirmed this with me. After the move was completed a new minimum charge that they don't include on their estimates or advertisements was placed on my invoice. This increased my cost by over 20%. If this had been mentioned prior to the move, I would have chosen another company. I wouldn't trust them in the future.

Packers were efficient. Sales person stated that he would be at our home at 9am on both the packing day and the actual moving day. He did not call and did not show up on either day. That was disappointing. Overall, the move day went well. Hard workers and showed up on time. The movers had to separate our loads into two. One load for our temporary apartment and one for storage. That was done very efficiently. No real damage noted except for a few corners that were nicked as furniture was moved around them. Several items are in storage, so I don't know yet if any damage will be discovered on that load. I purchased full coverage insurance. Would have given whole experience an A if I didn't have some billing issues. On completion of move from Denver to San Diego, company attempted to charge us for entire move even though there was still a future move from apartment to our eventual home that was included on the bill of lading. They did correct that, however I was charged for one months storage and one time fee to move into storage . This amount was never paid to the storage company after many calls from myself to Colorado Hi Tec (Wheaton Van Lines) accounting department. They were confused on the issue which was a very easy one to correct. I found it difficult to have to go back and forth from the storage company to the accounting department, when accounting should have assumed that role. Bottom line is to check your billing carefully and ask to speak to a manager if it is not correct. I ended up paying the storage company and getting my balance due adjusted from Colorad Hi Tec. So all worked out with frustration on my end. Overall, I would use them again.

I was misled about the delivery date, the agent said that I could possibly have the furniture in three days. I had a lot of antiques and they were in the truck for a week, my big screen was lost and I was delivered somebody elses. They charged my card (breaking the law) the day after loading when it should be charged upon delivery, they lost boxes, they said I did not mark correctly upon delivery, , broke things that were not replaced (they said I had to find original invoices), did not put anything together because they could not find the box that contained all the screws, etc, it took two months to deliver my television. An antique desk was messed up in the mechanism. The day of delivery They were leaving and still had a box and an oriental rug, if I had not checked the truck I would have lost those pieces. I had to hire two men to assemble all the furniture and spend about 400 dollars extra. I would never use this company again. Four years ago Mayflower moved me to denver and they were fantastic..

Colorado Hi-Tec was extremely responsive, sending out a representative a day after my telephone inquiry. John Golden met me at my home and performed a survey of the goods to be moved while describing the process of moving my things from Point A to Point B. I thought he was thorough in his survey and in his description of the process. He was pleasant to speak with and answered my questions to my satisfaction. He was able to guarantee a pick-up date at that meeting. The estimate followed two days later. Colorado Hi-Tec's pricing was significantly lower than two other companies. John had estimated my shipment at 8,500 lbs. while others estimated the shipment at 10,000 lbs. While I recognized that John probably underestimated my shipment, it didn't cause me concern. I felt that John was the most straight-forward, personable representative that visited my home and would live up to his statement, "You're going to have a good move with us." I accepted Colorado Hi-Tec's not-to-exceed price. The downside of this short estimate is that the crew showed up at my house on the day of the move and immediately said, "This isn't going to fit in the truck." I must admit that possibility didn't occur to me. Another truck was arranged to pick up the remainder of my goods that same day. The crew did a great job protecting the large things like furniture. They were courteous and seemed to take a great deal of care loading things onto the truck. They fit most of my things onto the first truck. There was one concern. After my dryer was already loaded up I was told that the top was dented and that it was in that condition when they went to take it out of the house. I honestly don't remember the dryer having a dent. I would have appreciated them pointing that out before starting to move it. I didn't think the second crew that showed up to load the second truck did the same quality job the first crew did. I asked them why they weren't protecting certain things and they said that it would be better packed at the warehouse. This second shipment was to be stored for a time and was not guaranteed to arrive with the main shipment. The first shipment arrived at the latter end of the four day window and the second shipment arrived a week later. I thought the local Wheaton agent's crew were careful and conscientious. This being said there were some furniture items that arrived with corner dents. This was disappointing. Also, some of the boxes on the first truck were crushed. There was no visible damage to the goods packed inside. The vast majority of the shipment arrived without damage. I was pleased with the experience, but I did give Colorado Hi-Tec a "B" for overall experience because of the split delivery, the way the goods on the second truck were packed (even if it was just driving 10 miles back to the warehouse), and the arrival condition of a couple of pieces of furniture.

They were late arriving, but I don?t think that was there fault. They worked hard and didn?t take a lot breaks. Overall, I was satisfied with their service.

unknown

This was the worst moving experience of my life. I've used 7 moving companies across the country, and I've never had anyone give so many excuses, fail to follow through, and be so unprofessional. The moving company assured me that my belongings would be picked up during a certain window and delivered in a certain window. They said they would call before the day of the move. They never did. The morning of packing day, I called to find out when the packers would arrive. They said they would be there within the hour. They didn't show until the afternoon. I then called that afternoon to find out when the movers will be here the next day to pick up my goods. They said they couldn't and that they would come on Saturday instead. I had to call them to find that out. Then they said they couldn't take all of my belongings and that it would shipped out in 2 trucks. I still haven't received the second load! These guys are unreliable, unprofessional, and difficult to get answers from.