Blue Ribbon Home Warranty Inc

I pay about $800 a year. I only problem I have had is that I think the price is a little on the high side.

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We paid to get coverage on our home appliances after purchasing our home. After living here for two weeks, our dishwasher broke. A service technician came out and said not only was the dishwasher broken, but it was not repairable. Blue Ribbon said that it wasn't covered. The way they pick and choose which screw or bolt is covered and which spring or cable isn't covered, is a joke. Don't waste your money on this sham of a company.

Blue Ribbon sends their hand picked service tech to look at a gas range. The tech says it is common for a gas range to take over 35 minutes to warm up to 350 degrees and that it will then vary by as much as 100 degrees around the thermostat setting. The tech also says it may never warm to more than 225 when set to 350. The tech performs no work and leaves. Blue Ribbon then bills $55 for and quot;work performed.and quot; No work was performed. I found another service tech that performed calibrations and cleaning. The gas oven works fine now, no thanks to Blue Ribbon.

My realtor purchased Blue Ribbon Home Warranty for me as a closing gift. I wasn't sure how valuable it was, since everything on the inspection was great, and this is a townhome, so I figured the HOA would take care of any problems that came up. I was wrong.The first weekend I was there, the garage door opener stopped working. I called the HOA on Saturday, no answer. So I called my realtor and she told me to call Blue Ribbon. She explained that the HOA only takes care of the outside of the place and that the home warranty takes care of the inside, including the garage. Well I felt a bit silly, actually dumb for confusing an HOA with a landlord... Anyway, I called Blue Ribbon Home Warranty, figuring that they would be closed (I really should have read the contract, which I have since done.), and was pleasantly surprised that somebody returned my call within 10 minutes. The man who called seemed to have a difficult time understanding me and it sounded like he was busy doing I don't know what. It just seemed like he was distracted. I asked if he was in a different country or state (thinking he was just a call center guy, which wold explain his attitude), and he told me that they don't use call centers. He and all of the people at Blue Ribbon are in Colorado! That surprised me and is a refreshing change from pretty much every other company I call (phone company, dish network etc.) After a few minutes of him getting my information, (name, address, problem), he asked if I could open and close the door manually. I told him I tried, but couldn't budge it. He then asked me if I had released the door from the opener. I had no idea what he was talking about. At that point he seemed to stop whatever activity he was doing and I finally felt like he was focusing on my phone call. He very kindly talked me through how to and quot;releaseand quot; the door from the opener, so that it could be opened manually. I had no idea. I've never had a garage door opener. So after pulling the string, I again tried to open the door, and I could get it open, but only a few inches. He said that was unusual, and told me that he could send someone out that day, but that since this wasn't an emergency, if I wanted someone to come out that day I would have to pay any overtime charges. I was sick that weekend and really didn't plan on going anywhere, so I told him that Monday would be ok. He said he would call the repair company and that they would be in touch first thing Monday morning. To my surprise, about 20 minutes after we hung up, the repair company called me! They told me that they would be out first thing Monday morning and would call when they were on their way. That was awesome! So, first thing Monday morning I got a call from the repair guy and he was at my home 15 minutes later. I am sorry that I don't remember the guy's name, or the company. I was still really sick. He immediately went to work figuring out the problem, while I went back to lay on the couch. He fixed it, then he had me come out and gave me a quick lesson on garage door openers and showed me how to get the door open if the opener stopped working. He was just great! I happily paid him the co-pay ($55.00), and he was on his way. The very next weekend, my kitchen sink backed up! I tried the disposal, but it didn't drain the sink, so, again on a Saturday, I called Blue Ribbon. This time a woman called me back within 10 minutes. I explained the problem and she told me she would have a repairman call me back to schedule a time to come out. I asked if I would have to wait until Monday to get it repaired and she assured me that this was an urgent problem and that it would be taken care of that day, whew! Again, just a few minutes after we hung up, a repairman called me an told me that he was on a job and would be out to my place within a couple of hours. He was very nice. He arrived about an hour and a half later. He came in and immediately went to work. He had to take all the stuff from under my sink out (I am embarrassed that I didn't think to do that before he go here, but he laughed and assured me that it was no big deal at all. He told me about people who have so much stuff stored under the sink that he spent twice as much time emptying the cabinet than he did on the repair! He figured out the problem quickly, and roto-rooted the pipes. He then showed me the large amount of gross build up in the pipe and told me that it had been there for a long time. Then he gave me some quick tips to keep plumbing lines clean, told me what NOT to put down the disposal (like pasta and corn), and that was that, or so I thought. I again paid the copay and asked him how much this would have cost me if I didn't have the warranty. He said that since it was a weekend, it probably would have run me at least $150.00! After spending my life savings buying my townhome, I can tell you right now I do not have that kind of money. I wish I would have thought to ask the garage door guy what that would have cost, but I am sure it would have been more than the copay! Anyway, I thanked the plumber as he was taking his tools out to his truck and said goodbye and he said he wasn't quite done. He then came back in and put everything back in the cabinet! I told him I was happy to do that, and he explained that he just cannot leave any mess where he has been working and it was his pleasure. After he left, I called my realtor and thanked her so much for giving me the Blue Ribbon Home Warranty. I told her everything that happened and needless to say she was happy, but she said that she wasn't surprised. She said she has used several different home warranties and that Blue Ribbon is the only one that she really trusts. She said that even when something isn't covered, the people at Blue Ribbon go out of their way to help. I did tell her that I thought that the people who called me back when I called for service could have been more pleasant, but I could overlook that since the repair people were so awesome. She assured me that she would let Blue Ribbon know about this, and was sure that once she did, I wouldn't have that concern again. I haven't had any more problems since then, thank god, but it is so good to know that when I do, Blue Ribbon will be there for me. I was really happy to find out that I can renew this warranty! Like I stated at the beginning, my realtor paid for my first term. I will be happy to pay for it from here on out. I really recommend this company. I have a friend who is looking for a house to buy and I told him he would be nuts not to get this warranty! view less

