CHIMNEY JACK

GREAT! They were there on time, quick and efficient. Gave us what else needed to be done, but no pressure. Would definitely use them again.

At best the experience was OK. They showed up and did the work. They provided a bid which I assumed meant that they would try and blend the rebuild work to make it look like the rest of the wall that was still there. A mason showed up and was unsure of where to get matched brick, did not want to color grout to match rest of wall and did not know how to cap column to match rest of wall. It took alot of work on our part to get him there. This is second time wall was hit and needed rebuilt. He asked why we didnt use previous company to rebuild the wall. I was asking myslef that same question.

Frankly, I don't know how they calculate the "grades" here...and considering all the As, the average they come up with doesn't seem quite fair. My experience was great, so I feel compelled to leave a review saying so. They called a few days in advance to let me know when they were coming, arrived on time, and were super courteous (even declined to park on my driveway after I said they could--because they said the truck leaked oil). Scored points right there. They worked in super windy and less than ideal conditions and maintained a good attitude the whole time. They cleaned up before they left, and I was happy with the end result. We had some scary looking brickwork (this is a 1939 house) that is way less scary now. I'm very grateful for that. They also charged a more than fair price, so I can only say that I have no complaints and would definitely recommend them.

David arrived on time, set up, told us what he was going to do, gave us his evaluation of what needed to be done and proceeded to do it. It took approximately 1/2 hour, start to finish. He didn't leave a trace at all that he had been here except a fireplace that was ready to keep us warm and cozy.

The original work was performed by Chimney Jack on our chimney's in 2007. Part of the home inspection during the sale of our house showed significant deterioration of all of the repair work that was done 9 years ago. ?We don't expect repairs to last forever, but the basic tuck pointing and caps should certainly have lasted longer that 9 years. The middle and lower portions of the chimneys, which didn't require repair work are still in good shape after 117 years! So, we contacted Chimney Jack to see what they would do. They replied that their warranty period is 5 years and:? "It would certainly have been desirable for the chimneys to have lasted longer, but with the variety of weather ? hail, rain, snow and wind sometimes they can deteriorate sooner than planned." I wish we could post a picture of the deterioration - ALL of the mortar they applied, including the caps is completely cracked and broken - and none of it seems to have adhered to the original bricks since it is also "peeling" off. OK, so we asked how much they would charge to re-repair our chimneys. After getting no response and then incorrect responses from their office staff, we finally heard back they'd charge MORE per chimney than they originally charged to repair. F.

Not only did he not bring any supplies to patch or do any work more than a simple cleaning - he didn't even clean the ash box!!! I was very upset and the tech was actually pretty rude!! Wish the last chimney sweep we had didn't go out of business. I would not recommend these people at all!!!

3/14/2014I hired Chimney Jack to install a liner to our boiler. I found out there was a problem with it when our carbon monoxide detectors sounded. Levels were so high the fire department had to mask up to enter our house. Turns out, Chimney Jack had trouble getting the liner down the chimney, so they taped things together and hoped for the best. Never told me any of this. To their credit, they came out quickly and determined how to properly fix the problem. Only trouble is that fix cost me almost $4000 and left us without heat and hot water for 9 days

Everything turned out ok. They did the inspection and didn't find any issues. They felt the sweep was a good move because it was heavily used. The price was well worth the work. Their customer service was great.

The service person arrived 15 minutes early, and performed the cleaning and inspection very quickly and professionally. He was done in about 30 minutes. I was very pleased with the service we received.

I was so upset with service I ate the inspection fee and will go with another provider.

They returned our call promptly. We've decided not to sweep chimney at this time.

They came out but said they can't do anything so get a refund. Very nice would highly recommend.

Technician was an hour late. When he did come he said that he could not clean a fireplace insert. I was not impressed with the service.

The individual was on time, performed the cleaning fast and left no dust/dirt afterwards. And the price was very reasonable. I will use them (and recommend) again. Great service from Jake.

He was professional, however we got mixed up on the date he was to arrive. I think there is a disconnect with his office manager because she was supposed to have asked if we, in fact, had an insert, and she set up the appointment. Very friendly and personable. He apologized that he could not clean our chimney and gave us the name of someone who would be able to do our chimney as it is. We will get a refund from "Angie's List" and start over. Since we don't use our fireplace often this is not a hardship.

The service went well. He put down heavy drop cloths to prevent a mess in my home. He brought in his gear and cleaned the chimney. After cleaning up, he left! The service was less than an hour.

To start with, I bought one of their deals, but when I talked to the company to schedule with them, they told me I had to wait a month for the appointment. Albeit disappointed, I decided to wait the month. On the phone, I told them this was the first time I was having a service like this performed and unfortunately, the only question I was asked was if December 8th worked for me. So, waited a month and on the day of the appointment was SUPER excited to finally be getting my chimney up and running again, however, when their service man arrived, he told me he unfortunately couldn't do the service because he needed another person to help him get the cast-iron insert out. The woman who schedules these appointments is supposed to ask and did not. So, I now need to find another company to clean my chimney, wait more time and maybe be able to use my fireplace soon. On a positive note, the service man was very polite and even gave me the name of another company. So, my recommendation is Buyer Beware. Call first and make sure you ask all the right questions or you will be waiting a long time and in the end need to get a refund from Angie's List before you start all over again.

It went fine. The guy was really nice.

We were highly pleased with this service. Thank you.

Staff arrived on time, were professional and efficient, answered questions clearly, cleaned up neatly.

I purchased an Angie's List Big Deal for this service and he did a good job. He got here on time and I was pleased with his work. The only problem I had was when I went to schedule it though Angie's List I wanted it done on a particular day and his schedule said I could do it that day, but he kept sending me messages back that they don't do that type of work on weekdays, they only do it on weekends. So I had to reschedule everything to get him in. That was the only problem.; other than that he was a nice guy. The pricing was more than fair.

Chimney Jack personnel were extremely professional. They were prompt, efficient and very neat. Our project took four days but over a two week period due to the unusual rain we had. They called or physically checked on the project to assure readiness. The work area was cleaned daily and at the conclusion of the project. We would definitely use them again. We love our new privacy wall!

They were highly rated but only available on Saturday, a day I am not available. I think this limited availability could have been clearly stated as part of the deal, saving us both a hassle.

An apointment was set to meet with chimney company, only to wait at my house for an hour and try to contact manager numerous times to try to determine where the inpsector was. The inspector never showed up to give me an estimate. I was then informed a few hours later the the inspector was at the house at the apointment time. Therefore someone is telling a lie. I was called back finally by the manager just to be told it was my fault. They are very un-professional and very irrresponsible.

Very well. Estimator on time, called to schedule starting job before anticipated date, were waiting for me to get started. Very neat. Estimator very good about explaining process, addressing my concerns about other items (no upselling). Plan to call them to take a look at chimney flashing, cracks after our 1000-year rain/flood in September.