The initial install went so-so at best, with the quality of the install my largest concern. There were several places where the siding was bowed and "lumpy" but I attributed this to the existing walls of the house. There were some not-so-professional looking edges, trim, and corners as well. But overall the install made the house look a whole lot better so I went with it. I was also a first-time homeowner at this time and didn't know what I do now. I only lived in the house for about 6 months from the date of install and then moved away for work. I began to rent the property. The issues came a few years later. Pieces of siding began to fall off the house, unbeknownst to me. The tenants would just take the pieces and stick them in the garage. This happened from sometime in 2009 until 2010 when I returned to the Denver Metro area and noticed the siding missing. Fast forward to 2012. I finally found all my paperwork in some boxes and on this paperwork the company who installed the siding (CHS). I began my attempts to contact them in the summer of 2012. After many many attempts to get someone on the phone who could help I finally spoke with a gentleman who was "the siding guy". He informed me that because I waited more than a year, I would have to pay for the labor to re-install the siding. He made it sound like he was doing me a favor by "covering the materials". This is LIFETIME WARRANTY siding. What good is a lifetime warranty of the product is installed incorrectly and sheds itself from the building? This being said, it is now almost February 2013 and I still have no new siding covering the missing sections. The insulation is deteriorating in the sun/weather. The house looks ugly, and I'm sure water is getting under the siding doing who-knows-what. Definitely unhappy with the level of service I have received (or haven't received in this case)
Description of Work: I had Certified Home Services install new insulation (pink foam) over my existing exterior walls and then cover everything with Lifetime Warranty Norandex/Reynolds vinyl siding.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$10,000
Response from Certified Home Services Inc
January 26,2013 four new panels of vinyl siding were replaced "at no charge" at the above mentioned address. Labor warranties are never lifetime warranties, do to acts of god,situations out of our control, that is why the customer was informed that there would be a small charge. The job was completed 10/13/2008, the above complaint was first reported in the fall of 2012, that was the last time our company had any contact with the customer. Certified Home Services is a long established company that started business in 1952, we strive to obtain customer satisfaction on all jobs, however things do go unresolved in certain occasions. We apologize for any inconvenience and hope we might learn from the experience. Sincerely Certified Home Sercices
Raymond R.
06/2012
1.0
siding
+ -1 more
He was very nice until I told him that we were not going to go with them. He then started to send my wife and I harassing emails. My wife is very busy during tax season and ended up getting sick. I told him that we were busy and would be a while until we had a chance to make a decision. He then called us liars through an email. I would never use his services.
Description of Work: They were going to sell me vinyl siding.
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Service Categories
Siding,
Animal Breeders/Brokers,
Windows,
Egress Windows
FAQ
Certified Home Services Inc is currently rated 2.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Certified Home Services Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Certified Home Services Inc offers free project estimates.
No, Certified Home Services Inc does not offer eco-friendly accreditations.
No, Certified Home Services Inc does not offer a senior discount.
No, Certified Home Services Inc does not offer emergency services.
Yes, Certified Home Services Inc offers warranties.
Certified Home Services Inc offers the following services: Wood windows, thermalizer replacement, bays, bows, pattern glass & custom, weather, ProShield & shield.