ASAP Roofing

They took my deposit and didnt come back to start the job. It took me 8 months in court to get my deposit back.

Without a question, ASAP Roofing is absolutely the worst company I have ever done business with. More than 7 months ago they replaced the roof on my house after hail damage. They were quick to show up when I received the first insurance check but it has been a nightmare since then. I was not notified as to what time the contractor would begin the work. They just showed up and started work without so much as a phone call or a knock on the door. When I went out to talk to them, there was no one there who could speak English and answer my questions. When they finished installing the roof they left nails all over the yard and a mess in the driveway. They eventually came back and cleaned up the nails but I had to clean the driveway myself. It is rare that they return a call. After a couple of months and many phone calls later, they finally came and put up the gutters. Again, they left nails and sheet metal all over the yard and damaged the siding above the garage door with their truck. The gutters were supposed to be painted to match the house trim along with a couple of other small repairs but after calling many, many more times and speaking to at least seven different people the work still isn't finished seven months later. I have had plenty of apologies for the delay and promises to get the work finished in a week or two. I am still waiting!

ASAP presented themselves as a "full service" company, who would address all the hail damage identified in agreement with our insurance company. They promised to make it "the easiest roofing job ever," after hearing our previous poor experience with roofing companies. The first man we worked with was very helpful in contacting the insurance company and arranging a mtg to look at the damage. A 2nd man came met with us when the insurance man came. They efficiently handled the walk through. Another ASAP worker came to complete our order for service, and roofing was scheduled to begin 9/11/14. We were notified by our insurance company that they had submitted a claim for additional $$ without consulting us, for work that was not approved in the insurance claim. Thankfully, the insurance company handled that without our involvement. The roof work was completed efficiently and on time. Then - nothing. We left messages with our contact but received no response regarding the remainder of the work (deck and garage door work, window replacement, debris removal). In addition, there are some issues on the roof and gutter we need double checked as there is still damage. After several weeks had passed with no response, I was walking my dog and came on an ASAP sales crew. I spoke with the lead on that crew and he was very apologetic, provided his card, and said he would look into what happened. Because he was a regional sales manager, and frequently on the road, it took a bit for his response but with ongoing contact efforts, he did arrange for someone to do some of the "side work". He also was very upfront, and admitted to us that they didn't have anyone who could do quality work to replace the window and encouraged us to look at using another company if we really wanted the replacement done (which we did not). The sub-contractor who came to take care of additional repairs was very friendly. However, his work performance was awful. He was to paint the deck rails and only did partial. He spilled paint on the deck and stairs. He was to paint the garage door, but only painted the frame. He was to repair a side door to garage, but just shot caulking under the edge. In early December, one of the original salesmen came to 'settle up'. We went through each item, identified what had and had not been done, verified the paperwork with what SHOULD have been done, then paid only for the work completed so far. He assured us that the remaining work would be completed, and that the concerns about the roof/gutter would be addressed. We called him several times, then moved to texting, each time hearing that things were underway and would be take care of. We have not heard from him in several weeks now. I have tried contacting the main office on several occaisions, but never received a response. I called the office most recently on January 16, and spoke with a woman who said that having the roof checked would be considered a 'repair' and that she would see if a person from that crew would be available in the next couple of days. She did not seem interested in hearing that there was additional work still not completed, just gave a dismissive "Oh, that's side work." We have had no further contact from ASAP. We would not recommend them for ANY work. They are very attentive initially to get the contract but once they had that, they were not responsive at all. We are now in a position where we will have to pay another company to complete the work they have refused to address (gutter, roof questions, debris removal, paint). Their lack of response and their inattention to quality work has been very frustrating.

no communnication,shoddy material,over priced misrepresentation about awning ,not sharing info on prices

One of the VP sent an letter putting a lien on my house after a discussion with him and the sales person on the services that we agreed upon were questioned by me. Although I resolve the issue with the sale person (Chad)and decided to go with ASAP, I received the lien letter the next day. The services, although performed adequately, left a lot of nails and paper in my yard. So clean up was pretty spotty. Finally some damage was done to my deck as a pitch fork was dropped from the roof. We have still not resolve this issue. ASAP roofing is a service that typifies the "buyer beware" services of door-to-door roofing services recently making the news. Please don't sign with these guys until you get an estimate and agreement in writing as they will say all the right things but then begin to back track on what was agreed upon.

My adjuster came out and found my roof in good condition, after all, it is 12 years old. So, I called them until someone finally answered and told them that I would not be needing their services. Haven't heard anything from them.

They worked directly with the insurance company to negotiate a price (although it did seem a little high). They cleaned up the site well, fixed a fence gate that they broke with no hassle at all and scheduled the roof inspection. The roof didn't leak at all when we had the torrential 17" of rain in September 2013!

Were VERY pushy and did not come off as sincere or professional. I signed an agreement to get an estimate but canceled it after they left. I didn't feel good about their approach.

I called asap roofing due to a small leak in my home. I figured my roof needed a minor repair maybe a few hundred bucks at most. The representative Ben really helped me out and advised me I had a good deal of damage from a hail storm in June. I didn't think that the storm had done much to my house as my cars were fine, but my insurance company agreed with Ben and they totaled out my roof and repainted my house. The insurance even paid asap roofing to repair the drywall and repaint my sunroom. This was a great experience and I recommended Ben to a few of my neighbors who he also as been able to help.