COLORADO CARPET & RUG

My husband and I went into Colorado Carpet and Rug on June 26th and worked with one of their salesman, Gary. We choose the carpet and made a down payment at that time. We were told that when the carpet came in we would pay for the rest and then pay the installer their money owed. The carpet installer scheduled our installation on July 15th. The installer called on July 14th and said he could not make it as he was too busy. Since I left a message and he never responded back, so we we contacted Gary at Colorado Carpet. Gary was apologetic and said we would have the installers show up that Thursday which was the 17th around 9:00. I took another day off work and about 10:30 called my husband to let him know they still had not arrived. We then found out that the new installers went to pick up the carpet and the carpet had never been ordered and of course guess who was on vacationand acirc;?and brvbar;.Gary. After we dealt with another individual at Colorado Carpet and Rug we were then told it would be July 22nd when the installers would be there. So at this time we were paying a little over $3000 for the carpet and installation and had lost four (4) days of working pay not counting the time that we still had not moved into our new home. After my husband asked what they were going to do to compensate us they said they would give us $200 off the price. I am disappointed that a store would allow their salesmen to lie to their clientele about ordering carpet when we had already put money down. We spent more in taking time off than what the $200 covered. Terrible work ethic, be careful using this company.

I needed new carpet for a room in the basement which is mainly used for storage. I was therefore looking for either a remnant or something inexpensive. I had been to two other carpet specific stores along with a couple Home Depots. The two other carpet stores did not have anything I liked in the price range I was looking for. Home Depot did but after learning more about their "process" I was not willing to deal with the bureaucracy involved, nor did I want to wait 2-3 weeks to have the carpet installed. I went into Colorado Carpet on a Thursday and they did not have a remnant the size I needed but they had a number of options in my price range that I found acceptable and I just had to decide which one I liked best. The salesperson (Gary Gilbert) was very helpful and we arranged installation for the upcoming Monday afternoon. The two installation guys showed up at 12:30 pm and spent about an hour installing the carpet. They did a good job and were professional. I am very happy with my decision to go with Colorado Carpet. They made the whole thing as easy as it should be and I am happy with the price and the results.

Never responded. I got estimates from two other places and am waiting for insurance to respond to that I can get the project completed.

I would not go back to this company. I had high hopes when I walked into the showroom. The sales person (Adrien) who initially helped me, seemed to be knowledgeable about the products. I made my purchase, which I was told would be readily available since it was in stock. I waited two weeks and never heard from my sales rep. When I called, they said they couldn't figure out what was going on with my order. It had been "invoiced" which, apparently, usually means that the order has been picked up - but I hadn't picked it up. Apparently none of the tiles were in stock and all needed to be delivered to the store. This happened in bits and pieces over the course of about a week and a half and the only way to find out the status of any of the tiles I ordered was to call and hound Gary, the manager. All in all, not a good experience and with all the tile stores along Santa Fe, I'd say go somewhere else.

We had ordered carpeting from a private carpet layer and paid for the carpet before he laid it, the carpet layer ran off with $2200.00 When we realized what happened the people at Colorado Carpet & Rug gave us a very good price on the carpet and padding. Without their help we could not have come up with the amount of $$ it would have cost us to start over. They changed around peoples work hours so we could get our carpet installed right away.

THE CARPET SALESMAN WAS VERY KNOWLEDGEABLE WITH A COMPETITOR'S BID AND SHOWED ME THAT THE COMPETITOR WAS USING A GRADE LOWER THAN HE WAS. THE PRICE WAS COMPETITIVE. THE INSTALLATION WAS VERY GOOD AND IT IS GUARANTEED.