They were called for a plumbing leak. A plumber was sent, completed the repair and that was fine. Blue Ribbon was also called for our garage door not working. They sent a garage door company out. The garage company charged us the $55.00 fee and according to my husband, the man only sprayed some WD forty around. The repairman told me, while my husband was elsewhere, that if there was further work needed we would have to clean out our garage - then he left. The door worked for just less than a day. I called Blue Ribbon back and complained. They said the garage door company they sent was the only one they had in Northern Colorado. I called another company on my own and told Blue Ribbon I was doing so. I told him if it turned out to be something else I would expect my money back. Another garage company came out. The problem turned out to be worn out eyes. They were replaced and the door is fine. I called Blue Ribbon again, wanting my $55.00 dollars back. The young man on the phone argued a bit and claimed they had waived the fee for a second call - though they never offered and never sent anyone else out on any second call. Finally, he said he would have me speak to his General Manager. The General Manager was a rude, mean-spirited man who said in so many words that the eyes weren't covered anyway and we had been ripped off and the eyes couldn't have needed replacing. This General Manager apparently felt since the door worked for a day after they sent someone out - then the work was done. This General Manager also said I was the only one in the history of Blue Ribbon using that particular garage door company to complain about that garage door company or their service. I told him I didn't care if the eyes were covered or not - the garage company didn't do any work. It should be obvious to anyone out there that if the company knew what it was doing - they would have figured out the problem with the eyes - even if the warranty didn't cover it. I would not have then expected my $55.00 back. It appeared to me that the General Manager felt he could argue and try to ramrod me most likely because I am a woman. I have dealt with his kind before. It didn't work. I expect to be filing a dispute through my credit card company and let them deal with "Blue Ribbon". Maybe the credit card company will refund my money - maybe they won't. The only reason I checked yes on using this company again - is if due to our budget constraints we would have no choice. At this point the $55.00 isn't even the issue. Nasty customer service is.

Great! I am going to miss them now that I sold the house!

Our realtor gave us a Blue Ribbon home warranty as a housewarming gift when we first bought our 1924 bungalow. I'm estimating the value above because I don't remember exactly. It was definitely a good deal and I would recommend a similar home warranty for anyone buying a house because you can never be sure the condition of all appliances, furnace, water heater, etc. Less than three months after we moved in our water heater needed to be replaced. We paid a modest deductible and were able to replace the old with a very high efficiency model. The warranty just paid for itself so we knew we would renew for a second year. The second year, and within one week of the warranty expiring, we learned that our furnace needed to be replaced. We went through the same process: new super high efficiency gas furnace. We decided not to renew for a third year since we had just replaced the two most expensive appliances in the home. If we had any concern about the roof or anything else then we definitely would have renewed again.

They always send out very professional people. Once you have been with the company for a year, they waive the service fees. I have had great luck getting problems diagnosed and fixed.

I called them about clogged pipes and the sent a plumber who was hung over. He said he finished and it seemed okay. Two days later we had to call them because the drain was backing up again. This time he left and it was still making a gurgling noise. I was frustrated and was told that this was all that could be done. A month later I went down to the basement to find standing water. I call Blue Ribbon and asked them to send different plumber to assess the situation. They lady was rude and gave me an attitude about sending a different plumber and of course they made me pay the deductible again. Finally, the new plumber solved the problem while pointing out what the other plumber was doing wrong. <-- I could have hired a plumber myself and got them job done in one visit for what I paid Blue Ribbon to send me incompetent plumbers for. Now for the best encounter with Blue Ribbon: My wife and I had constantly been smelling an exhaust like odor on our bedroom sheets. Not knowing anything about gas furnaces, or whatever, we called Blue Ribbon to ask if someone could inspect our furnace. I was asked if I smelled natural gas. I told the woman no and that I know what it smells like. She advised me that she would have a company called Northern Climate Control call me and that if they determined that it was not a mechanical problem it would not be covered by Blue Ribbon. I agreed. Northern Climate Control called and I explained the same thing to them. I restated with them that I was sure that it wasn't gas I smelled. A few hours later a man shows up at my door. I let him in and lead him to the bedroom. He said he didn't smell anything and to take him to the basement. He said he come to perform an inspection for a gas leak. I told him, "No, that is not why I called you guys." He said that that was fine and that he would leave and not charge me. A couple weeks later I received a bill from Blue Ribbon for $95 for this company to come out and not do anything. I called and left a message since they keep normal business hours. I cursed in my message and immediately regretted it, but what are you going to do? The next day, after I calmed down, I called them to discuss the issue I had with the bill. Everything started out fine and this time I was keeping my cool. The woman I spoke with, however, was not. Her approach was to just keep taking long pauses when I told her I felt it was unreasonable for me to pay. She just kept on saying, "I told you that if it was determine to not be a mechanical problem, you would be responsible." I kept replying, "If the person you sent never even looked at the furnace, how do you determine that? I should be charge for someone not looking at anything." More and more attitude came from this woman until finally she said in a raised voice, "I am going to cancel your policy!" She then brought up the message that I left and called me an a******. Maybe I am an a******, but I know that I was not being unreasonable and that this company needs some training in customer service.

Quick diagnosis and repair of my dishwasher. This is just the latest of many done by people who knew their subject.

I had to use their service for the first time to fix my dryer. I called and they immediately disbatched a repairman who came out the following day. They are very friendly, efficient and provide great customer service. I love knowing I don't have to worry since all my appliances are covered.

I got the warranty as part of the deal when I purchased the home. I purchased the two year basic plan. They have been okay about doing things in a timely manner and getting things done efficiently. However I have been unimpressed with the service that they offer. I like that when I call I can always get a hold of them, however there are some strange stipulations with their service. We purchased it because it was supposed to cover the cost of the furnace if there were any problems and when we had problems the cost of the furnace was not covered. When we had the home inspection done the inspector said that the furnace was in good condition, however it was nearing the end of it's life.

See above.

Blue Ribbon Home Warranty is an interior home service protection plan to which I belong. They are very good about sending service people out very quickly when I call them. They have done many service calls at my home, both repairs and checks, as was this visit. This service call went very smoothly, the man was polite, timely, and thorough. They found no problems with the unit and simply did a good cleaning. The cost is included in my annual fee for the service, there is no per visit fees. I highly recommend this reliable service.